Mercedes-Benz of Marietta

I was met by at the door by my service rep and he was very polite and friendly. very polite and friendly. More

Very professional. Myron made sure the deal worked out, got me the right trade-in value for my car, convinced me to buy a new one instead of the mistake I was going to Myron made sure the deal worked out, got me the right trade-in value for my car, convinced me to buy a new one instead of the mistake I was going to make of buying a used one which was only a thousand less than the new one. More

Very friendly and helpful. Offered to make me comfortable with a coffee and work Area while I waited to get my car Offered to make me comfortable with a coffee and work Area while I waited to get my car More

Rhon did a great job on my lease of our new Mercedes. .....way to go Rhon! .....way to go Rhon! More

Overall, outstanding service; however, it is crucial to keep communication flowing; not getting any updates for more than two days is not good. Simple status updates can keep people happy. keep communication flowing; not getting any updates for more than two days is not good. Simple status updates can keep people happy. More

My experience with the dealership was awesome. My sales rep Janice Miller made the Experience a smooth transition. My sales rep Janice Miller made the Experience a smooth transition. More

My experience with Rhon Lee was great! He was really focused on providing the information I needed and then his follow up was very good. He made me enjoy the process of purchasing my car a He was really focused on providing the information I needed and then his follow up was very good. He made me enjoy the process of purchasing my car and the entire process just went smooth. Thanks Rhon! More

My experience at MBOM was fantastic. Couldn’t have asked for better service from David and others on the team! Couldn’t have asked for better service from David and others on the team! More

Janice was absolutely amazing! She was nice and courteous and made the entire experience go smoothly! She was nice and courteous and made the entire experience go smoothly! More

I purchased a Tesla through Mercedes-Benz of Marietta (Auto-Nation) in March 2022. Jacob Howerton was the sales representative. I drove in from out of town, the sale went relatively smoothly but the fol (Auto-Nation) in March 2022. Jacob Howerton was the sales representative. I drove in from out of town, the sale went relatively smoothly but the follow up has been problematic. Jacob was unsure of the information that South Carolina needed for the title transfer which delayed me getting a title and a new plate. This delay kept me from transferring my old license plate to my new car which triggered sales tax in 2022 instead of 2023. When I purchased the car it only had one key fob and I was told that a new key would be sent to me at no charge. After lots of different stories and 4 weeks, I learned that a Tesla Rep would have to come to the house and program a new key but that was told this would be prepaid by Mercedes. I arranged for the Tesla rep to come to the house and had new key made but I had to pay $175 to get the key. I sent the invoice to Jacob on April 26, 2022 and he reassured me that I would be reimbursed. Ten emails later and multiple phone calls and still no resolution, just excuses. Jacob's lack of attention to detail and poor follow through have soured this purchase experience. I would expect a lot more from Mercedes Benz / Auto Nation when purchasing at 90K dollar car. Would not recommend this dealer. More