Mercedes-Benz of Marietta

My salesperson was helpful, and attentive, however, for this to be a Luxury dealer I assume that you would receive that type of service as I received at RBM when I purchase my first Mercedes E350 in 2016 b this to be a Luxury dealer I assume that you would receive that type of service as I received at RBM when I purchase my first Mercedes E350 in 2016 but this time I decide to come here, and if I am, to be honest, it is like night and day. More

March 2022 I placed an order for a 2033 GLA with the sales associate Rita. She stayed in communication with me throughout the entire process from production, shipping and delivery. Although I did not re sales associate Rita. She stayed in communication with me throughout the entire process from production, shipping and delivery. Although I did not receive the vehicle until this January 2023, the car came exactly how I ordered it and I beyond satisfied. More

Myron is a pleasant and very friendly salesman. He provided a great customer service exprience. He provided a great customer service exprience. More

My advisor is always nice and helpful. But, Mercedes is pricey for sure. What gets me is you’ll pay all this money to get your car serviced and they’ll bring you back a dirty car. This is But, Mercedes is pricey for sure. What gets me is you’ll pay all this money to get your car serviced and they’ll bring you back a dirty car. This is my second time spending over 2k and they gave me my car back dirty. :-/ More

Outstanding service as always, Ahmad Frozan was great with coordinating all my needs. I would highly recommend to everyone to service their vehicles here with coordinating all my needs. I would highly recommend to everyone to service their vehicles here More

I was here for service B on 2020 E 450. Everyone was friendly from front desk, to service desk attendant, to the manager I worked with. Overall a great experience. Everyone was friendly from front desk, to service desk attendant, to the manager I worked with. Overall a great experience. More

Made my appointment over the phone which was quick and easy. I got in for the repair the next day which was amazing. All of the staff, especially Ahmad, were friendly and very helpful. This is a very nice easy. I got in for the repair the next day which was amazing. All of the staff, especially Ahmad, were friendly and very helpful. This is a very nice facility. I enjoyed looking down into the service area thru the large glass windows watching my car being repaired. A unique touch. Very impressed with my first visit here. More

My initial impression of this dealership was positive. I contacted the dealership about an issue with my vehicle that occurred a few days after a major service. The service associate, Jorge, returned my c I contacted the dealership about an issue with my vehicle that occurred a few days after a major service. The service associate, Jorge, returned my call and told me he would follow up with instructions. He called back and hung up a few times. When I called back expecting he had an update for me, he acted aloof as if he did not know with whom he was speaking although he called me. Their text-computer communication system documented my message at the incorrect time (lag time). After I showed proof of the error, his response was accusatory, unprofessional, and argumentative. Never an apology for the misunderstanding. Their response to the car situation was “they stood by their work”. The whole situation would have been better if they acted as professionals, as opposed to taking a defensive stance when I was looking for guidance because I anm out of town. Please use another Mercedes-Benz dealership that values customer service. The Marietta location does not. More

Vinny the service advisor is awesome! We have now serviced two of our sprinter vans at this locations. Both of which had qwerky things happen. Vinny and the crew got them diagnosed qui We have now serviced two of our sprinter vans at this locations. Both of which had qwerky things happen. Vinny and the crew got them diagnosed quickly and back on the road just as quick. That is remarkable considering other dealerships were quoting 3-4 weeks out just to be able to look at our vehicles. More