Mercedes-Benz of Marietta

My initial impression of this dealership was positive. I contacted the dealership about an issue with my vehicle that occurred a few days after a major service. The service associate, Jorge, returned my c I contacted the dealership about an issue with my vehicle that occurred a few days after a major service. The service associate, Jorge, returned my call and told me he would follow up with instructions. He called back and hung up a few times. When I called back expecting he had an update for me, he acted aloof as if he did not know with whom he was speaking although he called me. Their text-computer communication system documented my message at the incorrect time (lag time). After I showed proof of the error, his response was accusatory, unprofessional, and argumentative. Never an apology for the misunderstanding. Their response to the car situation was “they stood by their work”. The whole situation would have been better if they acted as professionals, as opposed to taking a defensive stance when I was looking for guidance because I anm out of town. Please use another Mercedes-Benz dealership that values customer service. The Marietta location does not. More

Vinny the service advisor is awesome! We have now serviced two of our sprinter vans at this locations. Both of which had qwerky things happen. Vinny and the crew got them diagnosed qui We have now serviced two of our sprinter vans at this locations. Both of which had qwerky things happen. Vinny and the crew got them diagnosed quickly and back on the road just as quick. That is remarkable considering other dealerships were quoting 3-4 weeks out just to be able to look at our vehicles. More

The dealership is clean and spacious. Even looked at the service area - super spotless. Everyone there were courteous and helpful Even looked at the service area - super spotless. Everyone there were courteous and helpful More

The dealership understands service and how important is to the customer, before, during and after the purchase. to the customer, before, during and after the purchase. More

Hello purchased 2023 GLE 350 in Dallas Texas brought home and star did not illuminate. Called Mercedes-Benz of Marietta schedule an appointment to have checked out. My husband Homer went to Mercedes-Benz of and star did not illuminate. Called Mercedes-Benz of Marietta schedule an appointment to have checked out. My husband Homer went to Mercedes-Benz of Marietta and was told the illuminated star was not put on at the factory when built. Mercedes-Benz Marietta (Service Advisor) Vincent Oddo went above and beyond to correct the non-illuminated star issue and put a new illuminated star on perfect. Vincent took great care in fixing the problem and we were blessed to receive other gifts for our inconvenience. We will make Mercedes-Benz of Marietta our go to Dealership and for Services and Repairs. Thank you Mercedes-Benz of Marietta. Thank you Vincent Oddo. Best Mercedes-Benz Car Care Provider. We appreciate you Mercedes-Benz of Marietta and Vincent Oddo. More

Jorge Banos is the absolute best , he made my whole experience pleasant , he is very busy but always made sure to update me promptly as to what was going on with my car experience pleasant , he is very busy but always made sure to update me promptly as to what was going on with my car More

Quintin Walker exceeded my expectations from our very first email all the way through delivery of the vehicle! Mr. Walker was very patient knowledgeable, and truly made me feel like a valued customer. first email all the way through delivery of the vehicle! Mr. Walker was very patient knowledgeable, and truly made me feel like a valued customer. More

Terry in the service department is phenomenal. He is always friendly, professional and helpful. I would not go anywhere else for service! He is always friendly, professional and helpful. I would not go anywhere else for service! More

It was a great experience. My salesman, Mr Stefan King explained everything regarding the options, answered my questions and concerns at front. He was very knowledgeable & in My salesman, Mr Stefan King explained everything regarding the options, answered my questions and concerns at front. He was very knowledgeable & interacted with me with mutual respect. His professionalism has been remarkable.I am truly willing to do business with him again. Thanks Mr King . More