Mercedes-Benz of Lynnwood

Walked into the dealership with the intention to buy a 2021 250 GLB. Even though a sales person saw me come in, once I was inside, nobody said "Hello" or can I help you. Receptionist was too busy shufflin 2021 250 GLB. Even though a sales person saw me come in, once I was inside, nobody said "Hello" or can I help you. Receptionist was too busy shuffling papers, the finance manager leaned against the doorframe of his office, looking away bored, another employee walked by without greeting me. A sales person found the computer to be more important than a car buyer. May be my Amazon t-shirt was a turn-off, I don't know, but I walked out after 10 minutes! Gave store a second chance! Worked with the internet manager via texting. Eventually came to an agreement on an acceptable price. The car needs to be ordered from the factory. Agreed to sign papers next day and put down deposit, when he informed me that the General Sales Manager wants a $10,000 NON-REFUNDABLE deposit because I want a car with FWD, acting as if this is a rarity. I checked with other MB dealers who found this practice "unusual". That's when I had enough. NEVER EVER GIVE SOMEONE A CHECK FOR $10,000 NON-REFUNDABLE FOR A CAR YOU ARE SUPPOSED TO GET UNSEEN! You also have no more negotiation power regarding your trade-in, since they can now dictate the price because they have a $10,000 check deposited. SHAME ON YOU MB LYNNWOOD. I gave my business to another dealer. This has been a total xxxx-show!!! More

Garrett Graham has been my service consultant for several years. He is constantly very helpful, professional, and clear about what is being done at each service. I will be back and a big thanks to Garrett. years. He is constantly very helpful, professional, and clear about what is being done at each service. I will be back and a big thanks to Garrett. Bruce Tandy More

Garrett in service at Mercedes. Benz of Lynnwood is awesome. I stopped by without an appointment because I needed a new battery for my key fob. He greeted me to Mercedes and said it was good to see me awesome. I stopped by without an appointment because I needed a new battery for my key fob. He greeted me to Mercedes and said it was good to see me again and how could he help me. He replaced my battery (no charge) and said he looked forward to seeing me again soon and have a nice day. Just want him to get an atta boy' More

Found the Mercedes Benz of Lynnwood dealership to be one of the better vehicle purchase experiences. Purchased a new GLC just before the pandemic hit and just now getting around to recording comments. I h of the better vehicle purchase experiences. Purchased a new GLC just before the pandemic hit and just now getting around to recording comments. I have been a Mercedes owner for 25 years, owning various models and picking up two cars at the Sindelfingen delivery center in Germany. (Highly recommend the experience). I have shopped at all Mercedes Benz dealerships in the Seattle metro area and my interaction with the Lynnwood dealership has been the best by far. I compare the customer service treatment from Lynnwood Mercedes Benz to the old Phil Smart dealership that was located on Capitol Hill in Seattle. Alan Keith (Sales), Les Hart (Service) are first class in the manner in which they treat the customer. If you are in the market for a car, I suggest that you do your due diligence before buying, and not forgo a visit to the Mercedes Benz dealership in Lynnwood before making a purchase decision. The owner, John Halata, also introduced himself and talked about the importance of establishing and maintaining quality customer relationships. For me, the way in which the customer is treated reflects the character of the organization. Mercedes Benz of Lynnwood strives to provide a first-rate sales and service experience. Mercedes Benz owner John M. Jan. 2021 More

Hi my name is Rob and I would love to take the time to mention Garrett Graham of the lynnwood wa Mercedes. Garrett was an extremely amazing advisor and helped me with car issue. I had a recurring system mention Garrett Graham of the lynnwood wa Mercedes. Garrett was an extremely amazing advisor and helped me with car issue. I had a recurring system light that was not going off and when I brought it to him he took care of it right away without hesitation. I recommend Garrett 100% . He saved me a ton of money by being upfront and honest so for that I will only see him! Thank you Garrett for your hard work and help. More

Josh McDowell just handled my routine preventive maintenance in his smooth effortless manner. I have dealt with Josh for many years at a different MB location and my satisfactory relationship with h maintenance in his smooth effortless manner. I have dealt with Josh for many years at a different MB location and my satisfactory relationship with him has prompted me to follow him to Lynnwood. This year his recommendation for a money saving maintenance contract worked well and reduced the overall costs for this and next years service. Thank you, Josh . . . More

Josh got me in same day and repaired and back on the road within 3 hours. Pretty awesome. I had a nice chat with the mechanic as well who was very experienced and helpful. within 3 hours. Pretty awesome. I had a nice chat with the mechanic as well who was very experienced and helpful. More

Great customer service My parking light went out on me couple of days ago and i kept getting a message and it became annoying lol. I stopped at Mercedes Benz of Lynnwood and My parking light went out on me couple of days ago and i kept getting a message and it became annoying lol. I stopped at Mercedes Benz of Lynnwood and i met John and he as very helpful. He replaced it for me with no charges, what a great customer service. Thank you you JOHN! More

Outstanding customer service I just leased another Mercedes Benz and this time it is GLA 250. Jonathan was amazing and took his time to explain and accommodate us. I got all I wan I just leased another Mercedes Benz and this time it is GLA 250. Jonathan was amazing and took his time to explain and accommodate us. I got all I wanted and I can't be more happy. I am telling all my friends to get a Merc!!! More

Customer Service at it's Best I just purchased a GLS 450 and my experience far surpassed expectation. Not by a little- by a lot. Simply put- I was blown away by the ease of the I just purchased a GLS 450 and my experience far surpassed expectation. Not by a little- by a lot. Simply put- I was blown away by the ease of the whole process. Johnathan Pena Loa was our Sales Consultant and he exemplified the absolute best in customer service. His knowledge, attention to detail, patience and willingness to serve made our decision to buy incredibly easy. When I chose the model I wanted, Johnathan brought out a 3 ring notebook which covered the original invoice; in depth CARFAX; and pages of work performed to meet the Certified Pre Owned Standards. It was transparency at it finest ! Thanks Jonathan !! More