Mercedes-Benz of Lynnwood

We had our Mercedes serviced at the Lynnwood dealership, Garrett Graham has been our service technician since we bought our 2012 Mercedes. He has been the best service rep we have ever had. He pays attenti Garrett Graham has been our service technician since we bought our 2012 Mercedes. He has been the best service rep we have ever had. He pays attention to detail, car is always ready when he promises and he goes out of his way to make sure we are happy. Tom Rodenbough More

Jourdain was very helpful in getting us back on our road trip again trip again More

My husband and I bought a Pre-Owned 2018 GLA250 from the Lynnwood Dealership. Alan Keith was the Sales Professional who we worked with to find the car and the deal that we wanted. Alan was very enjoyable Lynnwood Dealership. Alan Keith was the Sales Professional who we worked with to find the car and the deal that we wanted. Alan was very enjoyable to deal with, he was professional, and put us very much at ease when looking at our options. Within the first day he helped us find a great car in the style, color, and price range that we wanted. The Finance person was also very good and customer friendly. Neither one of them were pushy nor manipulative We highly recommend the Lynnwood dealership and Alan in particular. More

No communication is a bad practice to have when you run a business. Josh McDowell has been HORRIBLE at communicating with me. A one day issue turned into three days then that turned into 3 weeks. No communic business. Josh McDowell has been HORRIBLE at communicating with me. A one day issue turned into three days then that turned into 3 weeks. No communication from Josh. I, ME, I had to call this guy to figure out what the xxxx is going on with my vehicle. I should NOT have to do that. HE and this business should be calling ME to let me know what's going on. They ruined my family trip with this xxxxxxxx and didn't offer me a vehicle to drive. So xxxx me huh? I hadn't seen my brother (navy) and my sister (air force) since I was in the army back in 2016. So xxxx veterans. Thanks for taking that away from me and not offering a solution. I won't be back. More

John was great,had to fly to Seattle to buy a hard to find Mercedes, John was waiting for us when we arrived. Vehicle was on the showroom floor informed us about the car we test drove and purchased, it w find Mercedes, John was waiting for us when we arrived. Vehicle was on the showroom floor informed us about the car we test drove and purchased, it was easy and professional, entire process took less than two hours and drove it home.If you are looking for a Mercedes and sales people that are knowledgeable go to Lynnwood Mercedes,they care about customer service,xxxx the owner cleaned the car and filled with gas and thanked us for our business that just doesn't happen any more. THANKS More

My wife and I went in knowing what we wanted, Alan and John had us out the door in a snap. We love our GLC-300. Thanks MBL for such great service. John had us out the door in a snap. We love our GLC-300. Thanks MBL for such great service. More

"Poor communication" is the theme of my experiences with the service department. I've gotten service there three times, and each involved at least a hiccup because of poor communication on their end. One ti the service department. I've gotten service there three times, and each involved at least a hiccup because of poor communication on their end. One time I called the day before my appointment, got the voicemail, and asked that someone call me back. No one did, and when I arrived for my appointment, I was told they could not do what I needed on a Saturday and that I should have called them!! To this day, no one has returned my call. This is the most egregious example, but all three of my interactions have left me feeling like they have poor communication with customers. I've decided that driving to a dealership that's farther from my home from now on is probably going to result in fewer headaches. More

This a Recommendation From a Customer, Who Feels That Mercedes Of Lynnwood Has This Consumer Feels That This Dealership Has My All my Expectations Of “Valuable Service” Due To His Experience And High Qua Mercedes Of Lynnwood Has This Consumer Feels That This Dealership Has My All my Expectations Of “Valuable Service” Due To His Experience And High Quality Commitment To Customer Service At The Highest Ouality. “Josh” is An Asset To Your Business As a Service Representative. He Should Be Rewarded For His Attentiveness An Excellent Service Toward All Of His Customers. More

Walked into the dealership with the intention to buy a 2021 250 GLB. Even though a sales person saw me come in, once I was inside, nobody said "Hello" or can I help you. Receptionist was too busy shufflin 2021 250 GLB. Even though a sales person saw me come in, once I was inside, nobody said "Hello" or can I help you. Receptionist was too busy shuffling papers, the finance manager leaned against the doorframe of his office, looking away bored, another employee walked by without greeting me. A sales person found the computer to be more important than a car buyer. May be my Amazon t-shirt was a turn-off, I don't know, but I walked out after 10 minutes! Gave store a second chance! Worked with the internet manager via texting. Eventually came to an agreement on an acceptable price. The car needs to be ordered from the factory. Agreed to sign papers next day and put down deposit, when he informed me that the General Sales Manager wants a $10,000 NON-REFUNDABLE deposit because I want a car with FWD, acting as if this is a rarity. I checked with other MB dealers who found this practice "unusual". That's when I had enough. NEVER EVER GIVE SOMEONE A CHECK FOR $10,000 NON-REFUNDABLE FOR A CAR YOU ARE SUPPOSED TO GET UNSEEN! You also have no more negotiation power regarding your trade-in, since they can now dictate the price because they have a $10,000 check deposited. SHAME ON YOU MB LYNNWOOD. I gave my business to another dealer. This has been a total xxxx-show!!! More

I have my SLK 55 AMG and my ML serviced there. Josh M D. is a GREAT service adviser. I trust him. I knew him since his Jimmy Barrier days. He is very competent. Since they have my trust, I decided to buy is a GREAT service adviser. I trust him. I knew him since his Jimmy Barrier days. He is very competent. Since they have my trust, I decided to buy an E 350 4matic for my younger son from them. Alan was a very good salesperson and very accommodating. He even brought papers for us to sign in order to make it convenient for us. Great form! I will buy from them again. My son became their client too, good way to get the next generation lined up. Thanks for great experience in sales and service F. K. More