Mercedes-Benz of Lynnwood

Nothing but good experiences Bought a new MB from this dealership. Purchasing experience was easy and painless. Straight and easy, No xx. Mistakenly let my 20 year old son driv Bought a new MB from this dealership. Purchasing experience was easy and painless. Straight and easy, No xx. Mistakenly let my 20 year old son drive the car to an appointment in Seattle. Ran over a piece of truck tire on off ramp and damaged the underside protective cover. I brought the vehicle in without an appointment to have someone look at it. Eval done in 10 minutes. Car repaired 3 days later. ONLY charged me for the part. NO CHARGE FOR LABOR! I've never even heard of anything like that happening to anyone. As far as I am concerned, these people are outstanding More

Unethical bait and switch We were told by salesman that the model we purchased had Sirus XM. Only to find out a week later that it did not. When we went back to the dealershi We were told by salesman that the model we purchased had Sirus XM. Only to find out a week later that it did not. When we went back to the dealership in lynnwood they said sorry for the mistake but there is nothing we can do about it. More

Best Mercedes Dealership with the Best Prices around! I can honestly say that Simon Kim over at Mercedes-Benz of Lynnwood was the best salesperson that I've ever worked with. Simon was honest and worked h I can honestly say that Simon Kim over at Mercedes-Benz of Lynnwood was the best salesperson that I've ever worked with. Simon was honest and worked hard to get me a great deal on a Certified pre-owned Mercedes Benz. Not once did I feel pressured to buy a car that I wasn't 100% sure about and that is something rare with car dealerships. Anyone that is thinking about buying a new or used Mercedes should definitely go over to Mercedes-Benz of Lynnwood and see what Simon can do for you. I have been shopping around for a while and I could have saved a ton of time if I just came here first. They have top quality cars and the best prices around. Thank you Simon and everyone else over at Mercedes-Benz of Lynnwood, you have all been great to work with and I mean that! More

Most pleasant and easy car buying experience ever!!!!! I cannot believe that I am writing such a glowing and heartfelt review regarding a car purchase but I am. Mercedes Benz of Lynnwood is the epitome of I cannot believe that I am writing such a glowing and heartfelt review regarding a car purchase but I am. Mercedes Benz of Lynnwood is the epitome of professionalism and honesty. My sales person Mark Davidson was so patient and knowledgeable and he took the time to explain everything to me. There was absolutely no pressure to buy whatsoever. I had been pre approved through my credit union but the finance manager, John MacFarlane, negotiated an even better rate with my credit union. He did not have to do that. What an awesome bonus. I cannot speak highly enough about Mark, John and Kyle. I would most definitely recommend MB Lynnwood to anyone. They have changed the car buying process. It really was a very pleasant experience. More

DISGRACEFUL, UNETHICAL, ABSURD My experience with Mercedes-Benz of Lynnwood spans many negative emotions ranging from a new car purchase that went terribly wrong to a formal complai My experience with Mercedes-Benz of Lynnwood spans many negative emotions ranging from a new car purchase that went terribly wrong to a formal complaint to the MBUSA corporate and Attorney General Office. They are quite capable of falsifying the truth and making stuff up to cover up their pitiful failure to act as a responsible and ethical dealership representing a world-trusted brand. Here is one example. I recently booked a service appointment with Mercedes-Benz of Lynnwood. My request was comprised of a 5,000-mile factory service requirements and some warranty work for my vehicle which I purchased from Mercedes-Benz of Lynnwood. A day prior to my appointment, I received a phone call from Mercedes-Benz of Lynnwood advising me that their management left a note in my service records stating that I MUST BE DENIED GETTING ANY WORK DONE BY THE DEALERSHIP. The dealership employee told me that “this has something to do with a sales issue in the past”, but he hesitated to provide any further explanations. I was completely SHOCKED and APPALLED with how Mercedes-Benz of Lynnwood treated me as their customer. I have had no idea as to what the “sales issue” was being implied. The true grounds behind the dealership’s unfair treatment remain unknown to me. Due to a potential d.scriminating nature of the issue in question, I took the matter to the Attorney General's Office (AGO). In their response to the AGO, Mercedes-Benz of Lynnwood has taken the unethical approach and made groundless accusations blaming me for comments I have never made, and actions I have never undertaken. They tried to cover up the entire story by telling the AGO that I booked a “checking wheel” appointment, and that they do not provide such a service, hence the refusal. The rest of their response to the AGO was a false representation of facts, further damaging their reputation as a Mercedes-Benz dealership. In addition, by unfairly denying the warranty work on my vehicle, Mercedes-Benz of Lynnwood have broken the law and violated their franchise agreement with MBUSA. They quickly realized that they are running at risk of getting into a difficult conversation with the corporate, and as expected they are now telling the AGO and MBUSA that they never denied providing warranty work. In summary, the WHOLE EXPERIENCE WITH MERCEDES-BENZ OF LYNNWOOD WAS SIMILAR TO DEALING WITH A BUNCH OF IMMATURE AND ABSURD PEOPLE who do whatever they can to leave a long-lasting bad taste in the Mercedes-Benz customer experience. I urge all potential customers to be ready to face with the ugly attitude and unacceptable behavior that Mercedes-Benz of Lynnwood may exhibit with the others. MB of Lynnwood is A TOTAL DISGRACE TO THE MERCEDES-BENZ BRAND More