Mercedes-Benz of Loveland

Chase Albright helped us navigate the ordering and buying process for our Sprinter, great experience. process for our Sprinter, great experience. More

Chase Albright was honestly the best. We referred by a good friend and now we know why! We had originally thought we knew what we wanted, but ended up changing our minds. Chase never o We referred by a good friend and now we know why! We had originally thought we knew what we wanted, but ended up changing our minds. Chase never once gave up on us. He never made us feel like we were putting him out or wasting his time. After going through many different options and hours of helping answer our many questions, we finally made out decision. He answered all of our questions, treated us like family and never once made us feel like we were being pressured. We can honestly say that we will be returning for our next car! Fantastic experience, start to finish! More

We recently purchased a 2021 Jeep Wrangler from Carlos @ Mercedes-Benz of Loveland. Carlos was very familiar with all of the features of the Jeep. His follow up was just right and not overly aggressive whic Mercedes-Benz of Loveland. Carlos was very familiar with all of the features of the Jeep. His follow up was just right and not overly aggressive which was a good thing. Carols made our vehicle purchase a very pleasant experience. We would purchase from Carlos and the other folks at this dealer again. More

Everyone we interacted with manager Brian Butler, sales professional Carlos Sanchez, and finance manger Felipe Sorzano were first class. From start to finish we felt important and that they were pleased t professional Carlos Sanchez, and finance manger Felipe Sorzano were first class. From start to finish we felt important and that they were pleased to be of service to our family. In the end we now have the vehicle of our desire and an experience we appreciate. In this day of COVID and supply chain issues we were very impressed with how smooth things went. Thank You! More

Kasey was very gracious and understood I needed a warranty repair and was travelling and living in my Sprinter which I realize service can be very delayed in getting done. She was able to get my r warranty repair and was travelling and living in my Sprinter which I realize service can be very delayed in getting done. She was able to get my repair done and get me on the road which was incredibly helpful and much appreciated. Outstanding help for a van life traveler. More

Chase Albright has been the best we have dealt with purchasing and leasing vehicles. This is our 3rd time and got the car we have been hoping for! Thank you team at Mercedes of Loveland! purchasing and leasing vehicles. This is our 3rd time and got the car we have been hoping for! Thank you team at Mercedes of Loveland! More

Thanks, you have a great personalized attention, friendly, with quality and knowledge in your services. friendly, with quality and knowledge in your services. More

Very attentive service, very knowledgeable, and took the time to make sure we were satisfied. Love the car and highly recommend this dealership. Chase Albright, Brian Butler, and Felipe Sorzano were exper time to make sure we were satisfied. Love the car and highly recommend this dealership. Chase Albright, Brian Butler, and Felipe Sorzano were experts and professionals. Thanks much! More

Came through on the sprinter van even with COVID complications, Carlos always followed up! Thanks Carlos complications, Carlos always followed up! Thanks Carlos More

Truly disappointed with the service we received. First available appointment was two months out for our first maintenance and cost $895 for your basic oil and fluids and check over. We also had them chec available appointment was two months out for our first maintenance and cost $895 for your basic oil and fluids and check over. We also had them check on a passenger side heated seat which was not working. They said it was the motor and they would have to order it. We set up another appointment two weeks out for that service. I show up for that appointment and drop off the van at 8 a.m. At 10:30 they call me and tell me the part is not in and I should come pick my van up. Not even a "I am sorry". Three months later I am wondering about the part and I call service to ask about it. They told me to call parts. Parts told me the part was in. I asked service to schedule an appointment and that was a month out. I show up for appointment at 8 am and drop the van off. At 10:30 they call and ask if they can keep the van overnight. What am I supposed to say? Later I receive a call saying their tech went home and they don't know when he will be back, and they don't know when it will be done. Next day I call, and they say the tech is back but there seems to be some other problem with the heater. Next day they call and say that it is ready. I pick it up and they act like this was a normal service. No apologies or nothing. Truly disappointed. More