Mercedes-Benz of Loveland

Carlos R. Sanchez, salesman Recently I have been working with Dr. Carlos R. Sanchez at Co's. I am pleased to report that I have had a very pleasant and informative experience wit Recently I have been working with Dr. Carlos R. Sanchez at Co's. I am pleased to report that I have had a very pleasant and informative experience with Carlos. He is very knowledgeable and enthusiastic about the cars, and he is friendly and fun to work with. Perhaps most importantly he is not at all "pushy"; if he were I would have walked away. Furthermore he gave me an opportunity to practice speaking and listening to Spanish! Carlos is a fine man, and I appreciate the opportunity to work with him. More

First service experience Extremely helpful and always willing to go out of his way to do just that. Carlos Rodriguez-Sanchez goes above and beyond customer service. He becom Extremely helpful and always willing to go out of his way to do just that. Carlos Rodriguez-Sanchez goes above and beyond customer service. He becomes your friend and stays your friend. The folks in the service department went beyond what I would consider normal as well. Very good experience for my first service. More

Great attentive and Friendly Staff!! We just purchased our first Mercedes GLA 250 from this dealership. We worked with Carlos Rodriguez-Sanchez, he was amazing! Showed us all of the featu We just purchased our first Mercedes GLA 250 from this dealership. We worked with Carlos Rodriguez-Sanchez, he was amazing! Showed us all of the features talked us through our different options and gave us great, honest service. Also want to recognize Alex Clake for amazing service in the finance department. Overall great experience! Thank you!!!! More

Carlos Rodriguez-Sanchez, a great dealer! A couple of weeks ago, I got a visit in my office from Carlos. I am not planning to buy a car at this moment, but after talking to Carlos I am really A couple of weeks ago, I got a visit in my office from Carlos. I am not planning to buy a car at this moment, but after talking to Carlos I am really thinking about stopping by the dealership and check the cars. Carlos is a great salesman for sure! More

Carlos Rodriguiz-Sanchez made our experience a great one Buying our first Mercedes Benz and our first New vehicle iin over 10 years was a very good experience Carlos Rodriguez-Sanchez. showed us the vehicles Buying our first Mercedes Benz and our first New vehicle iin over 10 years was a very good experience Carlos Rodriguez-Sanchez. showed us the vehicles we were interested in and while on a text drives explained several main features very thoroughly. He Was very knowledgeable and answered our questions. He let us take our time and made helpful suggestions He asked us questions to help us determine which model would work best for us There was no sales pressure.and everyone we dealt with was friendly and made us feel at home. Theron Hineline was very friendly, helpful and respectful of our needs. Alex Clarke was very good with walking us through the paper work and explaining the extended warranty and other additional items that will help us maintain the appearance and functionality and value of our vehicle and save us money on future maintenance. There is no question. We will recommend Carlos, Alex, Theron and this dealership to others More

Carlos Rodriquez is an amazing salesman!!! My wife and I have been through a few cars this year so far. We have been having trouble deciding exactly what see wanted. We originally stopped by Me My wife and I have been through a few cars this year so far. We have been having trouble deciding exactly what see wanted. We originally stopped by Mercedes Benz of Loveland and spoke to a sales person without purchasing a car. We returned a second time with the same result. Then we finally returned a third time and 3 different cars later. This time we meet Carlos Rodriquez. Carlos spent the time to talk to my wife and figure out exactly which car she was looking for. He gave her options, test drove many of the different models and gave her all the info needed. After being extremely patient with us Carlos got us into the car my wife had wanted from the beginning. If you visit Mercedes of Loveland ask for Carlos, he's amazing! As far as the rest of the deal goes it went fairly well. We ended up going back and forth with the salesman manager a few more times then I would have liked, but ended up getting close to the deal we were looking for. In fiance Alex Clarke was very friendly and professional. Overall I would recommend this dealer to my friends and family. More

Planning upcoming service Jordan Eddy did a terrific job of helping me review and understand a few mechanical problems I have with my S 550 sedan, work with my warranty program Jordan Eddy did a terrific job of helping me review and understand a few mechanical problems I have with my S 550 sedan, work with my warranty program and plan a convenient time to get this taken care of, and arrange for a loaner vehicle while the work is being done. Any time I'm in the M-B of Loveland, I enjoy visiting with Carlos Rodriguez-Sanchez. His extremely helpful, knowledgable manner is the reason he will be my salesman for my next s 550 sedan. More

Enjoyable car buying experience Our salesman, Carlos Rodriguez Sanchez, made our 1st Mercedes purchase an absolute pleasure. He's extremely personable and also very knowledgable. I h Our salesman, Carlos Rodriguez Sanchez, made our 1st Mercedes purchase an absolute pleasure. He's extremely personable and also very knowledgable. I have to say that everyone at the dealership made us feel comfortable and welcomed. It was truly an exceptional experience. Loveland Mercedes definitely has me hooked on Mercedes. I will definitely be buying from them in the future. More

Carlos Rodriquez Sanchez the Best Salesman Not only did Carlos sell us one Mercedes but we ended up with two. We didn't even check out other agencies. Between the car and his knowledge of the c Not only did Carlos sell us one Mercedes but we ended up with two. We didn't even check out other agencies. Between the car and his knowledge of the car, there was no question as to what to buy. Carlos remembers who we are at each service visit and, when he sees us, he always takes the time to come by to say hello. He is a professional in every way. He is a real asset to the agency and really cares about his customers, even after the sell. More

Jordan Eddy @ MB Loveland Pure Platinum & MBUSA Mercedes Benz LoveLand...Fantastic. A beautiful meeting with 1st call to MB LoveLand. KRISA.(receptionist) 1st person I spoke with by phone...joyfu Mercedes Benz LoveLand...Fantastic. A beautiful meeting with 1st call to MB LoveLand. KRISA.(receptionist) 1st person I spoke with by phone...joyful & welcoming 'everytime' I called. Such a treat to hear her voice. JORDAN EDDY(Service Advisor), OMG, best service advisor I've Ever met, Pure Platinum. More details at end of review. JASON QUINTANA. Very helpful, professional & courteous, helped me through process of loaner car. Jason was diligent & provided a top notch Mercedes Benz experience with a smile. MB Loveland has moved me in a way beyond measure. I now have an urge to write my 1st ever review. Mercedes Benz is my Chariot of Choice. I fell in love with MBUSA at 1st purchase of Mercedes in 2007. I excitedly look forward to all future purchases of Benz, combining luxury with a fulfilling, caring, dependable, pleasurable Mercedes Benz experience. Okay now for the sticky situation: **For me the initial feeling of needing E.R. car repair is similiar to going the dentist, daunting & sometimes painful. Then I'll remember the care & understanding of MBUSA & know I'm in good hands. This week I was in an extreme situation. I called a few MB dealerships for answers, as always MB was kind & courteous (& I do thank you) but I still didn't have an answer. I called Loveland MB. (A). talked with joyful Krisa, directed me to..(B)..yes wha-la, amazingly kind courteous, informative Jordan Eddy. I'm tellin ya I was in a such a state of OH NO?..that it would've been difficult to follow or listen to anything I had to ask. I was in a state of not knowing how to ask or even what my questions were suppose to be. Jordan listened, had the ablility to recognize & organize my ?'s, carefully listening to important details of what I was trying to ask. Jordan was patient, able to help clear the ?'s. (C)..I called MB dependable roadservice, I was delighted to know I could 'choose' to be towed to 'Loveland MB'. (D).At LoveLand MB, greeted by Jordan. He was professional, thoughtful, informative. Offering genuine Top Of The Line MB service. Diligent in his commitment to give caring & quality customer service. Also funny & lighthearted at just the right moments. (D)..I gave the keys of my poor-lil-MB to an awesome #1 service advisor Jordan. I feel I put my MB in great hands @ MB Loveland Service Dept. (E)..Now to Jason Quintana to receive loaner car. Jason very courteous, mindful & diligent. Provided me with a comfortable car. He was attentive to the details all with a smile. It was a pleasure to do business with him. (F)..I drove away from Loveland MB (in loaner car), I left with a feeling of thankfulness for the LOVELAND MB, amazing staff, & service dept. I also left with a feeling of thankfulness for MBUSA & their efficient, amazing, professional, courteous, kind customer care. `(G)..now to MBUSA CORPORATE..Next day..MBUSA Corporate called. I spoke with Brian of the MBUSA Corporate, his call was to respectfully resolve any questions I or they may have regarding my situation. Brian of Corporate was in true standing of Mercedes Benz with his diligence & dedication to thoughtful customer care. Also his call showed me MB's true dedication to seeing a project through. Mercedes Benz is the Chariot of Choice for me. Mercedes Benz has edged it's way into my heart, I'm always their fan. From my experiences the heartbeat of MB is to provide their customers a safe, smooth & elegant ride including rendering us a respectful satisfying customer experience. It seems MB is always at the fore of technology, safety, dependability & elegance. I've traveled many roads in my MB, I have many experiences with a variety of MB dealerships. Yes some better than others but..it's he heart of Mercedes Benz that keeps me...like a sweet love affair. Even their generous & prompt roadservice has been a Godsend for me. As lady traveling long distances alone, I feel safe knowing MB roadside service is there 24-7. Yes, it's the heart of MB that keeps me....like a sweet love affair. MBUSA & MB LOVELAND: I recognize & appreciate your dedicated efforts to provide beyond ordinary, you give us Top Notch customer care. Embrace customers, by providing a caring & Top Notch experience. MBSU, you have a GEM>MB LoveLand service dept. LoveLand MB, you have a gem>Jordan Eddy. More