Mercedes-Benz of Loveland

Finally, an ethical and honest sales professional! I was introduced to Nic Mercer by my service rep. when my 10 year old sedan needed more in repairs than I was willing to spend. He listened to my need I was introduced to Nic Mercer by my service rep. when my 10 year old sedan needed more in repairs than I was willing to spend. He listened to my needs and concerns and kept in touch with me every step of the way. Even when the car I really wanted was purchased by someone else, he had another sent to the dealership to accommodate how picky I am. :) There were no last minute changes to pricing and terms like I've experienced before during the buying process. Both he and Alex Clarke were honest and professional. I understand that I am a very tough customer but these guys impressed me with their professionalism and honesty. More

good experience with dealership we purchased a used Jeep Grand Cherokee from them. The salesman was friendly and helpful. There was one task the service department had to perform f we purchased a used Jeep Grand Cherokee from them. The salesman was friendly and helpful. There was one task the service department had to perform for us, however they needed to order a part from a 3rd party vendor to make it happen. The service person Austin was great. He kept me informed of his progress and when the part arrived, he even volunteered to come to my home to perform the work. Without a doubt the best experience I've ever had with a dealership service department. More

Great experience I purchased a used C300. Nic Mercer was great. Very friendly & knowledgable about the car w/o coming across as pushy. Easy process from beginning to e I purchased a used C300. Nic Mercer was great. Very friendly & knowledgable about the car w/o coming across as pushy. Easy process from beginning to end. I wouldn't hesitate to use them again. More

Great Experience We worked with David Soto who was very helpful as well as knowledgeable about the car. Alex was also great to work with and he made sure that we were We worked with David Soto who was very helpful as well as knowledgeable about the car. Alex was also great to work with and he made sure that we were informed about the process before we signed the paperwork. The entire process went quickly. We never felt pressured to make a decision. In addition, we feel we got a great deal on our vehicle. We got what we wanted for our trade-in and the dealership offered the best rates on financing that we could find. They detailed the car before we drove it home and we couldn't be happier with the vehicle and our overall experience. We highly recommend this dealership and plan on returning when the time comes. More

First class This was our first time in a Mercedes dealership. First class from moment one. Paul Mizelle was easily the best sales rep my wife and I have dealt wit This was our first time in a Mercedes dealership. First class from moment one. Paul Mizelle was easily the best sales rep my wife and I have dealt with at a car dealership. His wealth of product knowledge and the fact that he was so easy going almost made me forget we were at a car dealership. Plus not to mention one of the quickest time with the dreaded paperwork ever. Can’t wait to come back again. Thanks we love the new car. More

Out of State purchase - 2017 C43 Cabriolet Paul Mizelle and Felipe Sorzano were fantastic to deal with. I'm in Cincinnati and located the vehicle I was interested in at this dealership near De Paul Mizelle and Felipe Sorzano were fantastic to deal with. I'm in Cincinnati and located the vehicle I was interested in at this dealership near Denver, CO (as used white 2017s are relatively rare, the three I was initially interested in were all quite a distance away) . They helped me to work out the details on the sale of the vehicle as well as the financing as my local finance options did not want to do a car loan for a vehicle that was over 100 miles away. They matched the best rates I was able to find locally and the deal was done. The majority of my time spent when I picked the vehicle up was with Paul as he went over the vehicle features (I flew out and drove back). The paperwork didn't even take 15 minutes (though I had reviewed it ahead of time). Paul even picked me up at the airport when I flew in. I highly recommend this dealership. More

Easy!! I was looking to downsize from a large to smaller SUV. I reviewed 3 vehicles on line and contacted each. This dealership was the quickest to respond I was looking to downsize from a large to smaller SUV. I reviewed 3 vehicles on line and contacted each. This dealership was the quickest to respond and had the largest inventory of what I was looking for. They were very accommodating with my available times to test drive, and ultimately when my husband and myself were available to make a deal. We did a vehicle review, negotiations, trade in, and financing all in under 2 hours. We were never pressured, we made one offer and were done. Heaven compared to other buying experiences. Everyone was fabulous! Nick and Felipe were marvelous. More

Top Service Everything is done quickly, professionally and courteously. I use James as my adviser and he is great to deal with and has our concerns as his highes Everything is done quickly, professionally and courteously. I use James as my adviser and he is great to deal with and has our concerns as his highest priority. More

My amazing experinces with Nic Mercer This is the second mercedes- benz i have purchased with Nic Mercer, and I without a doubt will continue to purchase vehicles with him. His service is This is the second mercedes- benz i have purchased with Nic Mercer, and I without a doubt will continue to purchase vehicles with him. His service is over the top. Right from the begining he made me feel like family. He did an amazing job and trying to understand my needs as a car driver and to match me with the right car to meet my needs. Multiple times, Nic offered to even come over to my home and help me set up my car and garage door opener etc. I also went on a work trip and returned late at night to the airport not realizing I had forgotten to write down where my car was parked, and in a panic I contacted Nic after hours and he responded quickly offering to help! I love my car and mostly my experience and continued support I receive from Mercedes- Benz of Loveland and in particular, Nic Mercer! Thank you More

Excellent salesman at an excellent dealership I ran into a great salesman at Mercedes-Benz of Loveland by the name of Nic Mercer. Get this! It appeared to me that he treated our purchase of a hig I ran into a great salesman at Mercedes-Benz of Loveland by the name of Nic Mercer. Get this! It appeared to me that he treated our purchase of a high mileage used 2013 Mercedes in the same manner as if we were purchasing the newest most expensive vehicle on the lot. That's all that needs to said. More