Mercedes-Benz of Loveland

Multiple service experiences have fallen far below expectations for a premium brand at an exceptionally high price. Over $700 for an oil change. Car was always returned dirtier than it arrived with oi expectations for a premium brand at an exceptionally high price. Over $700 for an oil change. Car was always returned dirtier than it arrived with oil handprints on hood and fender. I expect more from Mercedes Benz. Very disappointed. More

I completed an online service appointment request explaining the specific issue I am experiencing with my vehicle and never got a response. I am all of a sudden getting emails from the dealership wit explaining the specific issue I am experiencing with my vehicle and never got a response. I am all of a sudden getting emails from the dealership with regards to buying their vehicles. Not a great start at all. More

Excellent treatment by this dealership. Ray Plasencia was on target and helpful in sales. Brian Butler as sales manager was professional and a straight up guy. Good outfit to deal with � Ray Plasencia was on target and helpful in sales. Brian Butler as sales manager was professional and a straight up guy. Good outfit to deal with 👍 More

On a resent visit I dealt with one of the sales men Jonathan Hinshaw. Great experience, and probably one of the best Benz guys I’ve dealt with! Thanks! Jonathan Hinshaw. Great experience, and probably one of the best Benz guys I’ve dealt with! Thanks! More

We recently purchased a Mercedes-Benz GLE 450 from Mercedes-Benz of Loveland and our experience was nothing short of exceptional. From the moment we walked in, Chase Albright, our salesman, impressed Mercedes-Benz of Loveland and our experience was nothing short of exceptional. From the moment we walked in, Chase Albright, our salesman, impressed us with his extensive knowledge of the Mercedes-Benz SUV lineup. He was patient, attentive, and incredibly helpful in guiding us through our options to find the perfect vehicle for our needs. The new car manager, Brian Butler, and the Finance Manager, Felipe Sorzano, were equally remarkable, ensuring that every aspect of the purchase process was smooth and stress-free. Their professionalism and dedication to customer service truly set them apart. We are thrilled with our new GLE 450 and grateful for the outstanding service provided by Chase, Brian, Felipe, and the entire team at Mercedes-Benz of Loveland. We highly recommend them to anyone in the market for a new vehicle. More

Chase was responsive to all questions and provided all of the information I needed. Excellent customer service and buying experience. the information I needed. Excellent customer service and buying experience. More

Great experience, Chase was very responsive and transparent through the process. And made the buying experience very simple. transparent through the process. And made the buying experience very simple. More

Smooth transaction with great communication. Easy to deal with and no hard sell. Very seamless! Easy to deal with and no hard sell. Very seamless! More

Working with Chase Albright and Felipe was a wonderful and fruitful experience. I drove away in my "new" used 2021 GLE450 after going through the process of signing papers and writing a check. I'm also and fruitful experience. I drove away in my "new" used 2021 GLE450 after going through the process of signing papers and writing a check. I'm also working with Jason in Service on my 2008 ML320CDI. He has been wonderful to work with. More

Good morning, My wife and I just bought our first Mercedes Benz - a 2024 AMG GLE 53 from Mercedes Benz of Loveland (CO). We are both retirement age and have over the years bought new vehicles from Ho Mercedes Benz - a 2024 AMG GLE 53 from Mercedes Benz of Loveland (CO). We are both retirement age and have over the years bought new vehicles from Honda, Chevrolet, Nissan, Porsche, and BMW - sometimes more than 1 manufacturer's vehicle over the past 40+ years. This particular transaction with Chase Albright, Alex Clarke, and Brian at Mercedes Benz of Loveland has been the most pleasant and enjoyable of all of them. The Loveland team always shot straight and was open about the experience we have now finished. They hit it out of the park every step of the way. We both left the dealership with a smile. My wife said "I never imagined we'd own a Mercedes" and now we're kicking around how we can work our way out of our BMWs in the coming years and get another AMG. I just wanted to let you know that the team at Mercedes Benz of Loveland is a remarkable group - as remarkable as our new car! Thanks. Scott and Pam Sheeler Loveland, CO More