Mercedes-Benz of Louisville

1st experience with Tafel Motors was great I have owned other luxury cars, but this was my first Mercedes. I have 'walked away' from other dealers, but the team at Tafel took great care on all I have owned other luxury cars, but this was my first Mercedes. I have 'walked away' from other dealers, but the team at Tafel took great care on all the elements of the transaction. More

Regular and incident service Over the past four 4 years never have had to wait for Service Rep. to process my vehicle when I showed up at the appointment time. Found Service Dept. Over the past four 4 years never have had to wait for Service Rep. to process my vehicle when I showed up at the appointment time. Found Service Dept. very responsive to my needs and the time I needed to bring my car in for service, i.e. no rigidity such as car must be here at 8:00AM. When questions arose about a repair I have fond the service dept. and management were very accommodating and helpful in solving the problem. More

Why have I waited so long! We just bought our first Mercedes and couldn't be happier. From beginning till end, it was by far the most pleasant car buying experience we have ever We just bought our first Mercedes and couldn't be happier. From beginning till end, it was by far the most pleasant car buying experience we have ever had. If I had known this earlier, I would have been driving Mercedes years ago. I absolutely loved Jeff Hovious for his knowledge of the cars and his quick wit and humor. I will definitely be calling him again for my next car. I highly recommend Tafel Motors. More

Best Mercedes Dealership in US! In connection with my recent purchase of a 350 ML, Tafel Motors and Todd Cherry were the most professional and knowledgable representatives of Merced In connection with my recent purchase of a 350 ML, Tafel Motors and Todd Cherry were the most professional and knowledgable representatives of Mercedes I have experienced during my purchases of nine Mercedes vehicles over the last 40 years. Todd knows the product and works hard to please the buyer. The support staff is friendly and helpful. I appreciate the fact that Louisville has a star with Tafels. I would travel to do business with Tafels if it were located elsewhere. The sales, service, parts, and customer lounge facilities are kept in immaculate condition and contribute to the experience of Mercedes Benz! More

Fantastic Experience Had appointment to have 50k service on my 10 C300 that I needed to change due to the PGA. Paul was very flexible and worked me in. He and the service Had appointment to have 50k service on my 10 C300 that I needed to change due to the PGA. Paul was very flexible and worked me in. He and the service department did a great job getting everything done and they went above and beyond taking care of every problem I had. Would highly recommend him and Tafel Setvice More

Happy Tafel Customer Initially we brought our 2002 C230 in for service. During our wait we wandered around the lot looking at the beautiful newer Mercedes. David McNulty Initially we brought our 2002 C230 in for service. During our wait we wandered around the lot looking at the beautiful newer Mercedes. David McNulty greeted us and asked if he could assist us in finding a new car. We explained we were just in for service. That didn't stop David, he was patient and professional. David realized a new Mercedes might not be the perfect vehicle for us. He suggested and explained the Certified Preowned Program. Several hours later we drove out with our newly serviced c230 and proud proud owners of a 2014 c300. Thanks to David! More

Great Experience! Thank you Eric for helping us again with both of our new cars. We thoroughly love our new cars and are happy that we were able to work with you again Thank you Eric for helping us again with both of our new cars. We thoroughly love our new cars and are happy that we were able to work with you again. You were very professional, courteous, friendly and patient while we reviewed and discussed our decisions. We have received excellent service from Matt and Jay on our previous cars and look forward to using them again to service our new cars. Kelly and Jay More

Excellent Customer Service Wyndall Smith has provided excellent service , the information he provided to me made my experience shift from Customer Satisfaction to Customer Del Wyndall Smith has provided excellent service , the information he provided to me made my experience shift from Customer Satisfaction to Customer Delight . Am very happy with my C300 More

Way to go Alisa! It was a genuine pleasure to work with all the staff listed below. Everyone was pleasant, courteous and helpful. I specifically single out Ms Alisa Ge It was a genuine pleasure to work with all the staff listed below. Everyone was pleasant, courteous and helpful. I specifically single out Ms Alisa Gerton, as the main sales person with whom my wife and I dealt most of the time. She is an asset to the Tafel family. She is very pleasant, professional, helpful and patient. She gave us our space to meticulously and slowly make our decision to buy the C250. She always made sure to remind us she was there to answer any questions that we may have. She was very honest about her experience with the Mercedes given the length of time she had been working with the Tafel agency and never volunteered information she wasn't sure of and her honesty tuned that into her favor. Abel Bogale was also very professional in offering us the information we needed. Megan was very helpful in acquainting my wife with the initial details of operating the C250. Jaress made sure every time we went into the agency to inquire if we had any questions or concerns. Jesse Upchurch conducted the finance part with clarity and professionalism. All in all, a big thumb up to the team! More

Jeff, Thank you for all your time and help Jeff. I really appreciated everything you did to get me what I wanted and am very happy with my GLK. Thank you for all your time and help Jeff. I really appreciated everything you did to get me what I wanted and am very happy with my GLK. More