Mercedes-Benz of Louisville

Best dealer in the country to buy a sprinter from!!!! Cindee Middleton and her team at Tafel motors are the best!!! The purchase could not have been any better. If you are looking for a sprinter (Or any Cindee Middleton and her team at Tafel motors are the best!!! The purchase could not have been any better. If you are looking for a sprinter (Or anything they sell), call on Tafel Motors. More

Client Todd Cherry was my sales associate. Todd is very personable. He is always easy to reach. He expedites the selling/ trade in during the purchasing proc Todd Cherry was my sales associate. Todd is very personable. He is always easy to reach. He expedites the selling/ trade in during the purchasing process. Knowledgable about my specific vehicle and worked on getting the vehicle I wanted. He is professional and made my experience a great one. More

Quality of car doesn't equal quality of committment! First, let me make it clear that Tafel has GREAT people. Todd Cherry is a great salesperson who never forgets his customers and understands that no pr First, let me make it clear that Tafel has GREAT people. Todd Cherry is a great salesperson who never forgets his customers and understands that no pressure is needed to sell his cars. Service Advisor Stacey Parks is warm and informative about the state and condition of your car. The problem comes when you get down to the nitty-gritty of the warranty services and the service department manager, Doug Shipp. Prior to buying a used car from a different dealer I brought it by their service department to inquire about the warranty coverage for some items that needed repair. I was told by a service department employee that the items would be covered because it was a bumper to bumper warranty still in effect. After I purchased the car and took it in for the warranty service I was told that over $1,000 of repairs were not covered! Later on a bought a certified used car from Tafel. Since then I have learned that the seat repair warranty (an add-on) doesn't give you back a new looking seat. It's an obvious patch that is prone to re-tearing. The warranty doesn't cover "trim" pieces. I now have an air vent that has a wad of paper keeping it from cooling the ceiling, an ash tray (coin compartment) sliding door that doesn't stay open anymore, and an expensive iPod integration unit that locks up my iPod (an iPod that NEVER locks up in their service loaner cars) but Tafel refuses to replace because they say it's possible my added sub-woofer is interfering with it (Roberts Stereo says this is not a possible interaction, the problem is in the fiber optic cable or the way they have it grounded). My car wasn't running the way I was use to so I brought it in for a diagnostic and wound-up getting a tune-up only to get a car back that ran with no evidence of improvement. With the warranty running out I took it in again to try and get the car back to where it should be. They finally found the problem: my transmission is bad and is getting completely replaced! This is good news but didn't make-up for the unnecessary tune-up. Also, They lost my car once when I had it in for service! I went to pick it up and they couldnt locate it. I had to come back a few hours later! These experiences have guaranteed that my next car will not be a Mercedes Benz. More

Working with Kareem Daily Always a very pleasant and stress less experience. Kareem is a wonderful person whom makes you feel important and he listens very well. I would reco Always a very pleasant and stress less experience. Kareem is a wonderful person whom makes you feel important and he listens very well. I would recommend anyone to Tafel because of my experience with Kareem. I must also say that ever one that I have had any contact with at Tafel have treated us with great respect. Thanks!! More

Great experience. Bought a car last week and worked with Skylar Crush. He was great. Pleasant, professional, and easy to work with. Followed up but did not pressure me Bought a car last week and worked with Skylar Crush. He was great. Pleasant, professional, and easy to work with. Followed up but did not pressure me. I appreciate his good work. More

Great experience at all visits. Todd Cherry has always provided me with outstanding service. He has become a friend over the years that I have known him. Will be looking for anothe Todd Cherry has always provided me with outstanding service. He has become a friend over the years that I have known him. Will be looking for another car soon to replace the MB that was a total loss in a traffic accident. Stacy Parks in the service department has always provided friendly and professional service with a personal touch. Michael Arnett More

Great Purchase Experience I have worked with Jeff Hovious on several car purchases and he is very professional in every aspect. Price negotiation was pleasant and non confronta I have worked with Jeff Hovious on several car purchases and he is very professional in every aspect. Price negotiation was pleasant and non confrontational like it can be at other car dealers. After the purchase the car was delivered in immaculate condition and Jeff spent just the amount of time that I desired to go over the car. Today when I picked up my new license plate, Jeff installed it for me and even took my new car through the car wash. Overall a great experience. More

Wyndall is the best! As of this point in time I have not yet made a purchase at this dealership or any other dealership for that matter. Even so I would like to say that W As of this point in time I have not yet made a purchase at this dealership or any other dealership for that matter. Even so I would like to say that Wyndall Smith is not what one would normally expect but is exactly what one hopes to get in a car sales person. He makes every effort to learn and understand my needs & wants and does not push me to "hurry up and make a decision" as so many others in his position have done and do try to do. I sincerely WANT to make a purchase from this man because of how much I appreciate his help and patience and the respect that he has shown me through the car shopping experience. Even if I end up making this next car purchase elsewhere this time, I will absolutely be back to Tafel again in the future when I'm ready to make another purchase and I sincerely hope that Wyndall will still be there and able to help me at that time. More

got just what we wanted couldn't be happier-follow thru on explaining all operating system was excellent-even came to house-salesmen very experienced and helpful-all personne couldn't be happier-follow thru on explaining all operating system was excellent-even came to house-salesmen very experienced and helpful-all personnel courteous More

Great experience Everyone very helpful, especially Skylar Crus. In the past I never had a good relationship. Your whole attitude and being competitive has changed. Everyone very helpful, especially Skylar Crus. In the past I never had a good relationship. Your whole attitude and being competitive has changed. Thanks for the change. More