Mercedes-Benz of Louisville

Windshield wiper arm replacement On my way to work my windshield wiper arm broke on the passenger side. I went into the dealership and they ordered the part. It would not be in unti On my way to work my windshield wiper arm broke on the passenger side. I went into the dealership and they ordered the part. It would not be in until the next day. Unfortunately I had to drive that day and the next morning in the rain with only one windshield wiper. No loaner available. More

Best Car Buying Experience Ever From day one Alisa treated me with the upmost respect and didn't judge me for being a young guy on the lot. It would've been so easy for her or anyone From day one Alisa treated me with the upmost respect and didn't judge me for being a young guy on the lot. It would've been so easy for her or anyone to bypass me for being young. Everyone was very nice, friendly, and helpful throughout this entire process. Ben showed me features on the C300 that no YouTube review did and I'm thankful for that. George was great and you could sense the passion he has in the vehicles you sell. Jesse was very detailed and made the paper work easier than its ever been before. Overall I would give more stars if I could, but I'm happy that I can now call Tafel Motors my home. I WILL buy again. Thanks again to everyone that I dealt with, I appreciate everything more than words can say. More

Great sales experience Alisa Gerton allowed us to take all the time we needed to make our decision and answered all of our questions. Negotiation process was easy. Alisa Gerton allowed us to take all the time we needed to make our decision and answered all of our questions. Negotiation process was easy. More

Consistently good service Having my car in service with Tafel, I have been consistently impressed with their service. Scheduling is easy, updates via text message and a follow Having my car in service with Tafel, I have been consistently impressed with their service. Scheduling is easy, updates via text message and a follow up call to check if everything went well (and always a good replacement car with the annual service). Sales was also personable, followed up on my question, good consistent service as I would expect from a brand like Mercedes More

Best Car Buying Experience...Again!! I just want to say thank you for treating us so well at Tafel Motors. Erika and I had such a wonderful experience last year when she was looking for I just want to say thank you for treating us so well at Tafel Motors. Erika and I had such a wonderful experience last year when she was looking for a vehicle. You made us feel so welcome and appreciated from the moment we stepped on the lot, it made all the difference in the world. I have to let you know that the experience is not the same elsewhere. I initially was very interested in a Land Rover vehicle but after the test drive and sales experience there, I promptly returned to Tafel. The customer experience was so dramatically different that it would be hard for me to imagine purchasing a vehicle from anywhere other than Tafel. I truly appreciate the transparency of the process at Tafel and I feel as though I got more than a fair deal each time we have gotten a new vehicle there. The customer experience at Tafel is truly world class and I want to thank you for making it so enjoyable again. I will be a customer for life. More

Supreme personalized attention Jeff Hovious " IS " Tafel Motors. He possesses the utmost integrity and his purpose and goal is to always satisfy his customer. Mercedes Benz is uns Jeff Hovious " IS " Tafel Motors. He possesses the utmost integrity and his purpose and goal is to always satisfy his customer. Mercedes Benz is unsurpassed in the quality product they offer and Tafel Motors and Jeff Hovious represent Mercedes in the highest regard. More

Best dealer experience ever From the start of our purchase of a 2013 Mercedes C300 Sport we were treated as the most important client of the day by the sales, service, finance, a From the start of our purchase of a 2013 Mercedes C300 Sport we were treated as the most important client of the day by the sales, service, finance, and concierge staff. Our saleperson Todd was extremely knowledgeable about the car and coordinated our contact with each department. As with most used cars you expect a certain amount of wear and tear consistent with the mileage. This car was an exception. It was pristine in every regard including new tires all around. We can clearly state this was the best dealer experience. Our special thanks to Kareem Dailey. More

Another Great Experience This has been my third purchase from Tafel in the last year. They always carry great cars, but working with Eric Torsch makes the experience that much This has been my third purchase from Tafel in the last year. They always carry great cars, but working with Eric Torsch makes the experience that much better. I have bought cars from other places and had good experiences, but I keep coming back to Tafel and realize there is no reason to buy a car anywhere else. More

My grandsons favorite dealership , Even though I did not buy a Mercedes , I felt that you would only have the best pre owned Nissan in town , 2013 Altima ,17,300 mi. And your located n Even though I did not buy a Mercedes , I felt that you would only have the best pre owned Nissan in town , 2013 Altima ,17,300 mi. And your located next to a Nissan dealership. I now tell everyone that if there is a pre-owned automobile on your used lot , it must be of high quality . Thank you Tafel and Kareem Daily , Donald Stastny More