Mercedes-Benz of Louisville

After 22-day saga with my E550. I had a loaner for only 7 of those 22 days. 5k later Included a new fuel pump and new struts (that apparently are not in stock and were fine when th I had a loaner for only 7 of those 22 days. 5k later Included a new fuel pump and new struts (that apparently are not in stock and were fine when the car left my house on a tow for MB dealership because of the fuel pump. Was told by management over the phone "they would work with me on the price of the new struts which basically lead to a discount of 9% off the original estimate . Bottom line is if you can't get service in this town for your MB you can't purchase another one in my opinion . The wife and I have probably 3-4 new car left in our life so we now must explore Audi, BMW, and other luxury brands now. Although I believed that MB of Louisville wants to do the right thing in the end they don't really care because they have plenty of business . You’re just a number and called than 21 different times with 1 call back and a sit-down short meeting with Chris Segal(service manager) when I picked my car on the 22 days. Very nice ,knowledgeable man but barley recalled my situation and did take the discount from a whopping 6 % to 9% ( not exactly my idea of working with someone ). If your service agent is out on vacation, you are passed over constantly, and the receptions will just tell you they can’t help and if they don’t have loaner your just out of luck.. I love my MB but out of principle and philosophy can’t ever buy another from this place . Kindest regards Mr. Yennes E550 owner (Louisville, Ky) More

My fiancé brought his car in for service this afternoon and ended up having to leave his car at the dealership for repairs. After discussing the necessary repairs with the customer service rep, he stated t and ended up having to leave his car at the dealership for repairs. After discussing the necessary repairs with the customer service rep, he stated the vehicle will not be ready until Monday, November 15, 2021 so I asked him for a loaner. To my surprise I was told that all the loaners were booked three weeks out. I have owned a luxury car (BMW, Mercedes, Audi and Volvo) since 2006 and I have never heard anything like this before. Every dealership I have ever conducted business with keeps a few loaners on hand for situations like this. Being military, I have been stationed in several states across the United States and I cannot believe this is the kind of customer service Mercedes-Benz of Louisville is providing. It should not be on the customer to rent his/her own transportation when they are spending four thousand dollars in vehicle repairs. They also charged him twice for the same service, this is unacceptable. More

MB Louisville customer service worth 5 hour drive! I just bought new 144 Cargo Sprinter from out of state. Wyndall responded on a Saturday, his day off. By the following Saturday he again came in on I just bought new 144 Cargo Sprinter from out of state. Wyndall responded on a Saturday, his day off. By the following Saturday he again came in on his day off just to deliver my van. All throughout the negotiating process Wyndall was great to work with solving issues, and finding creative ways to seal the deal. Mercedes 0% promotion interest loan rate is incredible. So yes five hours drive and passing 6 other dealerships well worth the honesty and great customer service! More

My experience was top notch! I worked with Bryce, My experience was top notch! I worked with Bryce, Charles, Miller, and a finance guy. These gentlemen worked under Covid conditions which posed cha My experience was top notch! I worked with Bryce, Charles, Miller, and a finance guy. These gentlemen worked under Covid conditions which posed challenges but all of them made us feel safe , informed , and we had a few laughs. This is my 2nd purchase with this dealership and I will go nowhere else! Also Jimmy in service has helped me with my first vehicle and I’m sure will be there for this one. Thank you Mercedes of Lville The Best! More

Best service around! Miller Warren has quite the staff here! Joey Sanders was the best sales guy, Jeff Jackson was an exceptional finance guy, and Bre Miles was a genius w Miller Warren has quite the staff here! Joey Sanders was the best sales guy, Jeff Jackson was an exceptional finance guy, and Bre Miles was a genius with the delivery process. You must buy here and make sure to ask for Joey! More

Mercedes lease My process Leasing a Mercedes from Tafel motor Corporation was fantastic. The gentleman that helped my wife and I was Lawson.It was without a doubt My process Leasing a Mercedes from Tafel motor Corporation was fantastic. The gentleman that helped my wife and I was Lawson.It was without a doubt the smoothest transition for Car leasing that I have ever experienced.This is without a doubt no exaggeration whatsoever had it not been that I locked all three of my credit scores and had to argue with the credit companies to open them up for them to have the ability to check my credit prior to getting the lease I would’ve been done with the entire process in less than an hour and a half. For me that is completely unheard of. I spent the last lease for four hours in the dealership, completely unacceptable.At Tofel Mercedes this was absolutely not the case they were 100% professional, and to the point, I totally appreciate the no BS approach to acquiring a leasing vehicle. For me there’s nothing worse than being miss led by the sales person only to find out what was promised can’t be done at the end. This never happened one time with Lawson, quite an exceptional sales man. In addition to that all the employees of the corporation were wonderful, helping my wife understand how to work the equipment on the new vehicle explaining the options that she had it was quite remarkable. I am extremely grateful for their professionalism and I will definitely be using them again in the future. More

Wonderful ! This dealership was great, especially our sales representative Lisa Hines. She went way beyond the call of duty to make sure we understood each step This dealership was great, especially our sales representative Lisa Hines. She went way beyond the call of duty to make sure we understood each step of the buying process; answered all of our questions; and just made the grueling process of buying a car so much better. Wonderful Staff ... Wonderful Car. We're happy! More

Out of State Pre Owned Purchase Great EXPERIENCE! Saw my 2014 s550 on the mb web site called the Tafel dealership, and got Brandon Strong. Everything was up front. Car was all that Great EXPERIENCE! Saw my 2014 s550 on the mb web site called the Tafel dealership, and got Brandon Strong. Everything was up front. Car was all that then and some. Drove in from NC with our trade in an e350 coupe. Jarress Turner the sales manager was extremely helpful. Dana Banks was a great help too. I would highly recommended this dealership great follow thru. They even sent me some great MB shaped cookies... Try them give them a fair shot.... You won't go wrong. More

Excellent experience We're very happy with our new car, and really appreciate your help to us, buying it.The experience exceeded our expectations. We would like to thank We're very happy with our new car, and really appreciate your help to us, buying it.The experience exceeded our expectations. We would like to thank Brad Blackburn specially, for his dedication, advice, and cordiality. Elizabeth & Alexi More

E class purchase Everything went smooth and my sales person, Brad Blackburn, was excellent. My family has used Tafel for years. I highly recommend them to friends and Everything went smooth and my sales person, Brad Blackburn, was excellent. My family has used Tafel for years. I highly recommend them to friends and family. More