Mercedes-Benz of Louisville

I would rate my experience as excellent. I had bought a car from Louisville Mercedes in the past, but was directed to a different sales person this time. I entered the showroom with a spec I had bought a car from Louisville Mercedes in the past, but was directed to a different sales person this time. I entered the showroom with a specific model in mind. My sales person, Kevin Owens, first gave me an education, then presented options. Afterwards, I left with a different model. As a retired contract manager, I did not feel the pressure of auto negotiations!! The entire experience was educational and pleasant. Even the concierge was enjoyable, and pleasant. I will most definitely work with the same sales person in the future. More

This dealership is absolutely superior! Eric Borden is the best!!! He richly deserves his recent promotion to sales management. I have been in several Mercedes dealerships, and this one Eric Borden is the best!!! He richly deserves his recent promotion to sales management. I have been in several Mercedes dealerships, and this one is well above all the others. The folks in Louisville, Kentucky are fortunate to have such a class act in their community. A VERY SATISFIED BUYER. Jack Corzine More

Worked with Jeff Jackson in Finance to add two years to my GLC300 CPO warranty. He knows everything, did all off the tasks faster than I could respond, had a price lower than anyone else on the planet. my GLC300 CPO warranty. He knows everything, did all off the tasks faster than I could respond, had a price lower than anyone else on the planet. I will work with him again! More

Sales person was great: Kevin Owens Experience overall was very well managed. Would use them again. was very well managed. Would use them again. More

As an introduction, I’m a longtime Mercedes Benz customer. I’m on my 4th Mercedes in 10 years and my wife is on her third. I understand the cost of owning a Mercedes and I expect to pay a premium fo customer. I’m on my 4th Mercedes in 10 years and my wife is on her third. I understand the cost of owning a Mercedes and I expect to pay a premium for a quality product and quality service. But I actually expect excellent for premium cost. I purchased an EasyCare extended warranty at Mercedes Benz when I purchased a E550 at MBZ of Atlanta 2 years ago. I just moved to Louisville and had an issue that was covered by the warranty. MBZ of Louisville wanted an additional $1500 “diagnostic fee” prior to submitting the repair to the warranty company. I should mention that an original $300 inspection fee was already charged and that there is a $500 co/pay with the warranty. I understand the $300 inspection fee and $500 copay. No issue. More than a little confused about the $1500; I reached out to MBZ of Atlanta, MBZ of Music City (Nashville) (where I had had regular maintenance performed last year) and the EastCare warranty company itself. All three confirmed that the repair was covered under warranty with only a $500 co/pay should be needed. (Mercedes of Atlanta even questioned the initial $300 inspection fee I was charged by the Louisville dealer). I rejected the $1500 repair charge and just went back and picked the car up……(note: a $300 service fee and my car didn’t even get a courtesy car wash. This is the 5th Mercedes dealership Ive used for maintenance and that’s the first time I’ve ever had that happen….and they really weren’t busy at all). Both MBZ of Atlanta and Nashville apologized and said they would be glad to complete the repair through warranty if I could get the car to them. MBZ of Atlanta even offered to wave the $500 co/pay. Final outcome. Mercedes Benz of Atlanta and EasyCare helped me find a local Mercedes Certified Mechanic who would honor the warranty and complete the repair. Needless to say. I won’t be going to MBZ of Louisville for any regular maintenance or repairs moving forward. Buyer beware. My wife plans on replacing her Mercedes SUV this fall. I think we will check out the dealerships in Atlanta, Nashville and Lexington. More

Sarah facilitated a seamless sale with utmost professionalism. I find it was WORTH the drive from "out of state" to purchase a vehicle through MB Louisville. I love the car. Trading in my " professionalism. I find it was WORTH the drive from "out of state" to purchase a vehicle through MB Louisville. I love the car. Trading in my "senior" Mercedes was expedited as well. Many thanks for a positive experience (and a thanks to Mr Jackson as well). More

We (6 MBZ owners) all got excellent advice and service from the finance department in the purchase of extended warranty and prepaid service contracts. All the transactions were done over emails and phone from the finance department in the purchase of extended warranty and prepaid service contracts. All the transactions were done over emails and phone calls, Jeff Jackson's responses were always prompt and the transaction executions were flawless. We are certainly coming back here for our next MBZ purchase. More