Mercedes-Benz of Los Angeles

My first time bringing one of my 4 MB to downtown for service and Barry was great and very professional. I have been taking my cars to another dealership for service and Barry informed e that my car was service and Barry was great and very professional. I have been taking my cars to another dealership for service and Barry informed e that my car was still under warranty. The only issue is the 2 reasons I brought my car in were addressed and I still have the problems. So even though Barry is great my car still has not been fixed but I was charged to look at it. More

In the service department it was Barry who took care of the work needed to be done on my car and my wife's car. He was extremely knowledgeable, polite and efficient. I have never met him but he is a grea the work needed to be done on my car and my wife's car. He was extremely knowledgeable, polite and efficient. I have never met him but he is a great representative of Mercedes. More

Fast, Clean and Hands Free Jerry and the service department is being managed with excellence in mind. Everything was clean and very well managed all personal was courteous and r Jerry and the service department is being managed with excellence in mind. Everything was clean and very well managed all personal was courteous and respected social distance guidelines. The vehicle was ready when requested and was delivered for pickup washed and sanitised as promised. More

This was my first experience with DTLA Mercedes Service Department and I was extremely pleased with the professionalism and results of the work done. Erik Dorsey was my Service Advisor and he was attentiv Department and I was extremely pleased with the professionalism and results of the work done. Erik Dorsey was my Service Advisor and he was attentive and made thoughtful recommendations regarding additional work needed on my car. More

Great service as usual For a trade in during pandemic personally delivered to our home. This is the 4th trade we have with this dealer personally delivered to our home. This is the 4th trade we have with this dealer More

Sharleen Landers, the best, really helpful and always take care of the customers, she explain us all work did on the vehicle and the upcoming services. take care of the customers, she explain us all work did on the vehicle and the upcoming services. More

Great customer service Delivery was done at home with Great customer service Delivery was done at home with little than 30 mins to spend on the over all transaction loved all of the experience Great customer service Delivery was done at home with little than 30 mins to spend on the over all transaction loved all of the experience More

Kevin Kim knows how to make his customer happy. Always greeting us with a big smile and follow up really well. He is the best. No question is necessary. greeting us with a big smile and follow up really well. He is the best. No question is necessary. More

Brian is a class act all the way. from the very beginning to the very end he delivered everything that he promised he would. And he did not promise us anything that he couldn’t deliver. We were very thrilled to the very end he delivered everything that he promised he would. And he did not promise us anything that he couldn’t deliver. We were very thrilled with the final price that we got on the car. I loved how expeditiously he handled everything. Truly this was the most seamless and streamlined lease of a vehicle I have ever done in my life. And I’ve been leasing premium cars for 30 years. More

As always my visit to DTLA MB was enjoyable. My GL 450 AWD was serviced in a timely and efficient manner. My vehicle was completed in time frame given by my service advisor, Barry Murphy. AWD was serviced in a timely and efficient manner. My vehicle was completed in time frame given by my service advisor, Barry Murphy. More