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Mercedes-Benz of Los Angeles

Los Angeles, CA

Overview
Reviews
4.6
1,511 Reviews
Call Dealership (213) 748-8951
View Awards

1801 S Figueroa St

Los Angeles, CA

90015

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Showing 1,511 reviews

December 06, 2021

Consistently excellent service from sales to service Depts. Have had Juan Kim as my advisor for about 12+ years and consistently provides impeccable, excellent service. He is the best! More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Kim
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Dec 08, 2021 -

Mercedes-Benz of Los Angeles responded

Hello Maggie, thank you for the 5 star review. We are grateful to have retained such loyal customers such as yourself, I will be sure to let Juan know wonderful his hard work has been for the past 12. If you have any questions or concerns feel free to contact us at 213-927-7769.

December 03, 2021

Whitney was very helpful and kind. Went through the car specifics with my in great detail. More

by ashton arndt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney
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Dec 03, 2021 -

Mercedes-Benz of Los Angeles responded

Hello, I am pleased to hear Whitney provided you with so much knowledge on the vehicle. If you have any further questions or concerns feel free to contact us at 213-927-7769. Thank you.

December 02, 2021

I was very satisfied with the prompt action of the staff and good guidance and explanation. More

by deugyna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Kim
Report | Print
Dec 02, 2021 -

Mercedes-Benz of Los Angeles responded

Hello Deugyna, I am overjoyed to hear our staff was able to assist you in such a wonderful manner. If you have any questions or concerns feel free to contact us at 213-927-7769.

December 01, 2021

Kevin is AMAZING! He always provided me excellent service when I needed a new car. I feel so lucky to know him. Thanks again Kevin! More

by camillakim77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kim
Report | Print
Dec 01, 2021 -

Mercedes-Benz of Los Angeles responded

Hello, thank you for the 5 star Review. I will be sure to let Kevin know how well your latest visit with him went, we look forward to working with you soon!

November 30, 2021

Top notch service. Everything as expected and impressive customer service and attention even in busy times. More

by thefinnisher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Dorsey, Jirayer Dilanchiyan, Charles Dorsey
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Dec 01, 2021 -

Mercedes-Benz of Los Angeles responded

Hello, I am pleased to hear your expectations we met and surpassed during your visit with Mercedes-Benz of Los Angeles. If there is anything else you would like to add feel free to give us a call at 213-927-7769. Thank you and we look forward to working with you once again.

November 30, 2021

CUSTOMER SERVICE was fantastic. Juan Antonio helped me and he provided me with excellent service. He went above and beyond, communication was awesome. I am very satisfied with this dealership More

by jnam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Kim
Report | Print
Dec 01, 2021 -

Mercedes-Benz of Los Angeles responded

Hello Jnam, I am overjoyed to hear that you are so pleased with your experience over at Mercedes-Benz of Los Angeles. I will make sure Juan is aware of how well your appointment with him went. Thank you for your 5 star evaluation.

November 28, 2021

Was able to get my vehicle serviced for a recall pretty quickly. Although, I was let down from the car wash being closed. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Murphy
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November 23, 2021

Jerry is excellent! He kept me updated and informed, and he did an amazing job explaining what my car needed. Excellent service at Mercedes DTLA !! More

by Bobby G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jirayer Dilanchiyan
Report | Print
Nov 23, 2021 -

Mercedes-Benz of Los Angeles responded

Thank you kindly for your amazing review. I'll make sure to relay this to Jerry.

November 21, 2021

Excellent Service. I will definitely tale my car there again to see Evelyn on my next visit. More

by MOORE845842
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evelyn
Report | Print
Nov 23, 2021 -

Mercedes-Benz of Los Angeles responded

Thank you for your excellent feedback. I'll make sure Evelyn gets notified. Any questions, please let us know.

November 18, 2021

Jerry Dilanchian is the best and goes above and beyond to make you as a customer feel like you’re doing business with a mom and pop shop. More

by OscarEsq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jirayer Dilanchiyan
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Los Angeles responded

Hello OscarEsq, on behalf Mercedes-Benz of Los Angeles I would like to thank you for taking the time to let us know how well your last visit went with Jerry. I am very pleased to hear he was able to create such a welcoming and warm environment for you. We look forward to working with you soon!

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