Mercedes-Benz of Los Angeles

I received and excellent customer service and I was guided through the entire process of leasing a new car with friendliness and professionalism. Leasing (buying) a car can be very stressing on the cus guided through the entire process of leasing a new car with friendliness and professionalism. Leasing (buying) a car can be very stressing on the customer side, but Mr. Ola did a great job making the process as enjoyable as possible. More

Very friendly and efficient service. I am located between Beverly Hills, Downtown LA and Calabasas MB dealerships, so was torn as to where I should go for service. Was very pleased with how Downtown LA Moto Beverly Hills, Downtown LA and Calabasas MB dealerships, so was torn as to where I should go for service. Was very pleased with how Downtown LA Motors handled me and my E350. Will definitely come back for next scheduled service. More

Overall excellent service. The customer service was good. Found the expansion of facilities, hope it will be the largest dealer in southern California. I will go again for next service. Found the expansion of facilities, hope it will be the largest dealer in southern California. I will go again for next service. More

Danial was straight up honest, prompt and transparent in explaining to me what needed to be done, his recommendations and why.. he did so both in plain layman's terms as well as going as deep into the techn explaining to me what needed to be done, his recommendations and why.. he did so both in plain layman's terms as well as going as deep into the technical as i choose (or could follow).... and of course the repair work was well done.... i would only make one suggestion to downtown mercedes... as you know i (we) presently own 3 mercedes and take them to flether jones in newport.. to long beach and to downtown... the closing process at Fletcher is just so vastly superior to others that i would recommend that you may want to addopt their approach...or at least take a look... your service cashier was friendly and very capable, so nothing negative at all... but the final departing experience at Fletcher Jones is something that leaves you with a feeling as a customer that for the checkout girl alone you want to come back... don't mean that in a sexist way.... it's a "Four Seasons" philosophy... just a suggesion for you guys to think about... again, nothing negative at all, just a suggestion... More

I enjoy going to Downtown Mercedes Benz. Frank is great and takes really good care of my car. I plan to purchase my next Mercedes from here. and takes really good care of my car. I plan to purchase my next Mercedes from here. More

I want to make sure that Mr. Young Kang / Mrs. Seika Um - who has helped me with my auto needs in every way - are recognized in the most positive and best way possible. I have and will be always recommend who has helped me with my auto needs in every way - are recognized in the most positive and best way possible. I have and will be always recommending everyone around me to both Mr. Kang / Mrs. Um for all their auto needs. I have purchased and know regarding many high end cars - simply the BEST Experience EVER!!! I have purchase more than 5 cars from Mrs. Um - and will continue to do so. For Mr. Kang - I have never received the service experience like I did with Mr. Kang. The way every auto dealer service experience should be. If I had to start an auto dealer service - no any other service company, I will start with Mr. Kang and people like him. Again, please kindly do make sure that they both are recognized for their best work and I am absolutely 300% satisfied and more. Thank you! Hope they will both know that I am this satisfied and thnak you!!! More

Dear Downtown LA Motors, This was our first time Dear Downtown LA Motors, This was our first time brining in our brand new 2013 ML350 (with only 300 miles) for a service repair to the right rear b Dear Downtown LA Motors, This was our first time brining in our brand new 2013 ML350 (with only 300 miles) for a service repair to the right rear brake light. The salesperson, Raj Sood, assured us that you would do your best to take care of us. Your service manager, Jeffrey Willard, delivered on that promise. Mr. Willard was respectful and diligent in handling the matter from start to finish. Mr. Willard definitly eased the pain of having to repair damage to our newly acquired vehicle. The level of service is rare, and it's a sign that you are doing things right with this dealership. We also appreciated the opportunity to share our experiences with management, as this is a testament to your continued reliability. Kind regards, Jeffrey Cohen More

This is the 6th car I have purchased from this dealership and as always they have been the best. All employees were proffessionals and made the whole experience very easy. and as always they have been the best. All employees were proffessionals and made the whole experience very easy. More

i like the fast services williams give to me as i need, because it was late at night and everythings went to the point, mostly i trusted the person i dealt with. it was good experiences at car dealership, because it was late at night and everythings went to the point, mostly i trusted the person i dealt with. it was good experiences at car dealership, outstanding, no game play, no hassle, no pushing. they knew how to deal with knowledged consumers. Tao More

I'm very happy with the overall experience, the only thing is that my trunk was not vacuumed. I also wrote a review on yelp, hopefully, it will help with negate some of the bad opinions people might thing is that my trunk was not vacuumed. I also wrote a review on yelp, hopefully, it will help with negate some of the bad opinions people might have due to some bad reviews on there. More