Mercedes-Benz of Long Beach - Service Center

Service of the car It was a trouble shooting issue. The mechanic was able to figure it out and with the service advisor Rebecca they got it done. Very great full becau It was a trouble shooting issue. The mechanic was able to figure it out and with the service advisor Rebecca they got it done. Very great full because the sensors are involved and can get expensive... thank you 😊 More

Flat tire blues, Dealership Customer Service to the rescue My Husband had taken the GLC 300 to work up in the Valley and during that trip, he ran over a nail or screw and the pressure warning system advised th My Husband had taken the GLC 300 to work up in the Valley and during that trip, he ran over a nail or screw and the pressure warning system advised that the right rear tire was at 17 PSI so he filled it to get back home. The next day on a Saturday I started up the car to find it down to 1% and immediately called Chris my Customer Service Rep and Mercedes of LB , Chris advises me to bring in the car for the safety aspect of the issue, he couldn’t guarantee me that it would be ready by the end of the day due to the large # of other appointments already ahead of me for the day. Within 3 hours Chris was able to have the tire replaced , put on a matching left rear , service the car for a recall issue and got me back the car in less than 4 hours! Chris was also able to get me a few breaks on the fees and labor and I left the dealership with a sense of security and good will knowing my car was back up to peak performance once again!! Thank you Mercedes of LB for all you do for your clients and customers each and every day!! More

Excellent Service. Scheduled my one year service appointment for my CLA250 Once it was my turn my service advisor was very polite, I told him it was my first time there Scheduled my one year service appointment for my CLA250 Once it was my turn my service advisor was very polite, I told him it was my first time there for service, he guided me to the process- he even walked me to a waiting area and showed me where my favorite drink was- “coffee” . Great experience at MBz Long Beach, Thank You: Nicholas O. Highly recommended- til next time. J.M ***** More

Worth going the extra mile for It was easy to get an appointment and a loaner. All the work was carefully explained by Christian and no unneeded items were pushed on me. It was easy to get an appointment and a loaner. All the work was carefully explained by Christian and no unneeded items were pushed on me. More

Great customer service Every time I bring my car to the dealership, the staff greet me as though I’m the most important customer they have. Thank you so much, I know I can g Every time I bring my car to the dealership, the staff greet me as though I’m the most important customer they have. Thank you so much, I know I can go elsewhere, but the staff here and the workmanship is what keeps me coming back. More

Best dealership I’ve been to This isn’t the closest dealership to me but I’ve been coming here for 9 years and they treat everyone with respect and they’re friendly and honest. This isn’t the closest dealership to me but I’ve been coming here for 9 years and they treat everyone with respect and they’re friendly and honest. More

my experience has been with the service advisory Rebecca Rebecca Lee is very professional, very helpful, and focused on getting a great service to you. The service is fast. Their suggestions are right on p Rebecca Lee is very professional, very helpful, and focused on getting a great service to you. The service is fast. Their suggestions are right on point and mindful. More

Outstanding 👍 Excellent service provided by Raymond, and all other staff members . All personnel are courteous and friendly. Facility is customer friendly and well Excellent service provided by Raymond, and all other staff members . All personnel are courteous and friendly. Facility is customer friendly and well maintained. Would recommend Long Beach MB to all my friends👍 More

Amazing service.. This dealership is a bit further than the Torrance dealership but, so worth the drive. Rebecca Lee, my service advisor went above and beyond to mak This dealership is a bit further than the Torrance dealership but, so worth the drive. Rebecca Lee, my service advisor went above and beyond to make sure we were taken cared off, my wife has a brand new car that had an issue which is rare but, we made it work. I called the Torrance dealership and inquired about a loaner.. none available until almost 5 days later!? We need both our cars to work and i decided to call Long Beach, immediately totally different experience, they said, yes we can accommodate you and yes we have a loaner now.! I drove there and met with Rebecca Lee, she made it a very enjoyable experience and got me on the road right away, she was handling a few clients at the same time, I was impressed as she didn’t make me wait or anything. One other great point is that she was on top of the service request, even thou it took longer than expected she checked in and connected with me to keep me updated, it is the little things like this that makes this a very memorable experience and sets Mercedes apart from the competition. I will definitely come back to the Long Beach Mercedes whenever we need anything else. Thank you so so much!!! More

Great customer service Debbie is always great, willing to please you in our need. Great smile. Very friendly customer service and our car was ready just 4 hours after we dro Debbie is always great, willing to please you in our need. Great smile. Very friendly customer service and our car was ready just 4 hours after we dropped. More