Mercedes-Benz of Long Beach

Pleasant . Ran out of time to fully understand car. Time goes so fast. Otherwise order in meals for customers and sales people because process is so long. . Ran out of time to fully understand car. Time goes so fast. Otherwise order in meals for customers and sales people because process is so long. More

Excellent Jesse Lopez my service advisor is always professional and friendly. The valet associates always has a smile when greeting customers. The ladies at th Jesse Lopez my service advisor is always professional and friendly. The valet associates always has a smile when greeting customers. The ladies at the loaner desk are nice as well More

Everyone I came in contact with was very helpful and supportive. It started when I called the dealership, the person that answered the phone was very helpful....next it was Chris, he went out of his way supportive. It started when I called the dealership, the person that answered the phone was very helpful....next it was Chris, he went out of his way to fix my problem. Lastly, Nick was also very helpful and stuck to his commitment More

Great service . Didn't have the car I wanted at first but made sure to get it right away. Very attentive and friendly from front desk to finance. . Didn't have the car I wanted at first but made sure to get it right away. Very attentive and friendly from front desk to finance. More

service Everything went well, I had a loaner waiting for me. Debbie explained what was needed. The service was completed sooner than I expected. The coffee an Everything went well, I had a loaner waiting for me. Debbie explained what was needed. The service was completed sooner than I expected. The coffee and the pastries were an added bonus. I have recommended the dealership to my friend, who also has a Sprinter. More

Service Advisor Selene Torres has exceptional customer relations skills and understood my needs as a client delivering the highest quality of work to service my car. Selene Torres has exceptional customer relations skills and understood my needs as a client delivering the highest quality of work to service my car. I highly recommend her to other customers. More

Excellent job You did an excellent job.The people were courteous,knowledgeable and helpful.Lee even came out an programmed my garage door.He went way beyond what w You did an excellent job.The people were courteous,knowledgeable and helpful.Lee even came out an programmed my garage door.He went way beyond what was necessary.. More

Needed a battery. Car had to be jump staarted. Selene Torrez is a stellar advisor. She is knowledgable, professional and provides excellent service. I have a 2014 Mercedes Benz 350 E. She always pr Selene Torrez is a stellar advisor. She is knowledgable, professional and provides excellent service. I have a 2014 Mercedes Benz 350 E. She always provides me with detailed information prior to providing service. More

MBZ Lease Toshi made the process haggle free and professional. It is because of him I keep coming back to Long Beach MBZ to buy or lease my cars. Toshi made the process haggle free and professional. It is because of him I keep coming back to Long Beach MBZ to buy or lease my cars. More

First time Mercedes owner We just purchased a GLC 300 and our experience was second to none. My wife and I were purchasing our first new car since 2006 so we wanted to make sur We just purchased a GLC 300 and our experience was second to none. My wife and I were purchasing our first new car since 2006 so we wanted to make sure we picked out a car my wife loved. We went to many dealerships over a few day period to drive every mid size SUV on the market. I can tell you without a doubt the best dealership experience and salesman we dealt with was at LB Mercedes. The salesman went as far as telling us to pull into the Dodge dealership next door and park next to a Jeep Grand Cherokee Altitude to compare them since my wife was stuck between the two choices. We did not do it but it was nice that the salesman was not just trying to sell us a car he wanted us to get but the best car for us and best car for the price point. We made several trips to the dealer and changed what exterior and interior combo my wife wanted three times and our salesman gave us the best car selection for each request over a three day period until we finally signed the papers. The finance person was great to deal with as well. I don’t think my wife and I will ever shop for a car anywhere else in the future. More