Mercedes-Benz of Long Beach

Great experience! Christopher was very helpful! He was patient with our preference and did a great job following up with my new car the next day making sure everything Christopher was very helpful! He was patient with our preference and did a great job following up with my new car the next day making sure everything was okay! More

Painless We were sent to your dealership by Costco. We first met Dez online. I had a number of questions and he answered them directly with no gloss. I appr We were sent to your dealership by Costco. We first met Dez online. I had a number of questions and he answered them directly with no gloss. I appreciated the straightforwardness. When we met him in person we were predisposed to do business with him as we thought he was very helpful. After discussing the pros and cons of various models, we settled on the car we finally got. More

Questionable reputation Recently baught a used car. After a day of driving I noticed the heated and cooled seats of my vehicle wasnt working. I contacted them and said they d Recently baught a used car. After a day of driving I noticed the heated and cooled seats of my vehicle wasnt working. I contacted them and said they didnt check if they were working prior to selling the vehicle. And since my vehicle is not MB they said they dont have d tool to check. Really? A big dealership like them do t know to check or fix heated or cooled seats? I contacted the used car manager 5 times, left message and left my number .. I have yet to hear from them. BEWARE. THEY DONT STAND BY THE QUALITY OF THEIR VEHICLE. I'll update this review until my vehicle is fixed either by them or another dealership More

Great experience Leasing our car was easy and painless. Dylan and Erin were both very helpful from beginning to end. Love the car and very happy overall! Leasing our car was easy and painless. Dylan and Erin were both very helpful from beginning to end. Love the car and very happy overall! More

Great Service It was a pleasure to have Nick Ortiz as my service advisor and was quick to help me without a long wait. he called me right away with the tech results It was a pleasure to have Nick Ortiz as my service advisor and was quick to help me without a long wait. he called me right away with the tech results. More

Service of the car It was a trouble shooting issue. The mechanic was able to figure it out and with the service advisor Rebecca they got it done. Very great full becau It was a trouble shooting issue. The mechanic was able to figure it out and with the service advisor Rebecca they got it done. Very great full because the sensors are involved and can get expensive... thank you 😊 More

Our GLS63 This dealership showed high professionalism and knowledge of product. The care and consideration given to me by the staff was great. I enjoyed the This dealership showed high professionalism and knowledge of product. The care and consideration given to me by the staff was great. I enjoyed the whole process of purchase. More

Positive Energy + Smiles I am awestruck by the level of kindness and courtesy and hard work that everyone embodies at the Mercedes Benz of Long Beach dealership. I met many pe I am awestruck by the level of kindness and courtesy and hard work that everyone embodies at the Mercedes Benz of Long Beach dealership. I met many people across all departments; sales, trade-in, finance, management, service, admin, custodial and they were all very positive and helpful people. All hardworking professionals. I am very grateful for their efforts to help me purchase a new car that fit my budget and current financial situation. Salt of the earth good people, all of them. Go and buy a car from them. You’ll find very positive energy and good feelings, among the amazing inventory, that you will sense in your new car. God bless everyone there. Thank you so much. More

Very easy working with sales, So happy no pressure was given Great sales info with no pressure and felt Steve Sweis was willing to work with the customer..would purchase again at this dealership..thank you for t Great sales info with no pressure and felt Steve Sweis was willing to work with the customer..would purchase again at this dealership..thank you for this easy process.. More

Scheduled maintenance bisit It was a surprise to have my car not start. A notice that there was a failure to schedule a checkup. Cat wouldn’t start. Has to jump car and drive it It was a surprise to have my car not start. A notice that there was a failure to schedule a checkup. Cat wouldn’t start. Has to jump car and drive it to location after hours More