Mercedes-Benz of Long Beach

Doesn't get any better Best sales experience in my 57 years of living. I purchased a used vehicle and despite the relatively low sales price of the car, I was treated the wa Best sales experience in my 57 years of living. I purchased a used vehicle and despite the relatively low sales price of the car, I was treated the way you would expect when buying a $250K S65 AMG by Toshi Sato, the Fleet Sales Manager. After speaking with Toshi on the phone, I had a good feeling about working with him and decided to drive up with my wife from San Diego County. We were treated like V.I.P's as soon as we walked in the door by the entire staff including David - sales manager, Kennet - service technician, Robert - service manager, Erin - finance/contracts and Toshi's charming wife Lisa who handled the paperwork. Toshi could not have been more professional, courteous, thoughtful or efficient. It was no surprise to learn afterwards that he sells more Mercedes than anyone else in the world (not a typo). We are very happy with the car we bought and grateful for the great deal Toshi and David gave us. As an engineer who does most of the service and repairs on my cars, I was very impressed with the service group and their work area. I totally understood why Toshi stated how proud he was of the entire team at Mercedes Benz of Long Beach. I don't write many reviews but mostly do so to help other consumers (mostly warning them about negative experiences) so it is with great pleasure that I highly, highly recommend contacting Toshi Sato and this dealership if you are considering a new or used vehicle. More

Service Rep. Service rep. was attentive and understood my needs, was up front on cost and turnaround. Explained the problem in plain English. He also keep in touc Service rep. was attentive and understood my needs, was up front on cost and turnaround. Explained the problem in plain English. He also keep in touch my text on the progress/status of my vehicle. More

service with a smile I came in for scheduled maintenance on my C400, sold to me by Toshi Sato back in 2015, the best salesman by the way!! My Service Advisor was Rebecca L I came in for scheduled maintenance on my C400, sold to me by Toshi Sato back in 2015, the best salesman by the way!! My Service Advisor was Rebecca Lee. She was very professional with me . She greeted me with a smile and a handshake and put me at ease. I appreciate the fact that she was knowledgeable, prompt and courteous. Nobody wants to spend money on the upkeep of their cars, I know I don't. But at least this year a had a Service Advisor that was friendly , concerned and kind to me. That might not mean a lot to some people, but to me, it means a lot. Thank you Rebecca for making me feel welcomed at Long Beach Mercedes. Chris also greeted me when I arrived and checked my tires, which I needed last year. Happy Holidays!! Kitti Yount More

Colby exemplifies what professionalism is. It was a pleasure working with Colby Shaffer. His friendliness and professionalism exceeded my expectations and one of the best I've seen. The service It was a pleasure working with Colby Shaffer. His friendliness and professionalism exceeded my expectations and one of the best I've seen. The service performed on my 2017 S550 was completed earlier than expected. More

Relationship great to purchased my first Benz car in Long Beach. It’s very close from my office and Mr Sato was friendly to finish all of purchase process. great to purchased my first Benz car in Long Beach. It’s very close from my office and Mr Sato was friendly to finish all of purchase process. More

Personalized service Christian was a great customer service rep and was able to take care of all my concerns, quickly and simply. Great service and great coffee too! Christian was a great customer service rep and was able to take care of all my concerns, quickly and simply. Great service and great coffee too! More

Rebecca Lee got me in and out in record time. Rebecca Lee got me in and out in record time because I told her I had another appointment in two hours. Good job and I appreciated it. Rebecca Lee got me in and out in record time because I told her I had another appointment in two hours. Good job and I appreciated it. More

Always accommodating Went just as scheduled. They even called about the time they said it would be completed. Thanks MB of LB. Good Job !! The car runs great. Went just as scheduled. They even called about the time they said it would be completed. Thanks MB of LB. Good Job !! The car runs great. More

I was satisfied with the staff from start to finish. I did not haggle with the price because the offer was reasonable based on the research and quotes I gathered. When I showed for the contact, the staff I did not haggle with the price because the offer was reasonable based on the research and quotes I gathered. When I showed for the contact, the staff were very accommodating to my tight schedule that day. More

Great service from Ali, and management, they helped get us over the line by offering us a price we could not refuse. We would return. from Ali, and management, they helped get us over the line by offering us a price we could not refuse. We would return. More