Mercedes-Benz of Long Beach

Amazing service.. This dealership is a bit further than the Torrance dealership but, so worth the drive. Rebecca Lee, my service advisor went above and beyond to mak This dealership is a bit further than the Torrance dealership but, so worth the drive. Rebecca Lee, my service advisor went above and beyond to make sure we were taken cared off, my wife has a brand new car that had an issue which is rare but, we made it work. I called the Torrance dealership and inquired about a loaner.. none available until almost 5 days later!? We need both our cars to work and i decided to call Long Beach, immediately totally different experience, they said, yes we can accommodate you and yes we have a loaner now.! I drove there and met with Rebecca Lee, she made it a very enjoyable experience and got me on the road right away, she was handling a few clients at the same time, I was impressed as she didn’t make me wait or anything. One other great point is that she was on top of the service request, even thou it took longer than expected she checked in and connected with me to keep me updated, it is the little things like this that makes this a very memorable experience and sets Mercedes apart from the competition. I will definitely come back to the Long Beach Mercedes whenever we need anything else. Thank you so so much!!! More

Great help and solution focused. Everyone was respectful and helpful. Every time I had a question, the team followed up and got back to me quickly. Happy to be and remain a customer. Everyone was respectful and helpful. Every time I had a question, the team followed up and got back to me quickly. Happy to be and remain a customer. More

Everything customized to my needs. I liked being treated with respect and having all of my questions answered, as well as being shown the inside panels & how everything worked. Most im I liked being treated with respect and having all of my questions answered, as well as being shown the inside panels & how everything worked. Most important finding the car that matched my desires and finances. More

Great customer service Debbie is always great, willing to please you in our need. Great smile. Very friendly customer service and our car was ready just 4 hours after we dro Debbie is always great, willing to please you in our need. Great smile. Very friendly customer service and our car was ready just 4 hours after we dropped. More

New lease Very helpful and not overbearing. Joel had everything ready for my son and daughter-in-law prior to our arrival and answered all of their questions s Very helpful and not overbearing. Joel had everything ready for my son and daughter-in-law prior to our arrival and answered all of their questions since they are the ones that will be using the car. More

Professional Service all the way! Rebecca Lee made the service as quick and efficient as possible while being friendly, upbeat and personable! I come all the way from Orange County to Rebecca Lee made the service as quick and efficient as possible while being friendly, upbeat and personable! I come all the way from Orange County to service my car and the whole process is seamless. I look forward to my rental car and the coffee! More

Rob Merc Review I always have a good experience at LB Mercedes. The purchase process and service center are always friendly and professional. I do recommend the st I always have a good experience at LB Mercedes. The purchase process and service center are always friendly and professional. I do recommend the staff at LB Mercedes More

Awesome!!! Kudos to Christian My experience was awesome. I chose to wait for my car and the service was completed in a very timely manner. I had some concerns but Christian was v My experience was awesome. I chose to wait for my car and the service was completed in a very timely manner. I had some concerns but Christian was very reassuring and patient. I am so thankful to all the employees at MB of LB especially Ali and now Christian. More

Easy to deal with Dez made the leasing experience stress free, and I really appreciate how responsive he’s been to all my questions about our new GLE 450. Dez made the leasing experience stress free, and I really appreciate how responsive he’s been to all my questions about our new GLE 450. More

Amazing Service! Mr Colby Shaffer was my Service advisor and from start to finish I really enjoyed my experience. I was greeted by Oliver in the service drive then ont Mr Colby Shaffer was my Service advisor and from start to finish I really enjoyed my experience. I was greeted by Oliver in the service drive then onto my Service Advisor Mr Shaffer. He explained everything & what to expect, if I wanted my car cleaned and what time to expect them to finish. He offered me a loan car which I didn’t need he showed me where the customer lounge was and where all the refreshments were too. He promptly called me when my car was ready and before I knew it I was back on the road! Great service guys! More