Mercedes-Benz of Littleton - Service Center

Don Shelton ⭐⭐⭐⭐⭐ Service Great service from Don Shelton. He is responsive, honest, timely, and works with you. He works in your best interest and is not just about the money. Great service from Don Shelton. He is responsive, honest, timely, and works with you. He works in your best interest and is not just about the money. Chris C. More

No to the dealership; Yes to Don I would give this dealership a 1 star or zero star, but I would give Don in the service department 5 stars. We started working with a different repre I would give this dealership a 1 star or zero star, but I would give Don in the service department 5 stars. We started working with a different representative when we first brought our car in for repair. His customer service was a negative 5 stars. He was unresponsive and failed to disclose to us the full nature of the problem. He caused us to be in a worse position than we started. Luckily, he is no longer there, and we began working with Don. Don is excellent. He truly cares about your problem and car and taking care of you. He is responsive, and he does what he says he's going to do. While the dealership itself has a lot of work to do on its customer service, policies, and showing you that they actually care about helping you, and not just how much money they can get out of you, Don is the complete opposite. He is candid, goes above and beyond just the bare minimum, and he isn't just looking to see how much money he can get out of you. If you have to go to Mercedes-Benz of Littleton, go see Don. More

Excellent GL 350 Service Excellent service, prompt attention and courteous personnel. Service advisor was Connor who kept me advised of status of service which a "B" service Excellent service, prompt attention and courteous personnel. Service advisor was Connor who kept me advised of status of service which a "B" service on a GL. A very pleasant experience due to the personnel, especially Connor.. More

I stopped by the dealership because I kept getting an alert about my tire pressure. I did not have an appointment. Mr. Uribe took it upon himself not to just put more air in my tire, but to look for a p alert about my tire pressure. I did not have an appointment. Mr. Uribe took it upon himself not to just put more air in my tire, but to look for a potential problem. He found a small screw in my tire. He then went on to fix the tire for me. When I was reunited with my vehicle he showed me (at my request) where the issue had been and how he fixed it. I told him how appreciative I was as I was about to leave on a road trip with the car. During our last few minutes of conversation, he even took things one step further for me and took the time to show me where and how to put windshield wiper fluid into the car if I needed to on my trip. As you can see, I rely heavily on the service this dealership claimed they would provide if I purchased one of their vehicles. I also have embrace should something happen while I am on the road, but Mr. Uribe's time and attention to me and my vehicle saved me time and potentially more significant damage to my vehicle. More

The best experience I have.The service Advisor Eric Roberts absolutely know what he's doing and know how to treat a costumer. The Mercedes-Benz of Littleton got new costumer and I will recommend this Roberts absolutely know what he's doing and know how to treat a costumer. The Mercedes-Benz of Littleton got new costumer and I will recommend this dealer !!! -Paul "Schonberg" Sykora of Frisco,CO More