Mercedes-Benz of Little Silver - Service Center

The brake fluid line was damaged by Contemporary Motor on my ML320 while in possession of my vehicle to service the cruise control safety recall. The problem was only brought to our attention after the crui my ML320 while in possession of my vehicle to service the cruise control safety recall. The problem was only brought to our attention after the cruise control job had been completed. Since Contemporary failed to admit any responsibility for the damaged line, we decided to take the vehicle elsewhere. We ultimately paid $350 to repair the damage incurred in their garage. Contemporary intended to charge us $2,000 to fix the problem, which was only pointed out to us after Contemporary completed the cruise control recall work. Eventually, when the car was returned to us, brake fluid was streaming from the pipeline. In the days to follow, I spoke with their Service Manager several times. At first, the Service Manager stated the leak was the result of corrosion to the underside of the vehicle, and was present before we gave the car to Contemporary. But when we gave the car to Contemporary, there was no brake problem and no oil leak. In fact, on that day we drove the vehicle 12 miles from our house to their facility, stopping at least 10 times for traffic lights, and at no point encountered a problem with the brakes. Moreover, there were no warning lights on the vehicle indicating any issue with the brake system. After several phone conversations, the Service Manager finally admitted that the leak only started AFTER the vehicle had been brought into their garage. I managed to extract this admission from him only after his story had changed multiple times, and after I had told him that I had walked around the facility grounds to search for a pool of fluid in your valet area and failed to find one on that day! Needless to say, we were disappointed with the way in which this situation was handled by Contemporary Motors. We expected a much higher level of customer service from a company dealing premium Mercedes automobiles. I wrote a letter to the President of the company complaining about the situation and asked for refunds on the repair cost, no reply from the company. Not recommend to do business with them at all. More