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Mercedes-Benz of Little Silver - Service Center
Little Silver, NJ
43 Reviews
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43 Reviews of Mercedes-Benz of Little Silver - Service Center
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October 25, 2021
I had the VERY BEST customer service experience today thanks to Dondi, Service Manager at Contemporary Motor Cars of Little Silver, NJ! While the service at this dealership is always good and friendly, thanks to Dondi, Service Manager at Contemporary Motor Cars of Little Silver, NJ! While the service at this dealership is always good and friendly, Dondi went out of his way to rectify what had the potential to escalate to a larger problem. He took charge; prioritized, while paying attention to the fine details and I couldn't be more impressed! Thank you sir! Consider me a very grateful, loyal customer. More
by Renée
Employees Worked With
Dondi
June 26, 2021
I rate Robert Murath, the Service Advisor, and his staff as one of the best. I brought my C-Class C300W4 vehicle for major service. They not only did the service in a timely manner, they also proactively as one of the best. I brought my C-Class C300W4 vehicle for major service. They not only did the service in a timely manner, they also proactively discovered and repaired the defects found during the service. Robert is very pleasant person, knows his business and has excellent manners in dealing with customers. More
by iuqureshi-June2021
Employees Worked With
May 10, 2021
I would definitely recommend Dennis Opperman as a service advisor. He is customer focused, respectful, responsive, and very nice to deal with. I own 2 Mercedes, a 2001 SL500 and a 2014 SL550. I did not bu advisor. He is customer focused, respectful, responsive, and very nice to deal with. I own 2 Mercedes, a 2001 SL500 and a 2014 SL550. I did not buy either car at Contemporary. The service was so good that when I bought the 2014 SL550, I went to Contemporary to buy the extended warranty. Surprisingly, the Mercedes extended Warranty did not cover my massage seats. Not sure why that was, but Dennis Warrantied the parts. He is always a pleasure to deal with. I drive an hour to have my cars sericed, even though there is a dealer closer to me. More
by Richard Hoynes
Employees Worked With
Dennis Opperman
February 27, 2021
Michael Deusch is the best Mercedes host from coast to coast. Michele's world class expertise, and professional customer service exemplifies what it means to choose a Mercedes Bendz. Michale guided me thr coast. Michele's world class expertise, and professional customer service exemplifies what it means to choose a Mercedes Bendz. Michale guided me through properly servicing my Mercedes for 10 years in NJ as though I truly was part of a Mercedes Bendz family. Michale further went above and beyond by helping to guide me in receiving the proper service after encountering an issue with Mercedes Bendz of Eugene OR. Thank you Michale not only your expert customer service, but also for your compassionate dedication to the Mercedes Bendz family. More
by markberkeley86
Employees Worked With
October 15, 2020
Dennis fully understood and appreciated my concerns. Then quickly grasped the scope of what needed to be done and got it done in a timely and effective manner. Frequent updates on job progress. Overall very quickly grasped the scope of what needed to be done and got it done in a timely and effective manner. Frequent updates on job progress. Overall very professional. All of that supported by a congenial attitude. More
by nstaraceii
Employees Worked With
Dennis Opperman
July 31, 2020
I would like to congratulate MBUSA for the outstanding and exceptional customer service that you showed every single time. Your dealership Contemporary Mercedes in Little Silver, NJ showed me and my fa and exceptional customer service that you showed every single time. Your dealership Contemporary Mercedes in Little Silver, NJ showed me and my family outstanding level of customer service while dealing with my car issue. I appreciate the dealership and their number “1” service advisor Michael Deusch for his dedication/commitment and the above and beyond customer service he provides. Thank you very much. Keep up the good work! Best Regards Joselito Juan More
by Joselito
Employees Worked With
April 13, 2020
I find it necessary and very well deserved to write a review on John Kellner. I’ve been a customer at Contemporary Motor Cars for years and for the past 6+ years I’ve had John as my service advisor. John review on John Kellner. I’ve been a customer at Contemporary Motor Cars for years and for the past 6+ years I’ve had John as my service advisor. John is personable, friendly, professional, trust worthy, knowledgeable and always goes above and beyond to meet my needs. He makes an effort to maintain contact with me whenever my car is there for service and he also takes the time to listen to my concerns and does his best to address any issues in a timely manner. John is one of the reasons I continue to return to Contemporary Motor cars. More
by Jlmerola
Employees Worked With
John Kellner
August 28, 2019
This dealership has been caught red handed. The following is a short summary of how Contemporary Motor Cars Inc, a Mercedes Benz Dealership in Little Silver NJ went to great lengths to attempt t The following is a short summary of how Contemporary Motor Cars Inc, a Mercedes Benz Dealership in Little Silver NJ went to great lengths to attempt to have me pay over $12,000 for a new transmission. This is after requesting a simple program that was originally quoted as being $330 for a few hours labor in early April of this year 2019. My vehicle is an ML63 and was in perfect condition before leaving it with the dealership to have the transmission control module re programmed. Thousands of dollars out of pocket and months later they gave me back an ML63 that was no longer drivable. I was told by Contemporary Motor Car that they would need to replace the entire transmission and I would need to pay for all associated parts if I wanted my ML63 to be operational again. I am forced to take the ML63 vehicle from CMC and at this point the vehicle is not functional and cannot be driven as the transmission is not operating and will not change gears anymore. I was given documentation from CMC that stated in full detail, exactly what they found that fully justified replacing an entire transmission, such as bolts that had come out of the valve body and a steel check ball that they also claimed had come from inside the valve body. I took photos and video at the dealership after asking permission and will be posting on a soon to be released blog that shares the full story. Terry Beck is the supervising service manager and I had a meeting with him and Steven Jung (service advisor) that lasted over an hour at the dealership on the 22nd of May around 430pm. Terry Beck and Steven Jung both agreed in this meeting that they had returned my ML63 back to me and the vehicle was not drivable. At the end of our meeting, Terry, said "I'm appalled at where we are right now" Terry told me that he use to be in the shop before you came into the service and he stated "the integrity that I have, I'm not liking what I hear" Terry also said, "Let me look into this and get back with you so we can successfully resolve this and get your car back on the road" Several weeks had passed by since I met with Terry and Steve and not a single person from CMC had attempted to contact me with any help. This was an email from Terry Beck still insisting on me paying for the repairs that were never needed. Terry underlined the words THIS IS MY LAST EMAIL to make it clear what his intentions were. This was how I was treated!!!!!! Terry Beck #####@cmcbenz.com, Tue, July 16, 6:09AM Mr. Trent We are waiting for your decision on moving forward with the repairs on your vehicle, this is my last email. Terry Beck As I said, I was given documentation from CMC that stated in full. Detailing exactly what they found that fully justified over $12,000 in work. Such as bolts that had come out of the valve body and a steel check ball that they also claimed had come from inside the valve body. These statements were later found to be untrue and 100% fabricated. These details were uncovered through an inspection and removal of the parts in question by another transmission company. This was all documented and reported. It was even confirmed that none of the parts I paid CMC to put into the vehicle (ie replacement of valve body) had actually been done and this was all verified in writing and I have photos. I actually paid money to CMC for labor that they claimed to have done and they gave me a report in writing, but never actually did the work. None of the parts CMC claimed to have been missing from the original valve body (Which they documented in writing) were actually missing. The original valve body and transmission were in perfect condition. I paid the new transmission company to reprogram the same made transmission control module for the cost of $200. This ML63 never had anything wrong and drove perfectly. When faced with bad service, unfair policy or corporate indifference, most people these days will publish a negative review, which I fully understand. When that same company are caught engaging in deceptive practices, making misleading statements and are ultimately caught red handed, it's time to release it on every social media platform available, such as blogs and YouTube channels that identify with these kind of predatory business practices. I tried emailing the general manager and several other people at Contemporary over the months and not a single person responded. I did speak with Mercedes Benz USA and gave them dozens of documents to prove what had happen and they were horrified. Needless to say, I am taking the steps to fully expose this in every way possible to let people know not to do business with Contemporary Motor Cars Inc. More
by JT
August 06, 2019
Mercedes e class service Anthony is great at what he does he always finds and fixes what ever I bring my car in for from this car to all my other cars he is great service. I r Anthony is great at what he does he always finds and fixes what ever I bring my car in for from this car to all my other cars he is great service. I recommend everyone going to Them for service More
by Stacyrin
Employees Worked With
Anthony Molfino
