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Mercedes-Benz of Little Silver
Little Silver, NJ
390 Reviews
Welcome To Mercedes-Benz of Little Silver - Your Local New Jersey Mercedes-Benz Dealer
Our team has been serving our Mercedes Benz and Sprinter of Little Silver customers for over 48 years in the same location in Little Silver, NJ and Tri-State Area. Understanding that Mercedes Benz of Little Silver and the McGovern Auto Groups customers are the most important part of our business, we thank you for choosing Mercedes Benz of Little Silver for your automotive needs.
Being a family-owned dealership group, we have created a workplace where our employees take the utmost pride in the service we provide. Here at Mercedes Benz of Little Silver, you will interact with people who care about how you are treated and will provide the best experience whether you are here to buy, fix, or maintain your vehicle. We truly want to make this the one stop destination for your Mercedes Benz and Sprinter.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 390 reviews
December 12, 2024
THE ABSOLUTE WORST CAR DEALERSHIP I've ever been to. This dealership pulled the "bait and switch" on me. Had me drive 1.5 hours away at night after they reached out to me and confirmed multiple times th This dealership pulled the "bait and switch" on me. Had me drive 1.5 hours away at night after they reached out to me and confirmed multiple times the vehicle I was coming to purchase was available, took me to the vehicle when I arrived, sat in it took videos of it and I said ill take it. Johnathan Paciello said great it yours, took me back to their office, went over pricing and paperwork for 2 hours as he went back and forth with Tucker Allocca confirming the vehicle was mine and the terms of the lease, gave me the paperwork for the car with the lease terms included and Johns writing, took my credit card and all my personal information, shook my hand and told me congratulations the car is mine and I'm getting an incredible deal on it I wont get anywhere else. My mother then tried to purchase an E-Class as well and Johnathan Paciello completely blew her and the sale off, and gave her numbers that made zero sense. He again walked away to speak with Tucker Allocca multiple times and casually came back and threw in "oh yeah by the way Caroline's car already sold" with zero remorse. His only excuse was this vehicle, which was sold 2 WEEKS PRIOR, wasn't put in the system. At least four people confirmed the availability of this vehicle for me before I came. How did they not know it was sold after hours of doing paperwork and telling me it was my car. advertising this car to the public for at least two weeks after the car sold, and then all of a sudden out of the blue they realized it was sold? No chance. They had zero intention of selling me the car. Tucker Allocca and Johnathan Paciello wouldn't look my mother or I in the face on the way out and said they would make it right first thing in the morning. Leaving in tears defeated, humiliated, and duped, My mother and I then drove home 1.5 hours in the dark without the car we came to purchase and that was sold to me. 12:30pm the next day came and went, and no one from Mercedes of Little Silver contacted me. I then called the general manager Victor Giamanco who told me he would call me back in 20 minutes. Two hours later and he never called me back. I then called him and again and he said "yeah I apologize I don't know you know they certainly should have looked in the other system and they didn't and should have done the prior to you coming." "you're 100% right you know because of what happened last night we we've adjusted our process and it's going to be marked in every system and they're going to look in the main system which they should have done they should have done prior to you coming." "doesn't help you any but it's not gonna happen again because of what happened but unfortunately most of those cars are sold." Victor Giamanco could not find me a car of the same value to make the situation right. This dealership also bounced me around between multiple employees as I was supposed to me with the other John when I arrived and never was told why he wasn't there as I spoke with him 15 minutes before I arrived and he told me he was there waiting for me. Mercedes-Benz of Little Silver and their employees actively mislead me through multiple advertisements, phone calls, emails, and text messages. They misrepresented the availability of the vehicle and failed to fulfill their obligation to sell it to the car to me. DO NOT go to this dealership as you will be a victim of consumer fraud. More
by castellanicar95
December 12, 2024
MB of Little Silver has been a reliable and trusted service provider. They do what they say they are going to do every time. Bob Murath has been my service advisor since I started using this dealersh service provider. They do what they say they are going to do every time. Bob Murath has been my service advisor since I started using this dealership in 2017. He is knowledgeable and reliable. I recommend both him and the dealership. More
by Glenn
Employees Worked With
December 09, 2024
I've been using this dealership for 14 years, always a pleasant experience. I still call it Contemporary MB. Randi is very personable and addresses my concerns promptly. pleasant experience. I still call it Contemporary MB. Randi is very personable and addresses my concerns promptly. More
by jlrissel
Employees Worked With
December 05, 2024
Although it was my first time meeting Randi @ Mercedes of Little Silver, I have been a client of the previous owners of the dealership which was Contemporary Motor Cars of Little Silver (since 1994). Randi Little Silver, I have been a client of the previous owners of the dealership which was Contemporary Motor Cars of Little Silver (since 1994). Randi was an OUTSTANDING Service Rep and I thoroughly enjoyed meeting with her and discussing many things - my car's service, which required much maintenance (as I had a tiny rodent living in my engine...ouch) but also needed more work. Randi was thorough in her explanation of what was needed and kept me informed every step of the way as to what was going on with the service and explained the additional repairs that were need. As I said, even though it was my first time dealing with Randi I was totally impressed with her knowledge, professionalism and most of all friendliness, and her sincerity. Randi had everything you could have needed in a Service Representative. More
by mariede425
Employees Worked With
December 05, 2024
Loved my experience at this dealership! Kind, experienced, patient, informative and professional. Their location is extremely convenient for service purposes and their luxury pick up servic Kind, experienced, patient, informative and professional. Their location is extremely convenient for service purposes and their luxury pick up service is wildly convenient when necessary. Would recommend 100% More
by Paigemartin730
Employees Worked With
December 04, 2024
Bob Cavalieri was wonderful to work with- He took great care of us and would recommend him to others. care of us and would recommend him to others. More
by Donna
Employees Worked With
November 26, 2024
this is my second purchase from Little silver Mercedes. It is an excellent dealership to deal with. They listen to your needs and advise you what and how to do the purchasing and /or leasing easily. I wor It is an excellent dealership to deal with. They listen to your needs and advise you what and how to do the purchasing and /or leasing easily. I worked with Jack Giamanco and he is a very kind , polite , mature salesperson even though he is very young. He also has a very good sense of humor. I thank him again for his spotless service. Thank you Jack. I will be back. More
by Mr Gurler
November 26, 2024
Excellent service, top notch employees, and everything you can ask for when it comes to care. you can ask for when it comes to care. More
by Notifyny
November 22, 2024
A very pleasant experience! Rob was a pleasure to work with. He answered all my questions and is super professional. The roses were a nice touch too! Rob was a pleasure to work with. He answered all my questions and is super professional. The roses were a nice touch too! More
by dbenwell
Employees Worked With
