Mercedes-Benz of Lehigh Valley - Service Center

Great service. Easy to work with. Explain the work to be done. Good coffee in the waiting room. Thank you. Easy to work with. Explain the work to be done. Good coffee in the waiting room. Thank you. More

I have worked with Jonathan since the service started. He is the best and helps with everything he can. He always finds times to accommodate our schedules. He is the best and helps with everything he can. He always finds times to accommodate our schedules. More

Very welcoming staff, friendly and courteous employees throughout the dealership,nice,clean facility. Johnathan was a pleasure to work with,kept me updated through the process......Mercedes-Benz....nothin throughout the dealership,nice,clean facility. Johnathan was a pleasure to work with,kept me updated through the process......Mercedes-Benz....nothing but the best ! More

Juan and Raylin are great service advisors. They provide great customer service and do everything that can to have your vehicle repaired as soon as possible. They’re customer focused, They provide great customer service and do everything that can to have your vehicle repaired as soon as possible. They’re customer focused, provide sound trusted technical recommendations that are honest. They’re great professional representatives of Mercedes Benz. More

Steve is an asset for your Organization. He is very pleasant to work with, kept me informed even on the weekend. He is very pleasant to work with, kept me informed even on the weekend. More

Love the dealership Excellent service from Rick and the team. They understand Customer Service. You don’t see hospitality much these days Small issue waiting for callback team. They understand Customer Service. You don’t see hospitality much these days Small issue waiting for callback More

First time getting service at this dealership and it was a great experience. Richard was extremely helpful and a pleasure to work with. I plan to continue using them for future work. a great experience. Richard was extremely helpful and a pleasure to work with. I plan to continue using them for future work. More

Easy text options for communication. Friendly and honest. Beautiful amenities if you choose to wait for your vehicle, or amazing complementary loaner service. Friendly and honest. Beautiful amenities if you choose to wait for your vehicle, or amazing complementary loaner service. More

Comfortable place to be for service. Came in to get door mirror replaced. Rick the service advisor took care of it. What a wonderful person he is. Very happy and satisfied with the servi Came in to get door mirror replaced. Rick the service advisor took care of it. What a wonderful person he is. Very happy and satisfied with the service More

Was told would take 90 minutes, took close to 200. Also, seems to be pressure to tack on additional services. Also, seems to be pressure to tack on additional services. More