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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
356 Reviews
Call Service Center (610) 967-0788

356 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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May 07, 2024

With two cars in for service, I’m pleased with the entire process, the amenities, and especially Jon Sell who kept me updated repeatedly. The bonus was Jon’s ability to answer technical questions that I had. More

by calschluter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Sell
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May 07, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you had a positive experience with Jon and our team at Mercedes-Benz of Lehigh Valley. We always aim to keep our customers informed throughout the service process. Thanks for your feedback!

May 02, 2024

They offer great service and a pleasant experience. Always very easy to deal with them More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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May 03, 2024 -

Mercedes-Benz of Lehigh Valley responded

Cindy, your review is music to our ears! Thank you for working with us at Mercedes-Benz of Lehigh Valley!

April 27, 2024

Service was exceptional, very caring and friendly staff. I will continue to have my vehicle serviced at Lehigh More

by Javkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Mercedes-Benz of Lehigh Valley responded

Javkie, we're so glad to know you had an exceptional service experience with us at Mercedes-Benz of Lehigh Valley. We look forward to seeing you for your future vehicle services!

April 24, 2024

They were very accommodating and efficient. Addressed any issues I had with the car and fixed them. More

by margaretstango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Apr 24, 2024 -

Mercedes-Benz of Lehigh Valley responded

There is nothing better than a great review. Thanks for giving Mercedes-Benz of Lehigh Valley your business, Margaret!

April 24, 2024

Excellent Service on my GLK. Rick Spanitz is the BEST! He is why I keep coming back for service at this dealership. More

by joaniesmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz in Service
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Apr 24, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that Rick's excellent service keeps you coming back to Mercedes-Benz of Lehigh Valley. Thanks for the positive review and we look forward to seeing you next time!

April 20, 2024

I paid for my car to be fixed and the car still is not working. Asked for money back. Said that they can’t give me money back. Do not trust this place with my car. I tried to talk and they never responded More

by Ngochi2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Spanitz
Report | Print
Apr 22, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're really sorry to hear about your experience. It's our goal to provide reliable service and clear communication, so it's concerning that this wasn't the case for you. We'd like a chance to make things right - please reach out directly so we can discuss further how best we can assist you with this situation. Thank you, Rex Weaver - Service Director - (610) 967-0827

April 17, 2024

Rick Spanitz and his staff are the best! I have worked with Mr. Spanitz over 30 years and he is why I keep coming back. More

by appraisals_keyrealty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz
Report | Print
Apr 17, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're so glad to know that Rick and our team at Mercedes-Benz of Lehigh Valley have been able to provide you with top-notch service over the years. Your loyalty means a lot, thank you for sharing your experience!

April 13, 2024

Everyone is friendly and helpful. Dealership is modern and clean. Waiting area is great. Overall experience was great. More

by Bugoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 15, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you had a great experience at Mercedes-Benz of Lehigh Valley and enjoyed our modern, clean dealership. Thanks for the positive feedback!

April 12, 2024

They are responsive to my questions and give great customer service! They always treat me like I’m their best customer. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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Apr 12, 2024 -

Mercedes-Benz of Lehigh Valley responded

Jack, we're delighted to know you've had such a positive experience with our team at Mercedes-Benz of Lehigh Valley. We always aim to provide top-notch service and treat all customers as the best! Thanks for your feedback.

April 12, 2024

Great experience, as usual. Customer service representatives were open and honest about a repair that wasn't required. The turnaround time was great. More

by DavidRussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Apr 12, 2024 -

Mercedes-Benz of Lehigh Valley responded

David, we appreciate your feedback! Our team at Mercedes-Benz of Lehigh Valley always aims to provide honest and efficient service. Thanks for trusting us with your vehicle's needs!

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