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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
356 Reviews
Call Service Center (610) 967-0788

356 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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April 18, 2025

Was nightmare to deal with Rashid service manager. would fire him right away if I am his boss.Service & delivery time was not in timely manner. Mercedes program was not updated which I did.Great respec More

by niranila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 18, 2025 -

Mercedes-Benz of Lehigh Valley responded

Niranila, I'm sorry to hear about your experience with our service. We strive for timely and attentive care, so it's disappointing to know we fell short this time. We will be in touch to further discuss your concerns and see how we can help. Thank you, Rex Weaver - Service Director - (610) 967-0827

April 18, 2025

Great service, awesome amenities in their lounge, Raylin was great explaining the service plans and went above a beyond getting me every discount possible. More

by Barrrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin
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April 18, 2025

Very professional customer services and techs are knowledgeable. Snacks good also. Like the car wash More

by Thessen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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April 18, 2025

Please pass along the fact that Ellis is a wonderful asset to your organization. He was professional, friendly, and provided excellent customer service. I was quite impressed. More

by djbucko59
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellis Olive
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April 16, 2025

Juan and his technicians are great. The customer service is outstanding. I always feel that I am being treated fairly and with respect. More

by Cal Bostick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Apr 16, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Juan and the team at Mercedes-Benz of Lehigh Valley provided you with outstanding customer service. It's wonderful knowing you feel treated fairly and respectfully during your visits. Thank you for sharing this feedback!

April 13, 2025

Always appreciate the customer service that MB of Lehigh Valley provides when I bring in my Mercedes in for service. More

by Jim H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Spanitz
Report | Print
Apr 14, 2025 -

Mercedes-Benz of Lehigh Valley responded

Jim, we're delighted to hear that you appreciate the customer service at Mercedes-Benz of Lehigh Valley. Thank you for your continued trust in us!

April 13, 2025

Very professional and helpful. Service is top notch…even shows a video of service performed. More

by linhammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellis Olive
Report | Print
Apr 14, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for leaving Mercedes-Benz of Lehigh Valley a five-star review! We are grateful to see this feedback about our services.

April 10, 2025

Excellent teamwork, great dealership, reliable quality services. Very accommodating, quality as expected. My motorhome sprinter was cleaned and washed, when done. More

by kaltes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin
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Apr 10, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Lehigh Valley! We're delighted to hear that our team provided accommodating and reliable service, leaving your motorhome sprinter in top shape. We appreciate the feedback and look forward to serving you again!

March 30, 2025

Juan was super helpful when I had a flat and was able to get me a loaner at the end of day! More

by Lo00619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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Mar 31, 2025 -

Mercedes-Benz of Lehigh Valley responded

We couldn't ask for a better review of Juan and Mercedes-Benz of Lehigh Valley. Thanks so much!

March 27, 2025

Ray at MB of LV is a very professional and knowledgeable service representative and has been very helpful with issues I’ve had with my MB vehicles. In fact, the dealership as a whole has been very supportiv More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James (Sales), Sayed (Sales Manager)
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Mar 27, 2025 -

Mercedes-Benz of Lehigh Valley responded

John, we're glad to hear that Ray and the team at Mercedes-Benz of Lehigh Valley provided you with supportive service. We appreciate your understanding and are here to assist whenever needed!

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