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Mercedes-Benz of Lehigh Valley

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.8
452 Reviews
Mercedes-Benz of Lehigh Valley is located in Allentown, PA also serving Easton, Bethlehem, Coopersburg, Emmaus and the surrounding areas. We look forward to seeing you!
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3401 Lehigh St

Allentown, PA

18103

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Showing 452 reviews

April 21, 2025

The salesman there are not very knowledgeable about their product not a huge fan of this place, I’ll stick with the OG. These newer Mercedes are not of the best quality. For some reason the cookie cutter More

by Petey
Recommend Dealer
No
Employees Worked With
Jacko
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Apr 21, 2025 -

Mercedes-Benz of Lehigh Valley responded

Petey, thank you for sharing your thoughts. We aim to provide knowledgeable service and high-quality vehicles, so it's disappointing to hear about your experience. We will reach out to discuss this further or to see if you have any questions. Thank you, Paul Goodwin - General Manager - (610) 967-0780

April 18, 2025

Was nightmare to deal with Rashid service manager. would fire him right away if I am his boss.Service & delivery time was not in timely manner. Mercedes program was not updated which I did.Great respec More

by niranila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 18, 2025 -

Mercedes-Benz of Lehigh Valley responded

Niranila, I'm sorry to hear about your experience with our service. We strive for timely and attentive care, so it's disappointing to know we fell short this time. We will be in touch to further discuss your concerns and see how we can help. Thank you, Rex Weaver - Service Director - (610) 967-0827

April 18, 2025

Great service, awesome amenities in their lounge, Raylin was great explaining the service plans and went above a beyond getting me every discount possible. More

by Barrrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin
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Apr 19, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Raylin provided excellent service and helped you with the best discounts at Mercedes-Benz of Lehigh Valley. Thanks for sharing your experience!

April 18, 2025

Please pass along the fact that Ellis is a wonderful asset to your organization. He was professional, friendly, and provided excellent customer service. I was quite impressed. More

by djbucko59
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellis Olive
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Apr 19, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Ellis provided you with such a positive experience at Mercedes-Benz of Lehigh Valley. Your kind words about his professionalism and friendliness mean a lot to us, and we'll be sure to share them with him!

April 18, 2025

Very professional customer services and techs are knowledgeable. Snacks good also. Like the car wash More

by Thessen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 21, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear you enjoyed the professional service and amenities at Mercedes-Benz of Lehigh Valley! Thank you for sharing your positive experience with us. Safe travels, and we hope to see you again soon!

April 16, 2025

Juan and his technicians are great. The customer service is outstanding. I always feel that I am being treated fairly and with respect. More

by Cal Bostick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 16, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Juan and the team at Mercedes-Benz of Lehigh Valley provided you with outstanding customer service. It's wonderful knowing you feel treated fairly and respectfully during your visits. Thank you for sharing this feedback!

April 13, 2025

Always appreciate the customer service that MB of Lehigh Valley provides when I bring in my Mercedes in for service. More

by Jim H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Spanitz
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Apr 14, 2025 -

Mercedes-Benz of Lehigh Valley responded

Jim, we're delighted to hear that you appreciate the customer service at Mercedes-Benz of Lehigh Valley. Thank you for your continued trust in us!

April 13, 2025

Very professional and helpful. Service is top notch…even shows a video of service performed. More

by linhammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellis Olive
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Apr 14, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for leaving Mercedes-Benz of Lehigh Valley a five-star review! We are grateful to see this feedback about our services.

April 10, 2025

Excellent teamwork, great dealership, reliable quality services. Very accommodating, quality as expected. My motorhome sprinter was cleaned and washed, when done. More

by kaltes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin
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Apr 10, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Lehigh Valley! We're delighted to hear that our team provided accommodating and reliable service, leaving your motorhome sprinter in top shape. We appreciate the feedback and look forward to serving you again!

April 09, 2025

Always friendly and accommodating. We really appreciate their customer service and effort to meet our needs. More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James in sales
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Apr 09, 2025 -

Mercedes-Benz of Lehigh Valley responded

Brian, thank you for the kind words! We're delighted to hear that our team at Mercedes-Benz of Lehigh Valley has been able to meet your needs with friendly and accommodating service. We look forward to serving you again in the future!

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