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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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December 07, 2022

Absolutely great service. They were quick, kind, and very helpful. This location is out of my way, but it’s my new go to place for car service (no more Newport). More

by TanyaO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rhoades
Dec 13, 2022 -

Mercedes-Benz of Laguna Niguel responded

We love having your business, Tanya! Thanks for choosing us as your go-to place for service. See you soon!

December 06, 2022

My service adviser was very polite and very knowledgeable and kept me in the loop at all times. My car came back clean With a fast turnaround on the repairs More

by Rickocampo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Scheirer, Patrick Healey
Dec 13, 2022 -

Mercedes-Benz of Laguna Niguel responded

We love a fast turnaround! Thanks for trusting us to take care of your vehicle and thank you for leaving a review.

November 19, 2022

Tarek my service advisor is wonderful! I trust his recommendations and advice in regards to service and repair in my 2007 CLK. My car runs like a champ after all of these years of service More

by Fly girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarek service advisor
Nov 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thanks, Fly Girl. We’re excited to hear that Tarek was able to take care of your CLK! Thanks again for the review.

November 14, 2022

Efficient drop off and pick up. Good reporting and communication regarding requested work. Thanks Cesar More

by Rex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
Nov 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

An efficient review for an efficient service appointment. Thanks for the 5-stars, Rex!

November 12, 2022

Service on my 2006 S500 was superb. Matt Moskal, Service Director was terrific. Devin Rhodes, Service Advisor deserves accolades as well. Even Elise, who answered the phone in Service a More

by Keith Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moskal; Devin Rhoades, Elise lnu
Nov 16, 2022 -

Mercedes-Benz of Laguna Niguel responded

Superb review for superb service! We appreciate the kind words and the 5-star rating, Keith! We’ll let the team know.

November 04, 2022

Prompt and friendly service provided by great people. They always greet with a smile and offer you water in case you’re thirsty. More

by Rogel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Balasan
Nov 09, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thanks for leaving a 5-star review, Rogel!

October 09, 2022

Devin Rhodes was my service provider this time around and I cannot say enough about him in the highest regard. He went above and beyond to assist me with my car service. Thank you Devon! More

by carolien.hawaii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Mercedes-Benz of Laguna Niguel responded

This is wonderful to hear, Carolien! We’re happy that Devin was able to help you! We’ll be sure to let them know. Thanks again for the review!

September 22, 2022

Easy to deal with, prompt work,great Customer service friendly staff clean facility great climate control More

by Shawncapko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 27, 2022 -

Mercedes-Benz of Laguna Niguel responded

This is kind of you to say. Thanks for the review.

September 21, 2022

I called explained my issue. I was lucky enough to get Walter.‘Within one day had the car back ! Treated with the utmost respect and kindness I will never go anywhere else More

by Bunny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter in service.
Sep 27, 2022 -

Mercedes-Benz of Laguna Niguel responded

We love to hear this, Bunny! We’ll let Walter know about your review.

September 15, 2022

Love the customer service. Tarek Saba is fantastic in communicating and making sure service is top notch. More

by KBaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terek Saba
Sep 21, 2022 -

Mercedes-Benz of Laguna Niguel responded

We appreciate the review and 5-star rating! We’ll let Tarek know.

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