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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews
Call Service Center (949) 416-2444

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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April 28, 2023

Took in my Sprinter van for a Service B maintenance and dropped it off with Jesse Gutierrez in the morning, after explaining all that was involved which was a little more than I had anticipated, was provid More

by evb2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez
Report | Print
April 27, 2023

Professional, knowledgeable and responsive xxxx xxxx xxxx xxxx xxxx xxxx xxx xxx xxxx xxxx xxx More

by Abhowe0427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
Report | Print
April 11, 2023

I had a good experience today. Walter was great. They Ubered me home and back, which worked out for me. More

by Sherryakay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Walter
Report | Print
April 05, 2023

Customer service and the friendless of the staff is a great welcoming for every visit. More

by Ante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Hawkins
Report | Print
March 16, 2023

My Service Advisor for my A service, John, was prompt, courteous and efficient. I was in and out of the dealership in an hour and a half. More

by mweeks554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mosqueda
Report | Print
Mar 22, 2023 -

Mercedes-Benz of Laguna Niguel responded

We love a swift service appointment. Thanks for the review!

March 10, 2023

My Service advisor Casey was been really helpful through out the repair process. Promptly updated my car status. Highly Recommend. More

by Chien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Scheirer
Report | Print
Mar 17, 2023 -

Mercedes-Benz of Laguna Niguel responded

It makes us smile to hear about your positive service appointment. Thanks for the review.

February 21, 2023

Completely satisfied. The staff was efficient. Knowledge of vehicle was outstanding. Thank you for the service. More

by Jdbarich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Mar 01, 2023 -

Mercedes-Benz of Laguna Niguel responded

Lovely review! Thank you so much.

February 14, 2023

Assitant Service Manager Cesar was very professional, friendly, and communicative. A great asset to the MBLG Team. More

by 24klambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McCombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Mercedes-Benz of Laguna Niguel responded

Wow! We’ll let Cesar know about your glowing review. Thanks for taking the time to leave us 5-stars!

February 11, 2023

Jesse’s, was very professional and courteous with the way he handled our problems with our sprinter. We were able to make the soccer game we drove 900 miles to see and got us back on the road the next mornin More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez
Report | Print
Feb 15, 2023 -

Mercedes-Benz of Laguna Niguel responded

We’re glad that your roadtrip was successful! Thanks for trusting us with your issue! Thanks for the review, Don.

February 09, 2023

Great experience Jesse Gutierrez took excellent care of my sprinter van.. Thank you for your support More

by powerloadfool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez service department
Report | Print
Feb 15, 2023 -

Mercedes-Benz of Laguna Niguel responded

Of course! That’s all we try to be! Thanks for the review.

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