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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews
Call Service Center (949) 416-2444

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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June 14, 2023

My advisor was Eddie. He got my car repaired and wash on time as always.Eddie is the man 💪🏼 More

by Usmcchewey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2023

This a nice dealership specially Tarek Saba the Assistant Service Manager very polite and friendly and always ready to help. More

by 7bameri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Report | Print
June 11, 2023

Eddie did a great job, answering all my questions and delivering my car on time. Thank you More

by GARYBCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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June 06, 2023

Mercedes of Laguna Niguel was on top of everything from the ease of scheduling my vehicle maintenance, to the guidance of my service advisor Casey. More

by Shmckinstry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey in service
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May 26, 2023

They checked in my car promptly and managed to have it sorted after 2 days. Thanks Casey for attending my concerns with my car. More

by Carmela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Scheirer
Report | Print
Jun 02, 2023 -

Mercedes-Benz of Laguna Niguel responded

We’ll be sure to let Casey know about your review. Thanks, Carmela!

May 26, 2023

Great service . Prompt attention to detail. Car was clean at pickup. Easy process for drop off. More

by mw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 02, 2023 -

Mercedes-Benz of Laguna Niguel responded

Prompt review! Thanks!

May 23, 2023

Very horrible experience. The service representative was nothing but disrespectful And unprofessional Never again to this place I own a MB vehicles for years and been t More

by Raydvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
May 17, 2023

I was told it would take approximately 2 hrs and the job was done in lees time . And a free car wash too.. 5 Star service for sure . Thank you 😊 More

by Hbpaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceasar service dept
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May 17, 2023

Cesar Romo is the best and so professional. Thank you for always being prompt and pleasant More

by Loze100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
May 08, 2023

The times I’ve been in for service, I’ve had a positive experience. Friendly and helpful personnel More

by muchosgatos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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May 17, 2023 -

Mercedes-Benz of Laguna Niguel responded

We’re honored to receive feedback like this. Please let us know if there is anything else we can assist you with.

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