Mercedes-Benz of Laguna Niguel - Service Center

I have acquired 4 cars from this dealer over the last 15 years. I have received excellent service from every department. My salesperson, Ali Hashemi, made my recent transaction effortless and helped me get years. I have received excellent service from every department. My salesperson, Ali Hashemi, made my recent transaction effortless and helped me get the car I wanted. The service department is excellent. I received a phone call from the dealership just a few days ago because they showed a missed call from me and wanted to know if there was something I needed help with. Everyone in this dealership prides themselves in service and it shows. Free car washes are a great perk! Thank you MBLN. More

My car was serviced, thoroughly cleaned, and delivered as promised with no surprises. Good communication throughout via text. promised with no surprises. Good communication throughout via text. More

Buyers beware! ! Called the Service dept to get a quote to replace the Serpentine Belt on my GLK250. Was given a $250 quote over the phone. I made the appointmen ! Called the Service dept to get a quote to replace the Serpentine Belt on my GLK250. Was given a $250 quote over the phone. I made the appointment and took the car down there. I asked them to give me a couple more quotes and they said they would get back to me. They called me (after I texted them) the next day with very high quotes to replace the Tensioner and Idler Pulleys ($900). I declined. Next phone call (10 minutes later) was to inform me that the original $250 quote was wrong because the Service Advisor had the wrong VIN number. The new quote is now $414. I was screwed over, but I just wanted the car back and told them to just do the work!! Get anything and everything in writing if you choose to have you Mercedes serviced at MB of Laguna Niguel. I WILL NEVER GO BACK TO THIS DEALERSHIP FOR ANYTHING. AVOID THIS DEALERSHIP IF AT ALL POSSIBLE. More

The customer service from MB Laguna Niguel is stellar! Every person that I come in contact with, from my service manager, attendants at the vehicle drop off area and the loaner car folks are all professio Every person that I come in contact with, from my service manager, attendants at the vehicle drop off area and the loaner car folks are all professionals and courteous gentleman. I highly recommend MBLN for your vehicle servicing. More

Service issues. I was told I needed new engine and transmission mounts. They charged me for this 3 years ago and only 20,000 miles of use since then. It was in th I was told I needed new engine and transmission mounts. They charged me for this 3 years ago and only 20,000 miles of use since then. It was in there for regular service and a long crank on starting sometimes. Bought a new battery from them 3 years and 3 months ago for $450. Was told I needed a new battery for now $681 before they would do $299 analysis on the cranking issue. Dah. They couldn’t hook up a spare battery to see is that was the cranking issues. More

Very dependable and honest. My service technician was excellent, called me with updates on my card My service technician was excellent, called me with updates on my card More

Quick response and taking care of all issues with great people who are trying to do their task perfectly. people who are trying to do their task perfectly. More

They listen, not pushy, fast service. , They took and sent pictures of problem area. Not heard of elsewhere. , They took and sent pictures of problem area. Not heard of elsewhere. More

Went in for a recall. Had to leave the car overnight. Called the day we left the car and asked for a rental or the car back. Had to go to work the next day. No response. N Had to leave the car overnight. Called the day we left the car and asked for a rental or the car back. Had to go to work the next day. No response. Next day, no word in the AM. Called twice. Needed to go to work. Crickets. Had to borrow a car from family. Called in the afternoon. Is it ready? Oh yes it is. Was I going to get a call?Communication is key MB. Very disappointed with the lack of information on the status of my car. More

Excellent service from scheduling appointment, getting a loaner to completion of work in a timely manner. loaner to completion of work in a timely manner. More