Mercedes-Benz of Laguna Niguel - Service Center

I have been using this dealer for over 20 years and recently they have been getting very greedy. For example, I brought one of our cars in for an oil leak and they quoted $3,455 in repairs. A week late recently they have been getting very greedy. For example, I brought one of our cars in for an oil leak and they quoted $3,455 in repairs. A week later I tried a different SA and they said $800. Was just a leaky oil pan bolt, costs 50 cents. They told me I needed brakes and I only have 20% left but they were nearly new. I'm not naive, I went to auto repair school, just chose a different career. In addition to uneeded services, I have had several problem with poor workmanship. I had to bring it in 5 times for a brake problem they couldn't fix and when I took it apart to show them the part that was bent they said, yes, that should have been replaced, duh! Even my last 2 oil changes where problematic, once they overfilled it and got warning on dash, second time they didn't change the filter (I hear this is common, mechanics save the filter for their own cars) and I had to get the oil change redone elsewhere. They do very sloppy work and even though my car came with a 4yr 50k miles of free maintenance, I pay to have it done elsewhere. I will never use their service department again unless it was an emergency. Their sale department is much better, I can recommend buying a car from them. Just find somewhere else to get it serviced. More

Service department loss my car because they didn't keep proper paper work. After hour SA accused me of trying to rip off the dealership by claiming that I had a car there and refused to call the SA that c proper paper work. After hour SA accused me of trying to rip off the dealership by claiming that I had a car there and refused to call the SA that checked my car in. FInally after 10-20 minutes of me screaming at them, they reluctently went and found my car in the back lot. Even though my car still has the temp registration sticker with my name on it on the windshield, they made me proof the car was mine. I have never had such horrible treatment from any car dealership. I think being Asian didn't help and I felt I was being discriminated against by the staff. I will never go there again. I even wrote a letter to the GM complaining about how I was treated and never got a response. More

Most uncourteous and rude service manager I have ever delt with. Absolutely Zero knowledge of E300 diesel car. Their service and repair cost is proably the most expensive. I guess if you live in Laguna N delt with. Absolutely Zero knowledge of E300 diesel car. Their service and repair cost is proably the most expensive. I guess if you live in Laguna Niguel these guys think you are a millionaire. Suggestion: shop around. J.beer More