Mercedes-Benz of Laguna Niguel - Service Center

I cannot express how professional and how first class Mercedes Benz of Laguna is I have a car under warranty repair and they’ve been so good to me you’ve treated me really well I really like having my Mercedes Benz of Laguna is I have a car under warranty repair and they’ve been so good to me you’ve treated me really well I really like having my service down there More

These guys are the worst. The reason they even have a service advisor is So there is someone to BS you over why they cannot figure out what is wrong. Take my guy Terek and I The reason they even have a service advisor is So there is someone to BS you over why they cannot figure out what is wrong. Take my guy Terek and I will be happy to share his information publicly. This guy has zero knowledge when it comes to cars. 3 visits and almost 10k later they figured it out. They have no idea how to troubleshoot anything and can only address what the diagnostic computer tells them to fix regardless of it making sense or not.. if you use them you will regret that decision. More

This is my second time being serviced at the Laguna Nagell Mercedes Benz. And the reason why I came back is because I really like the service very friendly very professional and very concise. Plus a ve Nagell Mercedes Benz. And the reason why I came back is because I really like the service very friendly very professional and very concise. Plus a very convenient location for me More

John Mosqueda, Eddie and the entire service staff are superior! Their attention to detail is the best! superior! Their attention to detail is the best! More

Service is horrible for Sprinter Vans that many of us pay an arm and a leg for, period! I dropped my Sprinter van off on Sunday 7/10/22 evening for it's Monday 7/11/22 appointment regarding a computer glitch an arm and a leg for, period! I dropped my Sprinter van off on Sunday 7/10/22 evening for it's Monday 7/11/22 appointment regarding a computer glitch. We didn't hear from anyone about the van until Tuesday 7/12/22 at 3:30 p.m. regarding the issues. We had no clarification or resolution to the computer problem. I received a message on Wednesday stating the van is ready for pick up. My main problem is the MBX computer system and has been for the last two years since the purchase of the vehicle. It goes black with no capability of controlling the Nav, Radio, No back up camera, Volume on radio or channels etc.. It has spoken in German automatically & I have video of the continual problems. This is not an update issue it's an electrical glitch more commonly known as a lemon. I have been told by the service 'person' the dealership is a franchise so we can't afford to fix the computer we can only update it, seriously! He also stated that this is not a typical problem in Sprinters. I called the Temecula dealership as well to confirm this and they stated this is not a typical problem, HELLO MB, then why is this not being addressed? This service individual also stated he text immediately after telling me the problems with the vehicle and your vehicle is ready for pick up on Tuesday 7/12/22, we have screenshots of the communication and no text was submitted for pick up. After having a brief text conversation regarding the computer problems with a video submitted, why wouldn't you address the problem? Instead my text was ignored and NO word was spoken until Wednesday 7/13/22 to pick the van up. Sorry, the communication is typically lacking here at Laguna Niguel regarding the main problem. I have been more than patient and very nice, now I'm not happy as this is my 3rd MB van and this is just not cool! This has been going on for two years and it's in the records. By the way, all MB dealerships are pretty much franchised Jessie! More

Friendly and helpful with my needs for my car. I was happy with their services. I was happy with their services. More

I had the best experience at this dealership from booking the appointment on the phone until I got my car back after it was serviced. Everyone is super friendly and customer service focused. My advisor Walte the appointment on the phone until I got my car back after it was serviced. Everyone is super friendly and customer service focused. My advisor Walter was very helpful and kind. More

My car was ready within a few hours after getting new brake pads, and they even noticed that the key fob battery needed replacement and went ahead and did it for me with no charge. brake pads, and they even noticed that the key fob battery needed replacement and went ahead and did it for me with no charge. More

Great service! Christian and Jesse go far and beyond to ensure I get the best service. 5⭐️Service Christian and Jesse go far and beyond to ensure I get the best service. 5⭐️Service More

I always have a great experience at LN Merc Josh is wonderful! Always so kind and helpful From when i drive up til the time I leave everything is handled so well in the service drive! I'm always truly wonderful! Always so kind and helpful From when i drive up til the time I leave everything is handled so well in the service drive! I'm always truly so impressed!! Everyone is always so willing to assist :) To also the loan dept! All great! More