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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews
Call Service Center (949) 416-2444

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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August 28, 2022

Jesse has always taken great care of myself & Freckles dealing with all issues regarding the care of this wonderful Sprinter. Thank you! More

by happysmile_92692
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse in service
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Aug 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thanks for being a wonderful customer! We’ll let Jesse know about your nice review.

August 27, 2022

Kept me informed and updated thru the process. Cleaned my sprinter van before delivery. Awesome ! More

by Paul Anderson PMBL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian kept me informed and provided me with recall information to also get a refund back. Thank You
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Aug 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

There’s nothing better than a clean van! Thanks for the 5-star rating and review, Paul.

August 24, 2022

As always everyone is very pleasant and professional. My vehicle was in for an emissions recall. More

by Dennyo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez
Report | Print
Aug 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

Nice to hear that your recall went smoothly. Thanks for the positive review!

August 22, 2022

Excellent services, friendly environment. Especially service man, Devin was so professional. I’ll recommend to my friends. Thank you! More

by avgolf4me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service: Davin
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Aug 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

Devin will love to hear abou this review! Thanks for taking the time leaving it!

August 18, 2022

Mercedes Benz Laguna Niguel fixed a nagging problem with my older Mercedes SL. Tarek Saba, my service advisor was amazing. He listened to me, assisted me and advised me all along the process. Totally know More

by fmattingly356
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Report | Print
Aug 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

We’re glad that Tarek was able to solve your nagging issue! We’re glad you like the loan vehicle as well. Thanks for the 5-stars!

August 17, 2022

You can expect top service always with Tarek. Thank you for always taking care of our Mercedes needs and providing excellence each time even if something isn’t perfect. We appreciate it! More

by Kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek and entire team at laguna Niguel MB
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Aug 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

And we appreciate you, Kimberly! We’re happy that Tarek was able to help you out with your service. Thanks for the review!

August 15, 2022

They did a thorough diagnosis and fixed my AC. I appreciate my loaner car too. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin
Report | Print
Aug 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

Summertime is definitely not a great time for the AC to go out, so we’re thrilled we were able to take care of it for you. Thanks for taking the time to leave a review and 5-star rating. It means a great deal!

August 12, 2022

The service rep was knowledgeable courteous and precise. Fully satisfied with the service I will always come back More

by diolazo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Balasan
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Aug 17, 2022 -

Mercedes-Benz of Laguna Niguel responded

We can’t wait to see you back! Thanks for the review.

August 11, 2022

Service team (Walter) and service manager (Matt) were awesome. Very helpful, informative, and friendly However, Jordan in the car loaner department was very rude and aggressive in my interaction with More

by Sonja.Taghavi
Recommend Dealer
Yes
Employees Worked With
Matt F, Walter B, Jordan
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July 30, 2022

I’v purchased & service my vehicle at Laguna Niguel Mercedes Benz for nearly 30 years Excellent people More

by Aaron
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Hawkins
Report | Print
Aug 02, 2022 -

Mercedes-Benz of Laguna Niguel responded

We’re honored to call you our customer for 30 years and counting! Thanks for leaving a review.

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