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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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September 14, 2022

For this recall inspection, the technician came to my home. It was easy and convenient. More

by Paul K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beta
Sep 21, 2022 -

Mercedes-Benz of Laguna Niguel responded

Hi, Paul! We’re thrilled our service technician was able to help you out easily with your recall inspection. Thanks for the review.

September 14, 2022

Always courteous service and professional work on my MB. One of the best dealers in So Cal. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarek Saba
Sep 21, 2022 -

Mercedes-Benz of Laguna Niguel responded

Well you’re one of the best customers, Tom! Thanks for the review.

September 09, 2022

Express service today allowed me to wait without having to get a loaner vehicle, which saved me time. More

by Lightthehalo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Chavez
Sep 13, 2022 -

Mercedes-Benz of Laguna Niguel responded

We’re glad Eddie was able to ensure you saved time with our Express Service! Thanks for sharing your service visit with us.

September 03, 2022

“Made with spice & everything nice” is how I can describe Duke. Since I met him 3 years ago, leasing my first Mercedes as a young professional, he has been consistently meticulous, generous, and just all aro More

by Ruth.e.montes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Mercedes-Benz of Laguna Niguel responded

Duke DOES rock, Ruth! We love these kinds of stories because it shows us that if you care about your customers, they’ll keep coming back. Thanks for coming back, Ruth!

September 02, 2022

I’ve been going to Mercedes Benz Laguna Niguel for over 20 years. I trust this dealership for service done right. More

by Marco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Romo service advisor
Sep 06, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thanks for the review, Marco! We’re happy that you’ve had a positive experience with our service team! Thanks for the 5-stars.

September 02, 2022

The service department is excellent. Repairs are done quickly and reasonably. Tarek is an excellent Service Manager. More

by lbrown@troygroup.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Sep 13, 2022 -

Mercedes-Benz of Laguna Niguel responded

We’re thrilled to hear you enjoyed our service department and that Tarek was able to deliver a 5-star experience for you. Let us know if there is anything else we can do for you.

August 31, 2022

The service I always receive is great, service advisor Tarek is awesome. He is an asset to your company, he gives me good advice and recommendations for the service my car needs. I will always come back a More

by Mike A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
August 31, 2022

Easy to use, very helpful and pleasant with clean and modern facilities. I highly recommend. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tater Saba
August 31, 2022

Very prompt service. They explained all recalls and handled accordingly. They gave me a free Uber ride home. Christian the service advisor was great More

by leebrosracing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
August 30, 2022

Went above and beyond to fix the car problem. Highly recommended. Thanks MB Laguna Niguel. More

by Trekker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Technicians/ Mechanic, Jesse (Service Advisor)
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