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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,601 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,601 reviews

January 23, 2019

Bought a 2014 Pre-Owned MB E350 I highly recommend Mr. Ken Nam at Mercedes Benz of Laguna Niguel. He was professional, patient, knowledgeable, respectful and personable. Great experi More

by Wayne Mousaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Ken Nam
Apr 26, 2019 -

Mercedes-Benz of Laguna Niguel responded

Wayne - Thank you for leaving Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater! We are so pleased to know that you had a wonderful experience buying a new car with Ken and our team. Your positive feedback means the world to us. We are extremely grateful for your business! Enjoy your new car!

January 22, 2019

New car lease I highly recommend Said Altawil at Mercedes Benz of Laguna Niguel. He was professional, patient, knowledgeable, respectful and personable. Great expe More

by sandifreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said Altawil
Apr 26, 2019 -

Mercedes-Benz of Laguna Niguel responded

We appreciate you taking the time to leave Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater! We are so pleased to know that you had a wonderful experience buying a new car with Said and our team. Your positive feedback and recommendation mean the world to us. We are extremely grateful for your business! Enjoy your new car!

January 16, 2019

Truly Exceptional Service. I highly recommend David Abrams and Mercedes Benz of Laguna Niguel. They made the trade in process as smooth as possible and were accommodating. I w More

by Megan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Abrams; Amir Zokaeieh
Jan 22, 2019 -

Mercedes-Benz of Laguna Niguel responded

Megan - We appreciate you taking the time to leave Mercedes-Benz of Laguna Niguel a 5 star review on Dealer Rater! We are so pleased to hear you had a positive experience with our team. Please let us know how we can further assist you. Thank you for choosing Mercedes-Benz of Laguna Niguel!

January 04, 2019

Customer Service - Customer Service Cory McCombs was the Epitomy of Customer Service Class "A"and the benchmark for Excellent Professionalism, Knowledge, Respectful, and probably most im More

by Benzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory McCombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2019 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. Your positive feedback is extremely valuable to us, and we thank you for your business!

January 02, 2019

Excellent dealership We had excellent dealings with MB of Laguna Niguel. Specifically we dealt with James Flood, who was top notch in all categories. Courteous, respectf More

by Campdavid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Flood
Jan 11, 2019 -

Mercedes-Benz of Laguna Niguel responded

We appreciate you taking the time to leave Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. Your positive feedback is extremely valuable to us, and we thank you for your business!

December 29, 2018

Mr. Yi was the best! A close friend of mine recommended Mr. Yi. He was surely the best. This was my first purchase of a new car and also the first experience with Mercedes More

by SophiaPark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ho Yi
Jan 11, 2019 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. Your positive feedback is extremely valuable to us, and we thank you for your business!

December 24, 2018

Buying a Car Best service! This is my 4th C-class and by far the best experience I've had at a dealership. Ben was beyond accommodating and did not try to push me More

by dvargas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Hirshman, Gina Garcia
Jan 11, 2019 -

Mercedes-Benz of Laguna Niguel responded

Danielle - Thank you for taking the time to leave Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. Your positive feedback is extremely valuable to us, and we thank you for your business!

December 23, 2018

Nice experience Usually buying a car is a very stressful experience, but not this time,this time was easy. I was connected to Bernie Mendez by the AAA and from the fi More

by Luisd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

We appreciate you taking the time to leave Mercedes-Benz of Laguna Niguel a 5 star review on Dealer Rater. We are so pleased to hear you had a wonderful experience buying a new car with Bernie and our team. Your positive feedback is extremely valuable to us, and we thank you for choosing Mercedes-Benz of Laguna Niguel.

December 19, 2018

The Best Mercedez Benz team in SoCal! I had the BEST experience with Tim Rhine at Mercedes Benz Laguna Niguel! I normally never write reviews but in this case, the quality of customer ser More

by RBarnett
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim, Tim Rhine
Dec 19, 2018 -

Mercedes-Benz of Laguna Niguel responded

We appreciate you taking the time to leave Mercedes-Benz of Laguna Niguel a 5 star review on Dealer Rater. We are so pleased to hear you have a wonderful experience buying a new car with Tim and our team. We hope you are enjoying your new 2019 G 550. It's a wonderful vehicle! Please let us know if there is any way we can further assist you.

December 16, 2018

Metris can ourchase Good experience handled expeditiously we could not find the van but Bryan helped us get it in a few weeks. Nothing was available but he found it for u More

by Akenihan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan hopkins, Steve Hauser, Said Altawil
Dec 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Hello Akenihan, Thanks for sharing your feedback! We are thrilled that you had a good experience and that Bryan took such great care of your needs! We like to offer our guests a five star experience so please let us know if there is anything more we can do to earn your five stars!! Enjoy your new van!! Best, Kim Durham Client Care Specialist 949.347.3938 kdurham@mblaguna.com

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