Mercedes-Benz of Laguna Niguel

Respectful, friendly, and stayed in my budget. Followed up with me and Bernie told me to come back if I had any questions on how to work my new car. I am going tomorrow to program some things I ca Followed up with me and Bernie told me to come back if I had any questions on how to work my new car. I am going tomorrow to program some things I can’t figure out. Nice to know I have the help. More

This dealership has a Professional and efficient and pleasant human resources especially in Sales and Service departments pleasant human resources especially in Sales and Service departments More

If you are looking at getting a Mercedes, request Rosie Sosa at Mercedes Benz of Laguna Niguel to be your sales person. Let's be real, no one really looks forward to the all day car buying experience, espe Sosa at Mercedes Benz of Laguna Niguel to be your sales person. Let's be real, no one really looks forward to the all day car buying experience, especially if you weren't planning on being in the situation where suddenly you need a new vehicle unexpectedly. This was the case for me, but luckily I got Rosie. She is professional, knowledgeable, patient, attentive & so sweet. She made this process so easy & believe it or not, fun! I actually found myself starting to get excited to buy a new car which was something I wasn't planning on doing for a long while. She helped me nail down my dream car I didn't even know I wanted! The whole experience from beginning to end was more amazing than I could have imagined & it's all thanks to Rosie. She really made the experience so enjoyable. Shout out to Mike Ball & David Gonzalez who were the managers as well as Reza Etemad who was the Finance Manager, they were all also a pleasure to work with alongside Rosie. I've been in my new car for a few months now & no joke, I get so excited when I walk to my car in the morning for work. I look like that heart eye emoji as I walk towards it & think, "I can't believe this is my car!" I have contacted Rosie a few times since to ask questions & she is so on top of it responding the same day. I highly recommend Mercedes Benz of Laguna Niguel & Rosie for your next car buying experience, I promise you won't be disappointed! More

Exceptional Service I wanted to take a moment to express my sincere gratitude for the outstanding assistance you provided during my recent car purchasing experience. The 3rd car, with Kosta's help express my sincere gratitude for the outstanding assistance you provided during my recent car purchasing experience. The 3rd car, with Kosta's help From our initial conversation to the final paperwork, your professionalism and dedication were evident. You took the time to understand my needs and preferences, guiding me through the various options available. Your extensive knowledge of the vehicles, coupled with your patience in answering my numerous questions, made the decision-making process much easier and more enjoyable. I truly appreciate the personalized service you offered. You went above and beyond to ensure that I felt confident in my choice, and your transparency regarding pricing and financing options was particularly refreshing. It is rare to encounter a salesperson who prioritizes the customer’s satisfaction over a quick sale. Thanks to your efforts, I am now the proud owner of a vehicle that perfectly fits my requirements. I will not hesitate to recommend you to friends and family in the future, as I believe everyone deserves to have such a positive experience when purchasing a car. Once again, thank you for your exceptional service. I wish you continued success in your career More

I recently traded in my A Class for a new C Class with the help of Brett Ogan and Candace Eckart. From start to finish, Brett communicated with me regularly about possibilities while listening to my pers the help of Brett Ogan and Candace Eckart. From start to finish, Brett communicated with me regularly about possibilities while listening to my personal needs and preferences. He kept me abreast of all of my various choices as we discussed the best options for me. He was so professional and easy to work with that he gained my confidence in moving forward with my new lease. Brett introduced me to Candace who reviewed my needs and ultimately picked out the perfect car for me, down to the interior paneling. She moved things along effortlessly and I was truly amazed at how seamless the change of cars was. Before I knew it, I was driving home in the perfect car for me! Brett and Candace possess not only professionalism and expertise, but also a genuine warmth and caring that comes through immediately upon meeting them. I'd also like to give a shout out to Amir in finance who explained my new lease and programs in a warm, clear and concise manner. Thanks so much Amir! They all made the process a pleasure and why i continue to feel like Mercedes Benz of Laguna Niguel has an outstanding staff and my business. Thank you Brett, Candace and Amir!!!!! Mona Davis More

Kosta is a consummate professional. Very knowledgeable and easy to work with in every way. Kosta walked me through the process of purchasing a pre-owned SL and I couldn’t be happier. Th Very knowledgeable and easy to work with in every way. Kosta walked me through the process of purchasing a pre-owned SL and I couldn’t be happier. Thanks for making the process easy Kosta! More

Kosta was very attentive and helpful helping me get a very sought after vehicle. He helped me in a timely matter and get situated in my new car. very sought after vehicle. He helped me in a timely matter and get situated in my new car. More

Very friendly staff and easy do deal with. Great purchase experience. Rosie was amazing to work with. Great purchase experience. Rosie was amazing to work with. More

Rosie was amazing! She’s patient and takes every step to ensure the best in her clients. To say she has excellent customer service which surpasses those I’ve encountere She’s patient and takes every step to ensure the best in her clients. To say she has excellent customer service which surpasses those I’ve encountered is an understatement! More

I recently had the pleasure of working with Jin while purchasing my new car, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From the moment I walked in, Jin was we purchasing my new car, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From the moment I walked in, Jin was welcoming, patient, and extremely knowledgeable. He took the time to understand exactly what I was looking for, never pressuring me into a decision but instead offering honest advice and answering all my questions with clarity. What truly stood out was Jin’s genuine care for his customers. He made sure that I was completely comfortable throughout the entire process, providing detailed explanations of each step, and going above and beyond to ensure I got the best deal possible. His professionalism was exceptional, but more importantly, his kindness and approachability made the experience enjoyable and stress-free. Thanks to Jin, I drove away feeling confident and excited about my new car. I highly recommend him to anyone in the market—he is truly a fantastic salesman who cares about his clients’ satisfaction. Five stars all around! More