Mercedes-Benz of Laguna Niguel

GARBAGE SERVICE, THESE GUYS ARE A JOKE. SCAMMERS. I walked in there trying to buy a g63 months back, they sold me the GTR in the pix with the hope to sell the G63 10k above sticker that they had in sto walked in there trying to buy a g63 months back, they sold me the GTR in the pix with the hope to sell the G63 10k above sticker that they had in stock, they played games and lied the car was sold after I did the transaction.(GREEN G63 IN THE BACKGROUND ACTUALLY) . I posted my experience and review and their so called SALES MANAGE Candace Eckart called crying to remove my reviews and she has another G63 coming in next week which was perfect in line with my birthday. Next week came around and she called saying the car got stock at the PORT for RECALLS. its been 2 months, the car finally arrived that we had deposit on and now she said we were denied for the loan because the GTR is now reporting on our credit. I tried my fiancés credit, they said wont work, my uncles, they said was denied. By the way I forgot to mention I purchased $80000 in Brabus Parts by trusting these people seating at my friends shop waiting for the car. I finally asked my friend to buy the car cash for me since I had spent so much in Brabus parts and now she doesn't answer her phones or emails. I'll be sending this experience to 5000 blogs. Make sure they don't steal your wallet coming out of that joke place. There is a reason none buys cars from them and goes to Fletcher Jones. Forgot to mention I was paying 10k above asking price. STAY AWAY FROM THESE SCAMMERS.... More

Great experience with Jesse beginning to end. He was responsive and worked hard to get me a good deal on the exact car I wanted. No hassles, no upsells, and very patient when I came to pick up the car a responsive and worked hard to get me a good deal on the exact car I wanted. No hassles, no upsells, and very patient when I came to pick up the car and also had kids with me. Followed all covid protocols, which was also appreciated. More

This is my second car from Mercedes-Benz of Laguna Niguel and I'm happy once again. Ben is no longer there, but Andrew worked hard to find me the vehicle I wanted and delivered! I wasn't standing around fo and I'm happy once again. Ben is no longer there, but Andrew worked hard to find me the vehicle I wanted and delivered! I wasn't standing around for hours or playing the usual numbers game and it's a very comfortable dealership to visit. Sales manager Michael worked with Andrew and got me a great AND honest deal so when it comes time to trade-in again, I will be heading back to Mercedes-Benz of Laguna Niguel! More

I am always pleased with the service department here. Tarek Saba has been my rep for 4 years now with my C250. I moved to San Diego but still drive all the way up to Laguna Niguel passing other MB deale Tarek Saba has been my rep for 4 years now with my C250. I moved to San Diego but still drive all the way up to Laguna Niguel passing other MB dealers along the way. They are always courteous, prompt and fair and things are fixed right the first time. More

Horrible service!! Did not work on the vehicle even with a scheduled appointment. The vehicle just sat for four days untouched. Very disappointed with overall service. Ended up wasting my valuable time and a scheduled appointment. The vehicle just sat for four days untouched. Very disappointed with overall service. Ended up wasting my valuable time and inconvenienced everyone who helped to get my vehicle to the dealership. This includes drop off and pick up. What a waste of time overall!!!! More

Excellent service, no pressure, and very pleasant experience purchasing at this dealership. Thank you to Mr. Yi, who provided excellent customer service without pressure, was knowledgeable and profes experience purchasing at this dealership. Thank you to Mr. Yi, who provided excellent customer service without pressure, was knowledgeable and professional. The car was immaculate, including the trunk and engine bay...very much appreciate the detailing work. Unique experience for a dealership, with no drama, honest dealing and no pressure. Very impressed and will definitely do business here again and highly recommend this dealership. More

David Abrams actually made purchasing a new Mercedes a really pleasant experience. He knew the model inside out and was able to give us a fair price. He answered all our questions without hesitation. When really pleasant experience. He knew the model inside out and was able to give us a fair price. He answered all our questions without hesitation. When I asked if we could go over the operation of the many features, he offered a tutorial on everything. He was very friendly and knowledgeable. I would ask for him if you want the ideal sales experience. More