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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,614 reviews

November 12, 2021

I’ve been getting my Mercedes cars serviced here since 2013 and have had nothing but great experiences. Really efficient and organized team and they make the service experience as convenient as possible. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey S
Nov 22, 2021 -

Mercedes-Benz of Laguna Niguel responded

We cannot tell you how much we appreciate your continued support, Kevin! It means a lot and keep us improving our services!

November 08, 2021

Everyone I came in contact with was very helpful and extremely courteous. Tarek is a True Professional in the way he listen and resolved issues with my 2012 - E350. More

by Xchgouth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek in Service.
Nov 15, 2021 -

Mercedes-Benz of Laguna Niguel responded

5/5 service around the whole dealership! We love to hear it. We’ll let Tarek know he’s a credit to the team. Thank you for your kind words and review. Let us know if you or your E350 needs anything else!

November 05, 2021

Service - Jesse and BOB CRAFT in parts went above and beyond to help me get my sprinter in for service & do the recalls. MBZ guys are great!! Thank you very very much‼️👏👍. I’ll always use this dea More

by marmcc333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOB CRAFT abs Jesse
Nov 05, 2021 -

marmcc333 responded

MBZ of Laguna Niguel is fantastic! Service department guys are great and take great care of your car! Especially JESSE with Sprinters and service parts guy BOB CRAFT. Thanks for all your help!

Nov 05, 2021 -

marmcc333 responded

Thx!

Nov 15, 2021 -

Mercedes-Benz of Laguna Niguel responded

Jesse and Bob always get the job done! Thank you for coming in for new sprinter parts and letting us help in every way we can. Drive safe!

November 03, 2021

Professional, experienced and courteous. Exemplary business. Been with them for years and they just get better over time. More

by Brian_21949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarek Saba, Matt Moskal
Nov 15, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for your continued patronage and support, Brian! It means more than you could ever know. Give us a ring if you need anything at all, from parts and service to sales. We’re here for you!

November 03, 2021

2nd time I have taken my Van in and the service is always good and efficient. More

by otbars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Guitierez
Nov 15, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thrilled to hear this! Our van and sprinter service team is committed to efficient and effective service. Let us know if you need anything else!

October 28, 2021

I use to be in the car business and I know a great salesman when I see one, Gerhard The Great made this the most enjoyable experience ever. He helped us with our brand new GLE. Thank you to Gerhard, M More

by Joeobrien24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerhard Jurinek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the honest review and shoutouts, Joe! Gerhard and his team do great work. Drive safe!

October 26, 2021

The minute I walked into the dealership I was greeted by a smiling salesperson. She asked the right questions and went out of her way to try to find me what I was looking for. When she found that it was out More

by Sunset Stage Co.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Sunset Stage Co. responded

Great

October 26, 2021

The Mercedes of Laguna Niguel Service rep Jesse G was efficient, friendly, and knowledgeable. Great service! More

by Nancywallander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Nov 08, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words, Nancy! If there is anything we can do to bump our services up to 5 star quality, let us know!

October 25, 2021

Thomas Donnelly gave me the five star treatment over the weekend with a new S560 I think it was only a 2 1/2 hour deal to get me out the door.... Can’t express what a nice car buying experience it is at Mer More

by Jwhayesconstruction
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomas Donnelly
Nov 08, 2021 -

Mercedes-Benz of Laguna Niguel responded

Five-star treatment for our 5-star customers! Thank you for the kind review and please enjoy your new S560!

October 25, 2021

I have purchased 4 MBZ, 3 now thru Laguna Niguel. They have been very courteous and helpful during and after each sale. Andrew Turner was very patient and helpful through-out our sales process and Amir w More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Turner
Nov 08, 2021 -

Mercedes-Benz of Laguna Niguel responded

We cannot express how grateful we are for your continued support and patronage, Steve! Please let us know if you need anything. We’re here to help!

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