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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 1,614 reviews
December 03, 2021
I added a/c service at 2p day1. Told next day. I asked 2nd day for my settings to be fixed. Beeps three times when I lock car w/clicker. Didn't happen. Asked for rear bracket to be removed, which it was 2nd day for my settings to be fixed. Beeps three times when I lock car w/clicker. Didn't happen. Asked for rear bracket to be removed, which it was but area not cleaned off. Interior wasn't cleaned AT ALL. I was told interior is no longer offered due to too many complaints of missing items reported?!!? Do I understand correctly that my car was not even wiped w/damp cloth because I have to worry about theft, but not if they vacuum my mats? I drive a MBZ because I like to feel special. SERIOUSLY. I drive past at least two other dealerships and pay a premium because I like your location, it's special. I walked all thru the showroom and NO ONE approached. Y? Finally, I WANT THE COOKIES BACK! SINGLE PACKS! Yesterday, I felt like a Toyota owner.🤔. More
by kimzcourt323
Employees Worked With
Josh service dept
November 24, 2021
It was a very delightful shopping experience in Mercedes of Laguna Niguel. Thank you Reza. of Laguna Niguel. Thank you Reza. More
by Rocky Miao
Employees Worked With
November 23, 2021
Fantastic experience. My service advisor, Devon, has helped me out on multiple occasions with multiple issues. The service always comes out great and I couldn’t be happier when I’m driving away. Highly helped me out on multiple occasions with multiple issues. The service always comes out great and I couldn’t be happier when I’m driving away. Highly recommended! More
by J_S
Employees Worked With
Devon
November 15, 2021
Nelly, the sales rep who sold us a brand new Metris was very honest and polite and had answers to all our questions and concerns and made sure this buying experience was completely stress free and pleasan very honest and polite and had answers to all our questions and concerns and made sure this buying experience was completely stress free and pleasant for us. A+++! More
by dimouss
Employees Worked With
