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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,614 reviews

April 16, 2022

Brandi was awesome to work with the extended warranty you sold is terrible A $100 deductible wasnt a $100 stop selling this after market junk More

by mah757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandi
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

Brandi does great work. Please reach out if you have any questions about the extended warranty and what it includes!

May 21, 2022 -

mah757 responded

Not impressed with the quality of work had my tires rotated week later had a blow out while getting new tire they found front tires were wearing bad from car not aligned had to buy two new tires dealership should have caught it wont use this dealership ever again

April 15, 2022

Tomas is a rockstar. I highly recommend working with him if you are car shopping. More

by tracywilson.iverson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Etemad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas Donnelly
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

Tomas does excellent work! Thank you for the kind words and recommendation, Tracy!

April 13, 2022

Wish they would treat their Sprinter customers like regular customers and not commercial vehicle owners More

by Ciaosunseri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

We apologize for any poor service you received during your visit. Please reach out to Matt at m.moskal@mblaguna.com with more information about your service experience.

April 12, 2022

Great experience 10/10, thank you Tony Valle and Amir. Definitely recommend this dealership, the area is beautiful. More

by thmscla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

Sometimes the little things make the difference! Thank you for the kind words and recommendation!

April 12, 2022

Outstanding service. Clear explanation of all that needed to get done. Ongoing update on the repair progress via text and phone. Completely satisfied. Thank you Tarek fo More

by m.saleeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

This is great to hear! Thank you for the shoutout and drive safe!

April 11, 2022

Thank you so much David for your great service and helped out at the last minute! Such a great service! Will definitely refer to friends and family. Annie Eyerman More

by Annie Eyerman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the shoutout, Annie! Come back for anything else! Drive safe!

April 09, 2022

Their service is beyond my expectations. Customer satisfaction matters. My service advisor Tarek as hones as they come, provide next service recommendations but never pushy. Their process i More

by tere949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Apr 18, 2022 -

Mercedes-Benz of Laguna Niguel responded

This is great to hear! Thank you for the 5 stars. Come back anytime!

April 05, 2022

Casey Scheirer did a great job handling the service appointment on my GLE 450. I received timely service reminders. The receptionist was very cordial and friendly. Everyone I met was helpful and cour More

by Mike Wendling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Scheirer- Asst. Service Manager
Apr 18, 2022 -

Mercedes-Benz of Laguna Niguel responded

Casey does great work! Thank you for the shoutout, Mike. Hope you enjoy your GLE 450!

April 03, 2022

I live out of State and it was a real pleasure to work with David and Tomas. They were always available, friendly, helpful, and accommodating. They delivered on every aspect of our needs and wants with r More

by stan2430
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas Donnelly (5 stars)
Apr 11, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for your patience during the online process, Stan!

April 01, 2022

From tutorials, to expediting purchase documents and signing process, to helping with quick maintenance visits: we love MB LN! More

by angelwatson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey
Apr 11, 2022 -

Mercedes-Benz of Laguna Niguel responded

Quick and efficient service is our #1 service priority. Thank you for the 5 stars, Angel.

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