Mercedes-Benz of Laguna Niguel

Eddie Chavez took care of me with a loan vehicle when my car, under Mercedes warranty, took 3 months waiting for gas tank from Germany. 2 months with loan vehicle, 1 month driving my car with no fuel gauge car, under Mercedes warranty, took 3 months waiting for gas tank from Germany. 2 months with loan vehicle, 1 month driving my car with no fuel gauge since upper management wouldn’t allow me a loan vehicle until my car was fixed. Petty at best. More

Everyone I came in contact with was very helpful and professional. I have been a customer for many years. Especially Brandi Lovelady in the service department. professional. I have been a customer for many years. Especially Brandi Lovelady in the service department. More

Everyone I came in contact with was very helpful and professional. I have been a customer for many years. professional. I have been a customer for many years. More

this place sales vehicles with msrp no mark up whatsoever. the sale man helped me was very nice too. his name is Bernie Mendez. however i think others would be helpful too just because the way the whatsoever. the sale man helped me was very nice too. his name is Bernie Mendez. however i think others would be helpful too just because the way they treated me More

On February 5th, 2022, upon the salesman's suggestion I place a deposit on a vehicle that was in transit to Mercedes Benz of Laguna Niguel dealership, and I has agreed to pay $10,000 over the MSRP. Mercede place a deposit on a vehicle that was in transit to Mercedes Benz of Laguna Niguel dealership, and I has agreed to pay $10,000 over the MSRP. Mercedes Benz of Laguna Niguel dealership provided me with a receipt for the $1,000 deposit and the vehicle's VIN number and informed me that this vehicle would arrive at the dealership within the next few weeks. A few weeks later when I inquired as if the vehicle had arrived yet, the salesman informed me that my vehicle was traded away to a dealership in San Diego. I can only assume that the dealership was able to up charge more than $10,000 over MSRP to another customer. Mercedes Benz of Laguna Niguel dealership offered that I special order another similar vehicle for $15,000 over MSRP and that vehicle would arrive sometime in September or October 2022. It's unfortunate that Mercedes Benz of Laguna Niguel choose to take advantage of the COVID pandemic to display their greed and act in this despicable manner. I'm awaiting the return of my $1000 deposit. More

Eddie in service, Duke in sales and Josh in finance all went above and beyond during are recent service and purchase. went above and beyond during are recent service and purchase. More

Devin Rhoades provided superior customer service. He kept me informed of service findings and timeline of completion. Great Service! He kept me informed of service findings and timeline of completion. Great Service! More

The cost for the standard service was $1500, which was exorbitant in my view. In addition, the service was not completed in a day. exorbitant in my view. In addition, the service was not completed in a day. More

We had the BEST and most quick and painless experience at Mercedes Benz Laguna Niguel yesterday! Definitely the most seamless leasing experience I’ve ever seen! David was incredible - very friendly, personab Mercedes Benz Laguna Niguel yesterday! Definitely the most seamless leasing experience I’ve ever seen! David was incredible - very friendly, personable, and knowledgeable. He made the process so easy and made us feel so comfortable. Josh did our financial documents and was so personable and fun, we had a great time connecting with him! From start to finish we had such a great experience yesterday. Thanks to everyone who made it such a great experience, and I’m obsessed with my new car!!! More

This dealership has the most friendly and professional staff ever. I highly recommend them everyone! staff ever. I highly recommend them everyone! More