Mercedes-Benz of Laguna Niguel

These guys are the worst. The reason they even have a service advisor is So there is someone to BS you over why they cannot figure out what is wrong. Take my guy Terek and I The reason they even have a service advisor is So there is someone to BS you over why they cannot figure out what is wrong. Take my guy Terek and I will be happy to share his information publicly. This guy has zero knowledge when it comes to cars. 3 visits and almost 10k later they figured it out. They have no idea how to troubleshoot anything and can only address what the diagnostic computer tells them to fix regardless of it making sense or not.. if you use them you will regret that decision. More

This is my second time being serviced at the Laguna Nagell Mercedes Benz. And the reason why I came back is because I really like the service very friendly very professional and very concise. Plus a ve Nagell Mercedes Benz. And the reason why I came back is because I really like the service very friendly very professional and very concise. Plus a very convenient location for me More

I recently bought out my lease at Mercedes Benz Laguna Niguel, I have purchased several cars from them throughout the years I highly recommend them! Niguel, I have purchased several cars from them throughout the years I highly recommend them! More

John Mosqueda, Eddie and the entire service staff are superior! Their attention to detail is the best! superior! Their attention to detail is the best! More

Service is horrible for Sprinter Vans that many of us pay an arm and a leg for, period! I dropped my Sprinter van off on Sunday 7/10/22 evening for it's Monday 7/11/22 appointment regarding a computer glitch an arm and a leg for, period! I dropped my Sprinter van off on Sunday 7/10/22 evening for it's Monday 7/11/22 appointment regarding a computer glitch. We didn't hear from anyone about the van until Tuesday 7/12/22 at 3:30 p.m. regarding the issues. We had no clarification or resolution to the computer problem. I received a message on Wednesday stating the van is ready for pick up. My main problem is the MBX computer system and has been for the last two years since the purchase of the vehicle. It goes black with no capability of controlling the Nav, Radio, No back up camera, Volume on radio or channels etc.. It has spoken in German automatically & I have video of the continual problems. This is not an update issue it's an electrical glitch more commonly known as a lemon. I have been told by the service 'person' the dealership is a franchise so we can't afford to fix the computer we can only update it, seriously! He also stated that this is not a typical problem in Sprinters. I called the Temecula dealership as well to confirm this and they stated this is not a typical problem, HELLO MB, then why is this not being addressed? This service individual also stated he text immediately after telling me the problems with the vehicle and your vehicle is ready for pick up on Tuesday 7/12/22, we have screenshots of the communication and no text was submitted for pick up. After having a brief text conversation regarding the computer problems with a video submitted, why wouldn't you address the problem? Instead my text was ignored and NO word was spoken until Wednesday 7/13/22 to pick the van up. Sorry, the communication is typically lacking here at Laguna Niguel regarding the main problem. I have been more than patient and very nice, now I'm not happy as this is my 3rd MB van and this is just not cool! This has been going on for two years and it's in the records. By the way, all MB dealerships are pretty much franchised Jessie! More

We had an excellent experience dealing with Patrick. He took great care of us and for our trade in we got great value and an excellent price on the new vehicle which was a GLE Coupe AMG53. Total hassle He took great care of us and for our trade in we got great value and an excellent price on the new vehicle which was a GLE Coupe AMG53. Total hassle free and very professional! More

Friendly and helpful with my needs for my car. I was happy with their services. I was happy with their services. More

I had the best experience at this dealership from booking the appointment on the phone until I got my car back after it was serviced. Everyone is super friendly and customer service focused. My advisor Walte the appointment on the phone until I got my car back after it was serviced. Everyone is super friendly and customer service focused. My advisor Walter was very helpful and kind. More

My car was ready within a few hours after getting new brake pads, and they even noticed that the key fob battery needed replacement and went ahead and did it for me with no charge. brake pads, and they even noticed that the key fob battery needed replacement and went ahead and did it for me with no charge. More

Outstanding sales experience. Shaun Markow and Tomas were awesome to work with. Listened carefully to what we wanted. Found the car to suit our needs. No pressure, no hassle. Shaun Markow and Tomas were awesome to work with. Listened carefully to what we wanted. Found the car to suit our needs. No pressure, no hassle. When we arrived to pick up the car, everything was ready - no waiting for anything. The longest part of the delivery process was us sitting in the car playing with the features. This is the 4th time we've gotten a car from Mercedes-Benz of Laguna Niguel - and when it's time for a 5th, we'll return again. More