Mercedes-Benz of Laguna Niguel

Tony Valle is excellent. Good follow-up. Always responds to telephone calls in a timely manner and follows thru on everything. His boss, Michael Ball, (Sales Manager) is Good follow-up. Always responds to telephone calls in a timely manner and follows thru on everything. His boss, Michael Ball, (Sales Manager) is the MAIN REASON for us buying a car at Mercedes Benz of Laguna Niguel for the past umpteen years. Michael is a great manager, leader of his team and a genuine person, not seen too often in todays world. More

Cesar was wonderful as always. Kept me up to date on what was happening. Great service and the truly care about their customers. Kept me up to date on what was happening. Great service and the truly care about their customers. More

Bernie Mendez was a dream to work with when buying my perfect car. He was so patient with my financing getting approved. I would definitely recommend Bernie as a salesman and Mercedes-Benz of Laguna Ni perfect car. He was so patient with my financing getting approved. I would definitely recommend Bernie as a salesman and Mercedes-Benz of Laguna Niguel for the purchase of a new car. More

Cesar makes my service experiences top notch …service is prompt, easy to schedule, free loaner car, good communication, and they wash my car too! prompt, easy to schedule, free loaner car, good communication, and they wash my car too! More

Service manager Matt had horrible attitude. They manipulated my paper work, blackmailed me, and lied. Refused to send the Forman with me to show him faults. I’d never heard or faced such a trea They manipulated my paper work, blackmailed me, and lied. Refused to send the Forman with me to show him faults. I’d never heard or faced such a treatment by any dealership. I’ll be advising everyone to avoid this place. More

EVERYONE from sales to finance to customer service to serving my vehicle has been courteous and efficient. They treat you like part of their family. I love my new beautiful 2023 GLA SUV. serving my vehicle has been courteous and efficient. They treat you like part of their family. I love my new beautiful 2023 GLA SUV. More

Professional good job well done , on time also provided the best coffee and cookies in town . the best coffee and cookies in town . More

No problem with pressure sales, we informed what we were there to look at and why they immediately informed us what they had in stock the colors available and options. They gave us access to the vehicles an there to look at and why they immediately informed us what they had in stock the colors available and options. They gave us access to the vehicles and explained the differences in options warranty information. It was pleasant experience and I felt we could walk away without purchasing at anytime. More

Excellent service all the way around. Car was in an out on schedule time. All service was done professionally and thoroughly including a video of all parts dealt with. Service manager, Car was in an out on schedule time. All service was done professionally and thoroughly including a video of all parts dealt with. Service manager, and service technicians should be commended. More

This is my first time with Mercedes-Benz of Laguna Niguel. The experience was good. Amir helped me going through the whole process. He was very patient and helpful. I also would like to thank the gene Niguel. The experience was good. Amir helped me going through the whole process. He was very patient and helpful. I also would like to thank the general manager for solving the problem quickly and reasonably. Thank you all. More