Mercedes-Benz of Laguna Niguel

Thank you, I will probably be back! The sales team treated me with respect and professionalism. I like my new car, the deal, and the service. treated me with respect and professionalism. I like my new car, the deal, and the service. More

I went in to buy a new C63 AMG and I knew exactly what I wanted. Knowing that they are an AMG center, I figured the sales staff would know the cars. Turns out they did not know the cars at all. they trie wanted. Knowing that they are an AMG center, I figured the sales staff would know the cars. Turns out they did not know the cars at all. they tried to tell me the specs of a none AMG vehicle when I asked about an AMG. They didn't even know what options were available for the cars. I left and probably will never go back to this dealer. I bought the car I wanted from MB San Diego. they are much better. More

They wasted my time last night. I had to cut my family time so I can get to their dealership before 7pm all the way from FONTANA. They told me that they have the car with the specs that I gave them and t time so I can get to their dealership before 7pm all the way from FONTANA. They told me that they have the car with the specs that I gave them and they will have it waiting for me. I got there and come to find out that the car THEY SAID was there waiting for me to see wasn’t there and that IT DOESN’T EVEN EXIST! Russ, their manager, was supposed to meet me but he was busy with other customers. I was passed around with someone, a guy named BERNIE, who didn’t even have a clue of what I had discussed with TONY initially. Then Bernie tries to show me a car that has totally different specs and expect me to say yes??? What kind of business are they running there? That dealership is the worst dealership I have ever dealt with. They are running a business of LIES! I will make my complain to the Better Business Bureau and I will make sure the owner of this dealership hears about this. More

My husband & I went interested in a GL 550 truck. The sales person showing us the truck was very interested in showing the options of either the new & used options, but when it came to the numbers and a sales person showing us the truck was very interested in showing the options of either the new & used options, but when it came to the numbers and approval right away they wanted more $ for the downpaymt. As they said Mer. Benz finance was not approving us. They are very negative in their sales techniques, and shady when it comes to the financing. There was even a sales manager saying he needed to sell 30 cars by 10/31/11 and he will do whatever it takes to close the sale. Promises, promises, promises and nothing was delivered. That's the reason they r not meeting their quota, the numbers don't match their needs they will not help you. Don't go to them. After this we went to House of Imports in buena park, ca and purchased two pre-certified E class cars (his and hers) with no problem and financed through Benz finance comp. That supposedly didn't want to finance us at laguna niguel. Their LOST.. More

I purchased 2 Sprinter vans supposedly for the same price. It tursn out that, without being told, one of them was at 14% interest. I complained about the contract and I was told by the sales manager, t price. It tursn out that, without being told, one of them was at 14% interest. I complained about the contract and I was told by the sales manager, through a voice message, simply pay off early and you won't be responsible for the extra interest. I have called 3 more times to speak with him and no returned calls. I took the sales person's word on the contract for the second van. It turns out after complaining that he never looked at the paperwork either and that he did not know it was at 14%. I trusted him because the first van went smooth. I simply asked for the same package and he said he had it. I ran in signed a few papers, none of which explained the terms of the loan, and left with the van. It was not until a few week later that I saw the payment was quite a bit higher than the original van. I am in the business of selling products that a lot of people use thes vans for. I have a facebook with over 85,000 people tha you can guarantee that I will let people know how I was dealt with at LN MBZ. More

I am disgusted and surprised on how blatantly a MB dealership can lie. When our MB lease came to an end, we decided to lease another MB vechicle. During the leasing process, the MB salesperson state dealership can lie. When our MB lease came to an end, we decided to lease another MB vechicle. During the leasing process, the MB salesperson stated that because we were leasing a new vehicle, the excess miles on the prior lease would be taken care by the dealership (we had roughly 2,600 excess miles). Approximately two weeks later, we receive an invoice from MB Financial stating that we owed money because of the excess miles. We contacted the dealership and spoke to the salesperson (Steve Hall). He stated that it was just an oversight and he would resolve the matter. We then start to get collection calls, so I email the salesperson asking if the matter was resolved. In the email, he responded that he believed it was. We continued to get collection calls, so we constantly called/left messages for the salesperson as well as the sales manager (Alex Nazari). We then decided to make a visit and hand deliver the invoice to the sales person. He made a copy and stated that we shouldn't worry because "it will be taken care of". After continuing to get collection calls, we started to get concerned. My made another visit to the dealership. It was then that the manager/salesperson stated that they would not take care of the invoice because "they did not document it anywhere". I asked to talk to one of their superiors so he/she could resolve this. The sales director (Jared Bayless) offered us a car wash in lieu of correcting the problem. Now, the invoice is in collections and on my credit report. The collection agency suggested that I take my kids and picket the dealership. Most likely, that is what I would need to do to resolve this. More

I initially contact them via internet sales. No one contacted me after about a week, so I stopped in. The sales guy was great. said that they are interested in my business to lease a new 2010 E550. I t contacted me after about a week, so I stopped in. The sales guy was great. said that they are interested in my business to lease a new 2010 E550. I told them i want to compare apples to apples and told them the exact car and equipment I want. I also told them I wanted a 36-39 month lease, so I can compare apples to apples. I was upfront that I would be back in 6 days to purchase the car and complete the paperwork. the manager came back with a "ballpark" price several hundred lower than anyone else in the area. I was excited. But then found out he ran it on a 60 month lease! I asked him to re-run the #'s for a 36-39 month lease, and he told me to come back when i am serious, as he has another deal working, and as the #2 dealer in the nation, they dont give out pricing until I am ready to sign a deal. they certainly are #2! They wasted 40 minutes of my time. More

I brought my newly bought used car in for regular service in November. It is used by my daughter in No. Calif. I had it checked out before purchase by a reputable foreign car mechanic who said it was in good in November. It is used by my daughter in No. Calif. I had it checked out before purchase by a reputable foreign car mechanic who said it was in good condition. I wanted to establish a relationship with a MBZ dealer for regular service so I brought it to the Laguna Niguel dealer. After it was checked out, the service rep called me and listed $3500 worth of repair that needed to be done. After each item, I asked if it was a safety issue. He said yes, except for the wipers. I had the work done, as I was concerned about my daughter's safety and she had to return to No Calif the next day. When I showed my husband the invoice, he said I had been taken. They also repaired the wipers when the tech said they wouldn't. Three days after service, the battery died. I sent a letter to the service manager. He did not respond. I emailed the letter to him. He did not respond. I emailed it again and copied the manager. The service manager said he'd take a look at it and get back to me. He never did. MBZ headquarters called me because I took a post-repair survey. I told them the story. They called the service manager to make sure he called me. He never did. I emailed the manager once again to complain about the lack of response. He never responded. Take your business elsewhere! More

REDEFINING “SERVICE” By Marie May ser•vice: REDEFINING “SERVICE” By Marie May ser•vice: Installation, maintenance, or repairs provided or guaranteed by a dealer or manufacturer. The de REDEFINING “SERVICE” By Marie May ser•vice: Installation, maintenance, or repairs provided or guaranteed by a dealer or manufacturer. The definition above is the one that most people – myself included-- use when they think of the word “service”, especially as it relates to their beloved automobile. Unfortunately, that does not extend to the ownership and management of Mercedes Benz of Laguna Niguel. I purchased an S500 from Mercedes Benz of Laguna Niguel in 2006, and have faithfully utilized their service department for all of our scheduled, and non-scheduled, maintenance needs. Recently the “SRS” light on my S500 was on, and I dutifully took my car in to have the problem fixed at Mercedes Benz of Laguna Niguel. The next day I was told the problem was solved, however as I drove off the lot the light came back on and they asked me to again leave the car in their service bay. Imagine my surprise and horror when, two days later, I received a call from the dealership explaining that my S500 had fallen off the service hydraulic lift (an 8-foot drop), and my car was totaled. Employees at Mercedes Benz Laguna Niguel confirmed that when my car fell, the impact shook the ground so much it was felt in the showroom. Although this accident happened on Wednesday, I was not notified until Thursday, after the dealership contacted their insurance company and accident investigators. When I returned to Mercedes Benz of Laguna Niguel, the car was indeed a total loss. Something went very wrong in that service bay – details that I still have not received -- and through no involvement or fault of ours, our family was now without a car that we truly enjoyed. I have accepted my insurance companies total loss settlement. What I haven’t accepted, and thought the citizens of Laguna Niguel and the surrounding communities might find interesting, is that the dealership continues to refuse to explain why the car was on the lift in the first place, what happened to cause it to fall off the lift, and why our family was not notified sooner. In addition, they failed to meet our expectations regarding a fair-value replacement and were profoundly lacking in customer care. I was a Mercedes Benz owner for 12 years and always had service performed at Mercedes dealerships. I purchased the S500 at Mercedes Benz Laguna Niguel, paid for it in full and had every service performed at that dealership. After this experience, I an now the proud owner of a 750li BMW, and wanted to alert other customers in Laguna Beach about what might happen if they take their beloved automobile in for “service” at Mercedes Benz of Laguna Niguel. More

From the start this felt like the same old stereotypical sales process. Teh hidden "manager", the "bait and switch", the sales guys standing around the front smoking. This place was awful. After i asked the sales process. Teh hidden "manager", the "bait and switch", the sales guys standing around the front smoking. This place was awful. After i asked them to find a car with some special features, they traded for it and told me now i "have to buy from them". I bought from Fletcher Jones...a far better experience. More