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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,680 Reviews

1 Star Dr.

Laguna Niguel, CA

92677

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Showing 1,680 reviews

September 02, 2014

Amazing! 5 Star TREATMENT! I bought a Pre-owned car and GARY CASEY IS THE MAN! I drove all the way from LA and would be glad to do it again for Gary. He not o More

by EddieKMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Casey
Sep 02, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Eddie KMB, I've spoken to my pre-owned manager and there's no record of a customer coming to our store over the holiday weekend with a name that even closely resembles "Eddie K?" There was an individual looking at our $144,888 SLS AMG that perhaps could be the visit which your review is referring too, however that guest had a much different name. Nonetheless, if you are in fact that guest, I feel it would be best to discuss and attempt to resolve your review privately as there are many details of it that are not consistent with those which my team has shared with me. Thank you, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Sep 02, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Eddie KMB, I've spoken to my pre-owned manager and there's no record of a customer coming to our store over the holiday weekend with a name that even closely resembles "Eddie K?" There was an individual looking at our $144,888 SLS AMG that perhaps could be the visit which your review is referring too, however that guest had a much different name. Nonetheless, if you are in fact that guest, I feel it would be best to discuss and attempt to resolve your review privately as there are many details of it that are not consistent with those which my team has shared with me. Thank you, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Sep 02, 2014 -

EddieKMB responded

Gary Casey just called me in response to my review, so yes I was at your dealership, whether you have a record of it or not doesn't matter to me, they know I was there, talk to Gary. As far as what you "team" told you, my story is 100% true. In fact, I left out many details from my story. One of which is Tony Venti telling me that rich people come into the dealership and offer to OVERPAY. He sat there and told me people come into the dealership and see a price on a car, then write a check for 20K OVER the asking price. I asked Tony Venti a simple question "why would someone do that?" His answer? "Because they are rich" Real classy dealership and classy salesman. What is a little scary to me is that you aren't sure which customer I am. How many customers are so disgruntled and offended by Tony Venti on a given day that you don't know who it is?

Sep 03, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Eddie, It was nice speaking to you on the phone yesterday and once again I do apologize for how your visit was handled over the weekend. I just spoke to Gary Casey and he's informed me that you're communicating with him and very close to coming to a positive resolution to this situation that will not only end with your ending up with the car you want, at the price you want, but will also restore some faith in our dealership. If there's anything further I can do to assist, please don't hesitate to contact me direct. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Sep 04, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Eddie, Thanks again for giving us the opportunity to find a positive resolution for you, and ultimately provide you with 5-Star service. I hope you enjoy every mile in your new vehicle. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

August 28, 2014

Outstanding Bernie Mendez quoted us a very competitive price via email. We called and made a deal for a new 2014 250 C sight unseen. I flew in on Monday AM from More

by Johns60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez, Bernie Mendez
Aug 28, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Johns60, Thank you for your feedback. Bernie is a shinning example of the ideal car sales professional, and I'm so glad that you gave us a chance to assist you (especially seeing as you had to catch a plane to do so.) I will be sure to pass you compliments on to Bernie, and hope you enjoy every mile in your new C250C. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Aug 29, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Johns60, Thanks again for your exceptional review of Bernie and our dealership. As the Director of Marketing and Communications, I’m pleased to hear that you truly had a 5-Star experience at MBLN. In light of this, I’m hoping that you could honor further honor Bernie and our dealership by re-posting your review on the following websites, yelp.com and edmunds.com. Is that something you’d be willing to do for us? We would greatly appreciate that as it will help our ratings with these review websites to more accurately reflect the experience which you received. Thanks again, and I sincerely hope you enjoy every mile in your new C250C. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

August 27, 2014

Tim Rhine can get buyers a little over factory invoice. Ask for TIM RHINE at Mercedes Benz Laguna Niguel. Also this is his private number 9496320383 I had to write a review for this guy! I'm 20 years ol More

by tomgoodall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhine
Sep 11, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Tom, Thank you for giving us the opportunity to earn your business. As the Director of Marketing and Communications, I'm pleased to hear that you truly had a 5-Star experience at MBLN. In light of this, I'm hoping that you could further honor your sales person, Tim Rhine, and our dealership by re-posting your review on a few of the other dealership review sites such as yelp.com, cars.com, edmunds.com, and google+. Is that something you'd be willing to do for us? We would greatly appreciate that as it will help our ratings with these review websites to more accurately reflect the experience which you received. Thanks again, and I hope you enjoy every mile in your new car. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Sep 11, 2014 -

Mercedes-Benz of Laguna Niguel responded

Wow, thanks Tom! We greatly appreciate your feedback and I'm glad that you truly had a 5-Star experience with MBLN. The CLA is an awesome car, and I hope that you enjoy every mile that you're behind the wheel in it. We look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

August 20, 2014

Everything was awesome! If you want to come out singing Everything is Awesome.... than bring your vehicle in for service and ask for Scott Parry. He goes above and beyond to More

by cmnero7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Aug 26, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Christine N. Thank you for taking the time to let us know about your experience with Scott and our service department. We greatly appreciate your business and look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Aug 26, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Christine, Thanks again for your review. Since you did take the time to write such a detailed review, I'm hoping that you'd further honor us by posting it on the following review sites: dealerrater.com, edmunds.com, and google+. Is that something that you'd be will to do for us? We'd greatly appreciate it as it will not only allow your voice to be heard in the social space, but will also help with our ratings on those sites to better reflect the experience which you received. Thanks again for your business, and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

August 19, 2014

""Bernie's the Best"" I wasn't looking to get a new car, but I herd from my brother-in law that MBLN was having this great lease deal on the Smart Car so I decided to check More

by chefpalmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
Aug 19, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi chefpalmer, Thank you for sharing your great review on our dealership. We are glad to hear that Bernie Mendez was able to provide you with an exceptional experience. He is a great asset to our dealership in new as well as certified pre-owned vehicles. We will be sure to share this great review with him. We welcome you to our family and look forward to seeing you again at our dealership for complimentary car washes! Sincerely, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Aug 19, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi chefpalmer, Once again, thank you for sharing your experience with our dealership. One way you can ensure that your voice is heard in the social space is to re-post your review on the 3 other major review sites which are yelp.com, edmunds.com, and google +. I'd greatly appreciate it if you'd do us this honor as it will assist our dealership to receive a rating score that more accurately reflects the experience which you received. If there is anything I can do to personally assist you, please do not hesitate to contact me. Best, Lisa Le Social Media Marketing & Communications Assistant Mercedes-Benz of Laguna Niguel Direct 949-347-3827 lle@mblaguna.com

August 05, 2014

sales Mr. Mendez was very friendly and helpful and took his time to show us and drive the car as well as explain everything we needed to know. More

by assil.alsharifi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernable Mendez, Bernie Mendez
Aug 06, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi assil.alsharifi, Thank you for sharing your great review with us on DealerRater. We are glad to hear Bernie Mendez was able provide you with exceptional service. Thank you for your business with Mercedes-Benz of Laguna Niguel. Sincerely, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Aug 06, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi assil.alsharifi, Once again, thank you for sharing your experience with our dealership. One way you can ensure that your voice is heard in the social space is to re-post your review on the 3 other major review sites which are yelp.com, edmunds.com, and google +. I'd greatly appreciate it if you'd do us this honor as it will assist our dealership to receive a rating score that more accurately reflects the experience which you received. If there is anything I can do to personally assist you, please do not hesitate to contact me. Best, Lisa Le Social Media Marketing & Communications Assistant Mercedes-Benz of Laguna Niguel Direct 949-347-3827 lle@mblaguna.com

August 03, 2014

Fourth Dealer I tried to work with. I had almost given up with my expectations on price and equipment until I made an attempt at MBLN and was referred to Bernie Mendez. The experience wa More

by Concord1982
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez, John Maxwell
Aug 04, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Concord1982, Thank you for sharing your great review on our dealership. We are glad to hear that Bernie Mendez was able to provide you with an exceptional experience. He is a great asset to our dealership in new as well as certified pre-owned vehicles. We thank you for driving out of your way to work with him at Mercedes-Benz of Laguna Niguel as well as welcome you to our family. We look forward to seeing you again at our dealership for complimentary car washes! Sincerely, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Aug 04, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Concord1982, Once again, thank you for sharing your experience with our dealership. One way you can ensure that your voice is heard in the social space is to re-post your review on the 3 other major review sites which are yelp.com, edmunds.com, and google +. I'd greatly appreciate it if you'd do us this honor as it will assist our dealership to receive a rating score that more accurately reflects the experience which you received. If there is anything I can do to personally assist you, please do not hesitate to contact me. Best, Lisa Le Social Media Marketing & Communications Assistant Mercedes-Benz of Laguna Niguel Direct 949-347-3827 lle@mblaguna.com

August 01, 2014

Thank you Bernie!! :-) Last Friday 07/25/14 I made two appointments to go test drive a couple cars on the next day, Saturday; one at Mercedes at 04:45PM and one at BMW at 06 More

by Marina1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
Aug 04, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Marina1981, Thank you for sharing your great review on our dealership. We could not be more pleased to hear that everything was more than satisfactory in your purchase interactions with Bernie Mendez. He is a great asset to our dealership and offers exceptional service to all of his clients. We thank you for your business as well as look forward to seeing you again at our dealership in your brand new vehicle! Sincerely, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Aug 04, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Marina1981, Once again, thank you for sharing your experience with our dealership. One way you can ensure that your voice is heard in the social space is to re-post your review on the 3 other major review sites which are yelp.com, edmunds.com, and google +. I'd greatly appreciate it if you'd do us this honor as it will assist our dealership to receive a rating score that more accurately reflects the experience which you received. If there is anything I can do to personally assist you, please do not hesitate to contact me. Best, Lisa Le Social Media Marketing & Communications Assistant Mercedes-Benz of Laguna Niguel Direct 949-347-3827 lle@mblaguna.com

July 30, 2014

Thanks for making me happy Bernie The person who helped me in every aspect in buying car, he made my dream comes true to get what I want..rally thanks ful to you Bernie..that is one sm More

by SaiKiran kadari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
Aug 01, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi SaiKiran kadari, Thank you for sharing your review on our dealership. We could not be more pleased to hear that everything was more than satisfactory in your purchase interactions with Bernie Mendez. He is a great asset to our dealership and offers exceptional service to all of his clients. We thank you for your business as well as look forward to seeing you again at our dealership. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Aug 01, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi SaiKiran kadari, Once again, thank you for sharing your experience with our dealership. One way you can ensure that your voice is heard in the social space is to re-post your review on the 3 other major review sites which are yelp.com, edmunds.com, and google +. I'd greatly appreciate it if you'd do us this honor as it will assist our dealership to receive a rating score that more accurately reflects the experience which you received. If there is anything I can do to personally assist you, please do not hesitate to contact me. Best, Lisa Le Social Media Marketing & Communications Assistant Mercedes-Benz of Laguna Niguel Direct 949-347-3827 lle@mblaguna.com

July 28, 2014

Thanks Bernie! This was our first experience with Mercedes Benz and Bernie made it a great one! CPO E350 now sits in our garage and we love it! More

by r_McLoud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez, Bernie Mendez
Jul 28, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi r_McLoud@MSN.com, Thank you for sharing your great review on our dealership. We could not be more pleased to hear that everything was more than satisfactory in your purchase interactions with Bernie Mendez. We are glad to hear you are enjoying your certified pre-owned E-Class and look forward to seeing you again at the carwash! Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Jul 28, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi r_McLoud@MSN.com, Once again, thank you for sharing your experience with our dealership. One way you can ensure that your voice is heard in the social space is to re-post your review on the 3 other major review sites which are yelp.com, edmunds.com, and google +. I'd greatly appreciate it if you'd do us this honor as it will assist our dealership to receive a rating score that more accurately reflects the experience which you received. If there is anything I can do to personally assist you, please do not hesitate to contact me. Best, Lisa Le Social Media Marketing & Communications Assistant Mercedes-Benz of Laguna Niguel Direct 949-347-3827 lle@mblaguna.com

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