Mercedes-Benz of Laguna Niguel

This purchasing experience has by far been the best I have had in over 40 years of buying automobiles. Mercedes Benz of Laguna Niguel is a first class dealership in every respect – par excellence – and have had in over 40 years of buying automobiles. Mercedes Benz of Laguna Niguel is a first class dealership in every respect – par excellence – and matched the highest quality of the Mercedes Benz reputation. From Mr. Pat Bolter and Eddie Hwang to everyone I came in contact with, I was treated like I was the very most important customer ever to walk through the door, especially my sales rep Tim Rhine. Tim exemplified the best qualities and demeanor of any sales person I have known and is a very valuable asset to the MBLN sales team. Not only did he bend over backwards to answer all questions and accommodate my every request, by the end of the day he became our friend. Thanks again to the entire MBLN team for making what is usually a dreadful event - the best ever. I could not recommend Pat and his team more highly and will be hard pressed not to buy my next MB from them in the future. More

I have had the pleasure of purchasing a new car with a great team: Kekoa Dapitan, Russ Ellis, and Director Eddie Hwang. Their efficiency, professionalism, and superior customer service is a step above great team: Kekoa Dapitan, Russ Ellis, and Director Eddie Hwang. Their efficiency, professionalism, and superior customer service is a step above the rest. Kekoa is young, bright, and energetic; you will definitely have a great experience with him. Russ is responsible and gets the work done, he is a great guy. Director Eddie is serious about his work and humble. Do not waste your time at other dealerships. I did not mind traveling the extra distance for exceptional service. Mercedes-Benz of Laguna Niguel is truly a 5 star dealership. More

I have never experienced such amazing service in all my life buying all the various car brands and dealerships as i did from Mercedes-Benz of Laguna Niguel. 5 Stars is an under statement and I'm a Cust life buying all the various car brands and dealerships as i did from Mercedes-Benz of Laguna Niguel. 5 Stars is an under statement and I'm a Customer for life! The Managers, Sales Team, Service Team and Finance Team are all top notch! More

I have been buying Mercedes cars for my wife and I since 1980. I am sure I have purchased 10-12 cars during this time. This was the best and most honest buying experience I have ever had. They were honest 1980. I am sure I have purchased 10-12 cars during this time. This was the best and most honest buying experience I have ever had. They were honest stayed with the deal as quoted on the phone with no last minute haggling that I have had at other dealerships. Very thorough in showing me all the new toys in the car and how to use them.. The GM pat Boltar was a gentleman to work with completely. Will go back for my next car without any question. More

Poor customer service and follow up. If you don't have Poor customer service and follow up. If you don't have the big bucks, don't bother going to this place. You will be treated like a step child...:) Poor customer service and follow up. If you don't have the big bucks, don't bother going to this place. You will be treated like a step child...:) I wouldnt even consider recommeding this dealer ship to anyone. More

I hate car dealerships and the time wasters working in them! MBZ of Laguna Niquel took us at our word for what we wanted, our pricing preference and we didn't want to spend alot of time negotiating and th them! MBZ of Laguna Niquel took us at our word for what we wanted, our pricing preference and we didn't want to spend alot of time negotiating and then the Finance Dept. and paperwork took less than 10 minutes. Very impressed, a high caliber car from a high caliber dealership. A Win - Win! More

I went into MB of Laguna Niguel just to speak with Steve regarding leasing a C250. I had no intention of buying a vehicle. Within 15 minutes of speaking with Steve, I had changed to the GLK350 and was told regarding leasing a C250. I had no intention of buying a vehicle. Within 15 minutes of speaking with Steve, I had changed to the GLK350 and was told I would be walking out of the dealer with a new vehicle that day. With my credit challenges, Steve and his team made the impossible happen. The finance manager, Mike Larkin was very nice and didn't pressure us to buy options that we didn't need. I would never buy another vehicle from anyone other than Steve. The whole delearship was friendly and very easy to deal with. More

Oustanding service from the time I walked in until the time I left. This is the second Mercedez I have brought from Mercedez Luguna Hills and I am more than happen to recommend this great company to my fr time I left. This is the second Mercedez I have brought from Mercedez Luguna Hills and I am more than happen to recommend this great company to my friends. I took my 14 year old son along so that he could enjoy the experience with me. He even picked out the color car I wanted to buy. I can't wait to see you agian in 3 years when I buy my next car. More

I found everyone at MB Laguna to be professional, courteous and knowledgeable. I went into the dealership with the mindset that I would probably lease the C350 Coupe if its performance was what I was courteous and knowledgeable. I went into the dealership with the mindset that I would probably lease the C350 Coupe if its performance was what I was looking for. The car drove great and I made a somewhat split decision to just go for it and make the deal. I worked on the lease terms for about 15-20 minutes and MB Laguna was able to satisfy my requirements. The negotiation process was also very professional and honest. Unfortunately, I left with the car that day and ended up feeling that the seat was extremely uncomfortable on my back, which is a major issue for me. I contacted the dealer the next day and they were initially hesitant though ultimately responsive to my needs and my request to return the car. Eddie was extremely professional and understanding through the process and I would 100% trust MB Laguna with my business should I decide on Mercedes in the future. More

This is the 11th new automobile I have purchased from MBLN since 1997. Over this time I have seen the quality of the dealership, its people, and the services they provide, improve consistently over time MBLN since 1997. Over this time I have seen the quality of the dealership, its people, and the services they provide, improve consistently over time. The recent "Auto Haus" renovations have turned it into a showplace, especially with the dedicated AMG studio. Pat Bolter is an engaged and dedicated General Manager, supported by a caring family who owns MBLN. On the service side I have worked with Scott Parry over the last eight years. They do not come any better. I recommend this dealership to anyone who are fearful of large organizations. There is an art to be being big, yet give the experience of being cared for like family. It all comes down to being effective in what you do, at any scale, by being customer focused. More