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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,678 Reviews
Our 22-acre dealership has been family owned & operated for over 50 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff to care for you every step of the way, proudly part of the Murgado Automotive Group. Visit us today off the 5 freeway and Avery, at 1 Star Drive or online at mblaguna.com.
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1 Star Dr.

Laguna Niguel, CA

92677

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Showing 1,678 reviews

October 22, 2014

Work with Tim Rhine for the Best Experience I’m a Newport Beach resident. A few years ago I was unsatisfied with my local MBZ dealer and decided to venture down to Laguna Niguel. I connected More

by laellael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhine
Oct 24, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi laellael, Thank you again for giving us the opportunity to earn your business. As the Director of Marketing and Communications, I'm pleased to hear that you truly had a 5-Star experience on both of your sales visits with us. If you haven’t done so already, I'm hoping that you could further honor your sales person, Tim, and our dealership by re-posting your review on a few of the other dealership review sites such as cars.com, edmunds.com, yelp.com, and google+. Is that something you'd be willing to do for us? We would greatly appreciate that as it will help our ratings with these review websites to more accurately reflect the experience which you received. Thanks again, and I hope you enjoy every mile in your new car. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Oct 24, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi laellael, Congratulations on your new vehicle! Tim, as well as all of us at MBLN, greatly appreciate your willingness to drive past other Mercedes-Benz dealerships to work with us. Thank you again for your continued loyalty, and I hope that you enjoy every mile in your new Mercedes-Benz. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 18, 2014

GREAT DEALERSHIP/EXCELLENT SALES REPRESENTATIVE I am pleased to say that my purchase of the Smart Electric car has exceeded my expectations.I have owned the little Smart for 2 weeks and could not More

by Sherry Reynen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ali Hashemi, John Maxwell
Oct 21, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Sherry, I'm so pleased to hear that you're loving your new smart car, and that you have a 5 Star experience with us. Thank you for your feedback and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Oct 21, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Sherry, Thank you again for giving us the opportunity to earn your business. As the Director of Marketing and Communications, I'm pleased to hear that you truly had a 5-Star experience at MBLN. If you haven’t done so already, I'm hoping that you could further honor your sales person, Gerhard and our dealership by re-posting your review on a few of the other dealership review sites such as cars.com, edmunds.com, yelp.com and google+. Is that something you'd be willing to do for us? We would greatly appreciate that as it will help our ratings with these review websites to more accurately reflect the experience which you received. Thanks again, and I hope you enjoy every mile in your new car. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 14, 2014

Five Star Service I made an online inquiry through Costco and received an email and call right away. We made an appointment and went through the process of finding my n More

by Darin Nakakihara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Kondori
Oct 14, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Darin, Thank you for your review. Costco really helps simplify car buying for their members, and I'm pleased to hear that both Bernie and Shawn exceeded your expectations with the process at the dealership level. I hope you enjoy every mile in your new car, and we look forward to serving you with all your Mercedes-Benz needs in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 13, 2014

Professional Team Job well done by Steve Mead and Shawn Kandoori. For the first time instead of buying a brand new car we decided to try a used car and I think it was More

by bnz4luv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mead, Shawn Kondori
Oct 13, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi bnz4luv, Thank you for your feedback. I'm please to hear that Steve took exceptional care of you and that your CPO GLK is right at home with the rest of your Mercedes-Benz fleet! I hope you enjoy every mile in it, and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Oct 13, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi bnz4luv, Thank you again for giving us the opportunity to earn your business. As the Director of Marketing and Communications, I'm pleased to hear that you truly had a 5-Star experience at MBLN. If you haven’t done so already, I'm hoping that you could further honor your sales person, Steve, and our dealership by re-posting your review on a few of the other dealership review sites such as cars.com, edmunds.com, yelp.com or google+. Is that something you'd be willing to do for us? We would greatly appreciate that as it will help our ratings with these review websites to more accurately reflect the experience which you received. Thanks again, and I hope you enjoy every mile in your CPO GLK350! Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 13, 2014

Best MB dealership in O.C.! Came upon this dealership after wasting days negotiating with the unorganized clowns at Fletcher Jones. LNMB is a class act! First off, they treated More

by luv2gofast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Helton
Oct 13, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi luv2gofast, Congratulations on your new Mercedes-Benz and thank you for your feedback! Whether it's your very first Mercedes-Benz or one of many, each time you drive home a Mercedes-Benz should be an experience to remember, and I'm pleased that we were ultimately able to deliver that for you. I hope you enjoy every mile in your new car, and we look forward to assisting you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Oct 13, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi luv2gofast, Thank you again for giving us the opportunity to earn your business. As the Director of Marketing and Communications, I'm pleased to hear that you truly had a 5-Star experience at MBLN. If you haven’t done so already, I'm hoping that you could further honor your sales person, Carson, and our dealership by re-posting your review on a few of the other dealership review sites such as cars.com, cars.com, edmunds.com, yelp.com, and google+. Is that something you'd be willing to do for us? We would greatly appreciate that as it will help our ratings with these review websites to more accurately reflect the experience which you received. Thanks again, and I hope you enjoy every mile in your new car. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 10, 2014

Over 10 years of excellent service It is with sincere gratitude to Wayne Herbert that I write this note of appreciation to him. Wayne always takes care of me to the upmost. All I have More

by luxurycoastalgroup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Herbert
Oct 10, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Julie, Thank you for your heartfelt review of one of our most seasoned sales professionals. There's a reason why Wayne has been with us for so long; it's because of customers like yourself who share their experiences with their circle of family and friends, and encourage them to come to our dealership and have Wayne take care of them as he's done for you through the years. I will be sure to let Wayne know how pleased you are with is service. We greatly appreciate your continued loyalty and look forward to serving both you, and your son, in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Oct 10, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Julie, Thank you again for taking the time to write your review. If you haven’t done so already, I'm hoping that you could further honor Wayne and our dealership, by re-posting your review on a few of the other dealership review sites such as yelp.com, cars.com, edmunds.com, and google+. Is that something you'd be willing to do for us? We would greatly appreciate that as it will help our ratings with these review websites to more accurately reflect the experience which you received over the years. Thanks again, we greatly appreciate your business and continued loyalty. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 09, 2014

A high bench mark made taller All you have to do is take a drive down star drive to arrive at a little peace of Stuttgart Germany, Mercedes Benz of Laguna niguel. I had the pleasu More

by Dapperd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
Oct 09, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Dapperd, Thank you so much for your exceptional review of Cesar and our dealership. We appreciate your giving us the opportunity to assist and look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Oct 09, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Dapperd, Thank you again for giving us the opportunity to earn your business. As the Director of Marketing and Communications, I'm pleased to hear that you truly had a 5-Star experience at MBLN. If you haven’t done so already, I'm hoping that you could further honor your service advisor, Cesar, and our dealership by re-posting your review on a few of the other dealership review sites such as yelp.com, cars.com, edmunds.com, or google+. Is that something you'd be willing to do for us? We would greatly appreciate that as it will help our ratings with these review websites to more accurately reflect the experience which you received. Thanks again, and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 08, 2014

Wonderful Experience Had a wonderful experience purchasing my new 2014 CLA 250. Bernie Mendez was very helpful, and courteous. He found the right car with the right amou More

by hchian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Kondori
Oct 08, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi hchian, Congratulations on your new CLA! I'm glad that you also posted a picture of it as it's a beautiful color combination, great choice! I'll be sure to let Bernie and Shawn know how pleased you are with your experience, and hope that you enjoy every mile in your new Mercedes-Benz. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 08, 2014

Great Service!!! Our 2003 E-320 has been excellent from the day we purchased it new from MBLN. The work that was just completed, was accurately estimated and completed More

by larrynees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
Oct 08, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi larrynees, Thank you for your feedback. I'm pleased to hear that you had a 5 Star experience with our service team and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Oct 08, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi larrynees, Thank you again for giving us the opportunity to earn your business. As the Director of Marketing and Communications, I'm pleased to hear that you truly had a 5-Star experience at MBLN. If you haven’t done so already, I'm hoping that you could further honor your service advisor, Cesar, and our service department by re-posting your review on a few of the other dealership review sites such as yelp.com, cars.com, edmunds.com, or google+. Is that something you'd be willing to do for us? We would greatly appreciate that as it will help our ratings with these review websites to more accurately reflect the experience which you received. Thanks again, and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 08, 2014

"Honesty & Integrity" I couldn't say it better I read a review of your service advisor Eddie Granados that was titled "Honesty & Integrity" and I have to agree that perfectly describes Eddie Granad More

by dleed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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