Mercedes-Benz of Laguna Niguel

Truly is the "5 Star Treatment at 1 Star Drive"! Simply put - This was the best car buying experience I've ever had! And having purchased 3 vehicle from them now, I know the service is top notch Simply put - This was the best car buying experience I've ever had! And having purchased 3 vehicle from them now, I know the service is top notch as well. I've owned Lexus and BMW (along with Toyota and others). Other dealerships will never be able to return me to their brands as long as MBLN continues to match the experience I've had with them, over the past 7 years. Robert A. Nelson Trabuco Canyon, CA More

Great Experience The service we have received is by far the best we have ever had. Ashley provided us with the best customer service that we have seen. She made sure t The service we have received is by far the best we have ever had. Ashley provided us with the best customer service that we have seen. She made sure that our needs were met and made the whole process fun. Would definitely refer friends and family to her! More

Second Mercedes-Benz from this dealership This is the second vehicle that I have purchased from this dealership (Mercedes-Benz of Laguna Niguel).Bernie was excellent, the best! I am a customer This is the second vehicle that I have purchased from this dealership (Mercedes-Benz of Laguna Niguel).Bernie was excellent, the best! I am a customer for life! More

Buying Experience We had the best buying experience ever with Bernie Mendez. We had fun (yes, we had fun dealing with Bernie) We were done with negotiations and the pur We had the best buying experience ever with Bernie Mendez. We had fun (yes, we had fun dealing with Bernie) We were done with negotiations and the purchase in about an hour. We'll be back for our next purchase soon.... More

Excellent purchase experience Originally, I was going for BMW, but Ashley Mabery was willing to work with me for the options & price I wanted. I could not be more than happier with Originally, I was going for BMW, but Ashley Mabery was willing to work with me for the options & price I wanted. I could not be more than happier with purchasing experience here - friendly, easy and smooth translation for all paper works . If you are going to get internet quotation, looking for Ashley! More

Great Experience with a Great Salesman My experience buying a car at Mercedes Benz of Laguna Niguel with my Salesman David Noble couldn't have been easier or more professional. We looked a My experience buying a car at Mercedes Benz of Laguna Niguel with my Salesman David Noble couldn't have been easier or more professional. We looked at the cars I was interested in, I chose a couple and he worked up the numbers for each so I could decide which one was best for me. Simple, easy and most of all honest. An absolute excellent experience. I would recommend David and Mercedes Benz of Laguna Niguel to anyone looking for a nice car at an realistic good price in a professional atmosphere. More

They Screwed us, don't let them screw you too. A salesperson from Mercedes Benz Laguna Niguel called us for weeks to tell us our lease was up. A harassing amount of calls actually, as many as 20 ca A salesperson from Mercedes Benz Laguna Niguel called us for weeks to tell us our lease was up. A harassing amount of calls actually, as many as 20 calls. We asked her for the date the lease was up and she gave us a date in June 2014. Acting on that information as a representative of the company we leased the car from, we ordered a new car (a BMW). When we went to return the leased MBZ, we were then told that the lease wasn't up for another year. They had "made a mistake." Pat Bolter, the general manager told us that if we had only come in they would have told us the right date. If we were to now buy or lease a Mercedes from them the problem would go away. Otherwise they took no responsibility for their dealership misleading us. We are stuck with 14 more payments on a car we don't need or want and the sales person gets away with no penalty for her actions. (She will probably get promoted for her savvy business skills) The general manager told us it was OUR fault for believing his staff instead of calling Mercedes Benz Finance. This is how they operate folks. We have leased two cars from them. We won't be buying a Mercedes Benz anytime soon, but If YOU do, go elsewhere. You have choices in dealerships. Until dealerships start to feel the price of misleading people they will continue to get away with it. More

Alex Kraenkel at Mercedes-Benz of Laguna Niguel Alex Kraenkel sold me my first Mercedes and I have to say the experience was fantastic. No pressure or stress. Fantastic experience. Thank you Alex Alex Kraenkel sold me my first Mercedes and I have to say the experience was fantastic. No pressure or stress. Fantastic experience. Thank you Alex! More

Consider Tim Rhine when shopping for a new Mercedes I leased my new Mercedes from MBLN because of the service and care that I received from Tim Rhine. Unlike other experiences I have had when visiting I leased my new Mercedes from MBLN because of the service and care that I received from Tim Rhine. Unlike other experiences I have had when visiting other German luxury car dealers, Tim was extremely professional in how he approached my reluctance to buy immediately. I never felt any pressure to make a hasty decision, and Tim addressed me with the same positive attitude each time I met with him. In fact, the terms of the lease on the car that I chose proved to be better than I had anticipated, thanks to the negotiation on my behalf by Tim and the great sales team at MBLN. This vehicle is my third Mercedes in the last 8 years, and Tim made this experience the best for me. More

Excellent Customer Service!! I have had my car in for service on several occasions this year at MBLN. I have had great customer service they have streamlined their process from p I have had my car in for service on several occasions this year at MBLN. I have had great customer service they have streamlined their process from past years. You are in and out in 10 minutes or less and before you get there they have your loner car sitting waiting for you. I feel very comfortable with the customer service people that have helped me currently and in the past. They all have a goal, and it is to make sure that all of your concerns, questions are answered completely. I am also very excited about there rewards program. I have been able to apply my credits to my service on my car with no problems. I purchased my car from a dealership in Newport Beach and I would NEVER go there again. You do not get the same vibe from them as you do at MBLN. Thank you for that. I would highly recommend this dealership to friends, family and acquaintances. More