Mercedes-Benz of Laguna Niguel

I wish I had come here for all my previous cars.. I wish I could rate this dealership higher than 5 stars. This, by far, was my best car shopping experience. I have bought and leased many differ I wish I could rate this dealership higher than 5 stars. This, by far, was my best car shopping experience. I have bought and leased many different cars over the years. All those times had one thing in common...I hated them all. The haggling, the attempts to sell me options I didn't need, the exhausting hours of being shuffled from one person to the next as if they managed to wear you out you would agree to anything, BUT Not Here...this was awesome. From the minute I entered till I left with a car in my name (less than an hour), I was struck with everyone's friendliness, straightforwardness, desire to serve and ability to get me just what I needed. When they gave me their first price (I had done my homework) I took it without wasting a minute in negotiating because it was more than fair, actually the majority of time was spent driving the car and learning things I didn't know. I was helped by Russ Ellis and Erwin Artacho, two of the best sales persons/managers I have ever dealt with. We were even greeted warmly by the general manager Pat Bolter. They even sent a driver on New Year's Day all the way up to LA where I live to bring me down when it was time to pick up my car!!!! I'm so glad that I finally found a dealership I can enjoy and trust doing business with (no buyer's remorse here). Not only will I not go anywhere else, I will surly refer all my friends to it. More

Excellent experience buying my first Mercedes Working exclusively with Gene Russell during the sales process was an excellent experience. No pressure, straight answers, in depth knowledge of the Working exclusively with Gene Russell during the sales process was an excellent experience. No pressure, straight answers, in depth knowledge of the car I wanted and of competitive models. I felt like I got a good deal when I bought and I feel that Gene is truly interested in my satisfaction long term. Would be happy to work with him next time. Working with Jane Choi in finance was pleasant and very efficient. Excellent team. More

There is no other place to buy a Mercedes I have owned 36 MBZs, 5-911s, and 5-BMWs (never again) with Russ Ellis being my MBZ professional hands down. Russ listens to what you say on all aspec I have owned 36 MBZs, 5-911s, and 5-BMWs (never again) with Russ Ellis being my MBZ professional hands down. Russ listens to what you say on all aspects of the vehicle (what you like/dislike), and ensures that your MBZ is the right fit. He listens and assesses your financial needs and gets the right lease or buy fit. If MB Laguna doesn’t have exactly the car you want – Russ will identify it thru the VPC (vehicle preparation center), or trade with another regional dealer – the bottom line is that you will get what you want, in a very timely manner. More

Great Experience We originally planned on going to another dealership to get a great year end deal, to our dismay they weren't offering the price we wanted. MBLN was n We originally planned on going to another dealership to get a great year end deal, to our dismay they weren't offering the price we wanted. MBLN was nearby, so we decided to go over and try our luck here. We were pleased to find the car color, model and most importantly price we were looking for. Hakan was easy to deal with and made sure everything we were getting was up our alley. Definitely would recommend! More

First Class Car Buying Experience What an amazing buying and overall customer experience at Mercedes-Benz of Laguna Niguel! My boyfriend and I came in on a Saturday afternoon with the What an amazing buying and overall customer experience at Mercedes-Benz of Laguna Niguel! My boyfriend and I came in on a Saturday afternoon with the intentions of test driving the GLK, and no intentions to purchase that day. Upon walking inside, we were promptly and warmly greeted by Mark Hansen, who, as it turns out, could not be more a pleasure to do business with. Mark completely aligned with our agenda and swiftly carted us to the GLKs and GLCs (the new GLK replacement). We test drove both, Mark answered all of our questions and happily sent us off with the information we requested. After running numbers that night and determining our bottom line, we returned the following day, again pleasantly greeted by Mark and feeling that MBLN welcoming experience. (I should note here that we were not “bothered” by MBLN from the time we left to the time we returned; something I really appreciated since we were upfront about our plans to return.) Mark, of course happy to see us again, understood our bottom line (and the time crunch we were working under with plans that evening) and worked extremely hard to get us there – and, after some option adjustments and a couple rounds of negotiations, he got us there! The car we settled on was not on their lot, but at a nearby dealership, so they sent someone to pick it up while we met with Jane Choi in Finance. Working with Jane was another great experience. We were upfront about our interests (or lack thereof) and she had us in and out of Finance in record time – such good timing that the car was still an hour away, so we decided to come back the following day. When we came to pick up the car (detailed and badges removed per our request), Mark showed us every bell and whistle and graciously customized every setting to my liking (for example, adjusting the height of the liftgate for my shorter reach). Every interaction with this dealership was first class and I would highly recommend doing business with MBLN to anyone! Of course, I haven’t needed service yet, but I get the feeling that all dealer relations here are held to the same high standards ;) More

The Best MB dealer This is the best Mercedes-Benz dealer. I got my second Mercedes here and they are simply the best. All staff personal from main desk to car wash peopl This is the best Mercedes-Benz dealer. I got my second Mercedes here and they are simply the best. All staff personal from main desk to car wash people. Great experience as they will made you feel as a valued customer. A especial thanks for people who made it happen Carson Helton, Erwin Artacho and Kevin Galaviz, if you want to get a new car, please talk to this team, they are the best! Thank you. More

My fourth new MB from LNMB......why? Best dealer in SC After visiting two other dealers, closer to home, it became apparent Luguna-Nigel is the right choice. This dealership has my highest recommendation. After visiting two other dealers, closer to home, it became apparent Luguna-Nigel is the right choice. This dealership has my highest recommendation....I wouldn't go anywhere else! When you go, be sure and ask for Kevin Marlowe.....he easily is the best I've ever worked with. Kevin knows the cars, makes a great deal, and is truly one of the "good guys"....I wouldn't work with anyone else! Roger Walker More

Great Experience Just bought a smart car! Tim our sales guy was professional, courteous, passionate about selling cars, and easy to work with. He made our experience o Just bought a smart car! Tim our sales guy was professional, courteous, passionate about selling cars, and easy to work with. He made our experience one we won't forget! Jane the finance lady had a great sense of humor. We'd totally buy from them again and refer our friends. More

Bought from them again I bought my second E-350 from Steve Meade... Great guy and he doesn't play games. Good luck with your new purchase and give Steve a call. I bought my second E-350 from Steve Meade... Great guy and he doesn't play games. Good luck with your new purchase and give Steve a call. More

Great satisfaction, repeat customer I got my first C320 in 2001 from this Mercedes Benz of Laguna Niguel with their reputation and service for past almost 15 years I come back to the sa I got my first C320 in 2001 from this Mercedes Benz of Laguna Niguel with their reputation and service for past almost 15 years I come back to the same deal again. It was a great experience with Tim Rhine when we walked into the door. With his knowledgeable explaination the new C300 in a very detailed way, and I love the car. We worked out an excellent deal with him. I definitely will recommend Tim Rhine to my friends in the future. More